A man working on cables is shown instructions from a colleague on his Epson Moverio smart glasses using remote assistance.

What is remote assistance?

Remote assistance software solutions, designed for Epson Moverio smart glasses, link field engineers and technicians with in-house experts. Information and instructions can be passed visually and verbally using live two-way communication to remedy complex issues.

Whether it’s a service, engineering or quality assurance task, the high-quality Moverio camera enables a detailed video feed that can be reviewed and annotated live over the user’s field of view. Remote technicians can even send documents and user guides straight to the smart glasses.

Key software features

  • Video conference
  • Image/document sharing
  • Instant messaging
  • Video recording
  • Image capture/screenshot
  • Picture annotation
A man on a laptop is giving instructions to  a colleague on his Epson Moverio smart glasses.

How can a remote assistance solution benefit my company?

At Epson we partner with specialised independent software vendors (ISVs) to create a choice of off-the-shelf remote assistance solutions based on the Epson Moverio smart glasses platform. This enables our forward-thinking customers, who span a wide range of industries, to enhance their business operations with a remote assistance solution that suits them.

In the world of global operations, businesses are facing the challenge of meeting ever-increasing customer expectations across a broader customer base than ever before. A remote assistance solution based on the Epson Moverio platform closes the skill gap between service engineers, and the distance between businesses and their customers, thanks to advanced 'see what I see' technology.

Moverio BT-35 Series smart glasses with a light-weight grey frame.

Faster response time

  • Train as you work
  • Reduced skill gaps
  • Differentiate service offering

Higher productivity

  • Reduced downtimes
  • Improve first time fix rates
  • Increase customer satisfaction

Minimise travel

  • Reduced travel costs
  • Improve expert availability
  • Increase employee satisfaction

Compare our range of products suited for remote assistance

BT-35 Series

Hands-free visual guidance for less demanding environments with familiar and ergonomic glasses-style design

Moverio BT-35 Series smart glasses with a lightweight grey frame.
  • Lightweight Easy to transport
  • 5MP HD camera Side-mounted
  • Binocular display Si-OLED 720p
  • Flexible hinge design Multi-user comfort
  • Trackpad controller Simple operation *BT-350 only
  • Connectivity Wi-Fi and Bluetooth *BT-350 only

BT-2000 Series

Rugged and reliable, facilitating hands-free visual guidance for industrial environments with a head or hard-hat mounted design

Moverio BT-2000 Series smart glasses with a dark, sturdy frame suitable for head mounting.
  • Rugged design IP54 rating
  • 5MP HD camera Centred and tiltable
  • Binocular display qHD
  • Head or hard-hat mounted Low-contact and long-term usage
  • Controller with physical buttons Tactile operation
  • Flip-up display Facilitates multi-tasking

Discover what sets Epson Moverio devices apart from the competition

To the left a woman is wearing a monocular smart glass device, looking uncomfortable. On the right, a man is struggling to read something on a tablet. In the middle, a woman is wearing Epson Moverio smart glasses, looking content. CLICK HERE TO EXPAND


Epson's binocular Si-OLED micro display brings information to life

Epson’s Si-OLED micro display technology has been developed to produce sharp detail and vivid colours on a large see-through display, overlaid right in front of your eyes. Thanks to the contrast ratio of 100,000:1, unused display space appears truly transparent, and with an HD (720p) resolution, content can be overlaid onto the real world to create a high-quality Augmented Reality (AR) experience.

A monocular smart device,Moverio smart glasses and a tablet are used to locate a package in a warehouse. The Moverio devices makes it easy by showing a large overview without obstruction, and directly in the field of view.


Superior display size with improved eye comfort

Epson's binocular display can overlay information from a remote expert right where you need it and benefits from high transparency to allow you to focus on the environment. The display size is superior to monocular smart glasses¹ and can reduce the need to strain to see digital content when performing time intensive or delicate tasks.

On the left a man is wearing a monocular smart device which is uncomfortable and requires him to focus his vision to a small screen on the side. To the right, a woman is comfortably wearing a Moverio smart glass which doesn't strain the eyes.


Enjoy the freedom of a hands-free display

Benefit from a lightweight and comfortable heads-up display that cannot be achieved by a smartphone or tablet. The glasses-style design is familiar and ergonomic, and allows the user to keep their hands free to interact with their surroundings, with greater speed, safety and efficiency.

In a machine room a woman is trying to read instructions for a task on a tablet, struggling to understand while she is looking at the machine. Next to her, a man is shown instructions directly in his field of view through wearing Moverio Smart glasses. A colleague with a remote connection can display key highlight information for him.

Find a Remote Assistance software solution partner

Epson has established a specialised ecosystem of certified remote assistance solution providers. We've harnessed the knowledge of expert developers with the insight of service, manufacturing and telecoms industries. Browse our partner solutions and get in touch directly today.

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Do you need further support?

If you can't find the most appropriate software partner for your needs, or you have further questions about Epson Moverio smart glasses, you can get in touch with an Epson representative using the form below.

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  1. Based on the specification data available on the websites of leading monocular smart glasses manufacturers as of August 2019