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Since a Windows Update I Have Been Unable to Print Using My Dot Matrix Printer or Inkjet Printer/ I Have Been Unable to Use Some Features of My POS Product. What Should I Do?

As a result of a Windows security update. You may experience the following issues:

Some Dot Matrix printers may be unable to print.

For point of sale products:

  • Rotated printing (only for 180°/270°) --> Nothing is printed
  • “Always Image barcode” enabled --> Barcode, 2D Code is not printed
  • "Font Substitution Device font to TrueType font” enabled --> A replaced font is not printed

Some Inkjet printers released before 2002: For affected models expand the section below

Affected Inkjet Printers

Epson Stylus C70 Series Epson Stylus COLOR 440 Epson Stylus Photo 2000P
Epson Stylus C80 Series Epson Stylus COLOR 460 Epson Stylus Photo EX
Epson Stylus COLOR 880 Epson Stylus COLOR 500 Epson Stylus Photo EX3
Epson Stylus Photo 1280 Epson Stylus COLOR 600 Epson Stylus Pro 5000
Epson Stylus Photo 1290 Epson Stylus COLOR 640 Epson Stylus Pro
Epson Stylus Photo 780 Epson Stylus COLOR 660 Epson Stylus Pro XL
Epson Stylus Photo 785EPX Epson Stylus COLOR 670 Epson Stylus Pro XL+
Epson Stylus Photo 790 Epson Stylus COLOR 680 Epson Stylus Scan 2000
Epson Stylus Photo 825 Epson Stylus COLOR 740 Epson Stylus Scan 2500
Epson Stylus Photo 890 Epson Stylus COLOR 760 Epson Stylus 1500C
Epson Stylus Photo 895 Epson Stylus COLOR 777 Epson Stylus 1500H
Epson Stylus Photo 900 Epson Stylus COLOR 800 Epson Stylus COLOR 1520H
Epson Stylus Photo 915 Epson Stylus COLOR 850 Epson Stylus COLOR 900H
EPSON PT-100 Epson Stylus COLOR 860
Epson 600Q Epson Stylus COLOR 900
Epson Stylus 1000 Epson Stylus COLOR 980
Epson Stylus 1500 Epson Stylus COLOR 1160
Epson Stylus 200 Epson Stylus Photo 1200
Epson Stylus 300 Epson Stylus COLOR
Epson Stylus 400 Epson Stylus COLOR II
Epson Stylus 800 Epson Stylus COLOR IIs
Epson Stylus 800+ Epson Stylus Photo
Epson Stylus 820 Epson Stylus Photo 700
Epson Stylus COLOR 1520 Epson Stylus Photo 720
Epson Stylus COLOR 200 Epson Stylus Photo 750
Epson Stylus COLOR 3000 Epson Stylus Photo 870
Epson Stylus COLOR 400 Epson Stylus Photo 1270

This issue has been resolved for some versions of Windows, expand the section below related to your version of Windows

Windows 7, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016

An update has been released for your operating system by Microsoft. See the table below:

Windows OS Affected Update Fixed Update Link to KB Article
Windows 7 KB4048957,
KB4048960
KB4055038 https://support.microsoft.com/en-us/help/4055038
Windows 8.1 KB4048958 KB4055038 https://support.microsoft.com/en-us/help/4055038
Windows 10 (1511)
KB4048953 KB4048952 https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4053578
Windows 10 Anniversary Update (1607)
KB4048953 KB4051033 https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4051033
Windows 10 Creators Update (1703) KB4048954 KB4055254 https://support.microsoft.com/en-us/help/4055254/windows-10-update-kb4055254
Windows 10 Fall Creators Update (1709) KB4048955 KB4051963 https://support.microsoft.com/en-us/help/4051963/windows-10-update-kb4051963
Windows Server 2008 R2 KB4048957 KB4055038 https://support.microsoft.com/en-us/help/4055038
Windows Server 2012 KB4048959 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 2012 R2 KB4048958 KB4055038 https://support.microsoft.com/en-us/help/4055038/november-21-2017-kb4055038
Windows Server 2016 KB4048953 KB4051033 https://support.microsoft.com/en-us/help/4051033/windows-10-update-kb4051033

If automatic Windows Updates is turned on for your PC then this update will download automatically.


Once the update is installed you will then be able to continue printing.

Windows Server 2008

A permanent fix has not yet been found for your operating system, keep checking this article for further updates.

A temporary work around has been found and is presented for your information.

Warning:

By completing the steps below you acknowledge the risks of uninstalling Windows Updates.

These steps should only be performed if printing from your device is business critical. For further information about the risks of uninstalling the Windows update please contact Microsoft.

This is a temporary work around and this article will be updated once a permanent resolution is found.

Please continue to check this article for further updates.

  1. Open Control Panel
  2. Click Programs and Features
  3. Click View Installed Updates

  4. Select the following update depending on your operating system
    Operating System Update to Uninstall
    Windows 10 (1511) KB4048952
    Windows Server 2008 KB4048970

  5. Click Uninstall

  6. Restart your PC
  7. You will then be able to print

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