Moverio remote assistance solutions

Remote assistance software solutions, designed for Epson Moverio smart glasses, link field engineers and technicians with in-house experts. Information and instructions can be passed visually and verbally using live two-way communication to remedy complex issues.

Whether it’s a service, engineering or quality assurance task, the high-quality Moverio camera enables a detailed video feed that can be reviewed and annotated live over the user’s field of view. Remote technicians can even send documents and user guides straight to the smart glasses.

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How can a remote assistance solution benefit my company?

At Epson we partner with specialised independent software vendors (ISVs) to create a choice of off-the-shelf remote assistance solutions based on the Epson Moverio smart glasses platform. This enables our forward-thinking customers, who span a wide range of industries, to enhance their business operations with a remote assistance solution that suits them.

In the world of global operations, businesses are facing the challenge of meeting ever-increasing customer expectations across a broader customer base than ever before. A remote assistance solution based on the Epson Moverio platform closes the skill gap between service engineers, and the distance between businesses and their customers, thanks to advanced 'see what I see' technology.

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Faster response time

Train as you work
Reduced skill gaps
Differentiate service offering

Higher productivity

Reduced downtimes
Improve first time fix rates
Increase customer satisfaction

Minimise travel

Reduced travel costs
Improve expert availability
Increase employee satisfaction

Epson's binocular Si-OLED micro display brings information to life

Epson’s Si-OLED micro display technology has been developed to produce sharp detail and vivid colours on a large see-through display, overlaid right in front of your eyes. Thanks to the contrast ratio of 500,000:1, unused display space appears truly transparent, and with an Full HD 1080p resolution, content can be overlaid onto the real world to create a high-quality Augmented Reality (AR) experience.

Superior display size with improved eye comfort

Epson's binocular display can overlay information from a remote expert right where you need it and benefits from high transparency to allow you to focus on the environment. The display size is superior to monocular smart glasses¹ and can reduce the need to strain to see digital content when performing time intensive or delicate tasks.

Why Choose Epson Moverio?

Texa transforms after-sales support with Epson Moverio smart glasses

Discover how Moverio BT-45CS smart glasses from Epson are helping Texa to improve their after-sales service operations using an Epson certified remote assistance software solution from Brochesia.

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Epson simplifies remote technical support with Moverio smart glasses

Discover how the Epson Moverio BT 45CS smart glasses can be used to guide customers remotely and make carrying out complex technical support tasks quicker, easier, and more intuitive with its hands free visual guidance.

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