Remote assistance software solutions, designed for Epson Moverio smart glasses, link field engineers and technicians with in-house experts. Information and instructions can be passed visually and verbally using live two-way communication to remedy complex issues.
Whether it’s a service, engineering or quality assurance task, the high-quality Moverio camera enables a detailed video feed that can be reviewed and annotated live over the user’s field of view. Remote technicians can even send documents and user guides straight to the smart glasses.
Marchesini improves communication and enables collaboration using Epson Moverio remote assistance solutions
We chose Epson because they are a reliable solution, which allows us to offer clients hands-free remote assistance services.
We use the glasses with Acty software which allows us to interact by sending documents, images or videos. We can also interact with still and moving images, signalling with tags the actions to undertake, the key points of a machine to touch and the instructions to follow.
COMEXI - PACKAGING SOLUTIONS
Comexi uses Epson Moverio solutions to provide remote after-sales services and support to its clients
Before augmented reality glasses, we were kind of blind when a customer was calling us, when they were facing an issue on their machines. We had to rely only on their words. When we discovered these augmented reality glasses, they opened up a huge number of possibilities to improve our level of customer service.
When I wear the smart glasses, the technician can interact with me using a red dot, or make a screenshot to frame anything relevant while I am moving, so that I can press or review the point that the technician has indicated.
SAARGUMMI - HIGH PERFORMANCE RUBBER
SaarGummi uses Epson Moverio remote assistance to connect specialists globally to resolve problems
Specialists are rare. They are located only in a couple of areas worldwide. This means that if you have a problem or an issue you need to give them a call or they may have to travel which creates costs and additional time losses.
With our application you an involve as many experts as you need, wherever they are located worldwide, to help resolve problems. This really helps to reduce production downtime.
SIG - ASEPTIC PACKAGING SOLUTIONS
SIG is connecting global experts to local problems using Epson Moverio remote assistance solutions
Companies like SIG have problems sending the most skilled person to the right point of service, because that person is not always on site, they are in action globally. Today, with our solution you can close the skill gaps and send the knowhow of an expert, in real time, over the smart glasses to the point of service.
This solution works as we deliver smart glasses to our customers…which means that if he has an issue, he can directly connect to a SIG service expert and get help.
SIEMENS - MOBILITY SOLUTIONS
Siemens uses Epson Moverio to replace over-the-phone support with more effective remote assistance solutions
We used to have a lot of telephone conferences and meetings in order to solve one problem. It was difficult to manage this situation because I can’t get the information I want very quickly. So with these glasses I feel like I stand beside my colleagues and we are both in the same place at the same time.
Epson smart glasses are very helpful and make our lives easier. Practically we can cut the costs of expensive flights and support each other better.
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How can a remote assistance solution benefit my company?
At Epson we partner with specialised independent software vendors (ISVs) to create a choice of off-the-shelf remote assistance solutions based on the Epson Moverio smart glasses platform. This enables our forward-thinking customers, who span a wide range of industries, to enhance their business operations with a remote assistance solution that suits them.
In the world of global operations, businesses are facing the challenge of meeting ever-increasing customer expectations across a broader customer base than ever before. A remote assistance solution based on the Epson Moverio platform closes the skill gap between service engineers, and the distance between businesses and their customers, thanks to advanced 'see what I see' technology.
Faster response time
Train as you work
Reduced skill gaps
Differentiate service offering
Improve first time fix rates
Increase customer satisfaction
Reduced travel costs
Improve expert availability
Increase employee satisfaction
Compare our range of products suited for remote assistance
MONOCULAR SMART GLASSES
MOVERIO SMART GLASSES
TABLET OR MOBILE
Epson's binocular Si-OLED micro display brings information to life
Epson’s Si-OLED micro display technology has been developed to produce sharp detail and vivid colours on a large see-through display, overlaid right in front of your eyes. Thanks to the contrast ratio of 100,000:1, unused display space appears truly transparent, and with an HD (720p) resolution, content can be overlaid onto the real world to create a high-quality Augmented Reality (AR) experience.
MOVERIO SMART GLASSES
TABLET OR MOBILE DEVICES
Enjoy the freedom of a hands-free display
Benefit from a lightweight and comfortable heads-up display that cannot be achieved by a smartphone or tablet. The glasses-style design is familiar and ergonomic, and allows the user to keep their hands free to interact with their surroundings, with greater speed, safety and efficiency.
MONOCULAR SMART GLASSES
MOVERIO SMART GLASSES
Superior display size with improved eye comfort
Epson's binocular display can overlay information from a remote expert right where you need it and benefits from high transparency to allow you to focus on the environment. The display size is superior to monocular smart glasses¹ and can reduce the need to strain to see digital content when performing time intensive or delicate tasks.
Find a Remote Assistance software solution partner
Epson has established a specialised ecosystem of certified remote assistance solution providers. We've harnessed the knowledge of expert developers with the insight of service, manufacturing and telecoms industries. Select the Moverio product you’re interested in and get in touch with a certified software partner today.
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