MOVERIO REMOTE ASSISTANCE SOLUTIONS

A man working on cables is shown instructions from a colleague on his Epson Moverio smart glasses using remote assistance.

What is remote assistance?

Remote assistance software solutions, designed for Epson Moverio smart glasses, link field engineers and technicians with in-house experts. Information and instructions can be passed visually and verbally using live two-way communication to remedy complex issues.

Whether it’s a service, engineering or quality assurance task, the high-quality Moverio camera enables a detailed video feed that can be reviewed and annotated live over the user’s field of view. Remote technicians can even send documents and user guides straight to the smart glasses.

A man working on cables is shown instructions from a colleague on his Epson Moverio smart glasses using remote assistance.

Key software features

  • Live video/audio streaming
  • Instant messaging
  • Video recording
  • Image capture/screenshot
  • Picture annotation

Why choose Epson Moverio?

MARCHESINI - PACKAGING SOLUTIONS

Marchesini improves communication and enables collaboration using Epson Moverio remote assistance solutions

We chose Epson because they are a reliable solution, which allows us to offer clients hands-free remote assistance services.

Mirko Ballo,
Customer Care Director, Marchesini Group
A robot in a production factory

We use the glasses with Acty software which allows us to interact by sending documents, images or videos. We can also interact with still and moving images, signalling with tags the actions to undertake, the key points of a machine to touch and the instructions to follow.

Mirko Ballo,
Customer Care Director, Marchesini Group
A man is watching the video feed from the smart glasses on his computer.

COMEXI - PACKAGING SOLUTIONS

Comexi uses Epson Moverio solutions to provide remote after-sales services and support to its clients

Before augmented reality glasses, we were kind of blind when a customer was calling us, when they were facing an issue on their machines. We had to rely only on their words. When we discovered these augmented reality glasses, they opened up a huge number of possibilities to improve our level of customer service.

Iban Sabata,
Service Business Unit Director, Comexi
A technician is fixing a machine wearing Epson Moverio smart glasses.

When I wear the smart glasses, the technician can interact with me using a red dot, or make a screenshot to frame anything relevant while I am moving, so that I can press or review the point that the technician has indicated.

Paul Ortiz,
Field Technician, Comexi
On the live video from the Epson Moverio smart glasses, a red dot is placed which the wearer can see in real time.

SAARGUMMI - HIGH PERFORMANCE RUBBER

SaarGummi uses Epson Moverio remote assistance to connect specialists globally to resolve problems

Specialists are rare. They are located only in a couple of areas worldwide. This means that if you have a problem or an issue you need to give them a call or they may have to travel which creates costs and additional time losses.

Volker Schumacher,
Innovation Manager, SaarGummi Neo
A specialist is working in a rubber production factory.

With our application you can involve as many experts as you need, wherever they are located worldwide, to help resolve problems. This really helps to reduce production downtime.

Volker Schumacher,
Innovation Manager, SaarGummi Neo
A technician is putting on Epson Moverio smart glasses.

SIG - ASEPTIC PACKAGING SOLUTIONS

SIG is connecting global experts to local problems using Epson Moverio remote assistance solutions

Companies like SIG have problems sending the most skilled person to the right point of service, because that person is not always on site, they are in action globally. Today, with our solution you can close the skill gaps and send the knowhow of an expert, in real time, over the smart glasses to the point of service.

Christian Morgenthaler,
Vice President SaaS, Ubimax
A local technician is supervising packaging machinery.

This solution works as we deliver smart glasses to our customers…which means that if he has an issue, he can directly connect to a SIG service expert and get help.

Dr Christian Grefrath,
Service Product Manager, SIG Combibloc
Epson Moverio smart glasses are placed on a table in a factory.

SIEMENS - MOBILITY SOLUTIONS

Siemens uses Epson Moverio to replace over-the-phone support with more effective remote assistance solutions

We used to have a lot of telephone conferences and meetings in order to solve one problem. It was difficult to manage this situation because I can’t get the information I want very quickly. So with these glasses I feel like I stand beside my colleagues and we are both in the same place at the same time.

Anton Langer,
Head of Global Manufacturing Technology, Siemens Mobility GmbH
A Siemens technician is putting on Epson Moverio smart glasses.

Epson smart glasses are very helpful and make our lives easier. Practically we can cut the costs of expensive flights and support each other better.

Norbert Zeidler,
Field Technician, Siemens Mobility GmbH
A technician is looking at a mechanical part while a collegue is marking information on the screen for him to see through the Moverio smart glasses.

View another case study

How can a remote assistance solution benefit my company?

At Epson we partner with specialised independent software vendors (ISVs) to create a choice of off-the-shelf remote assistance solutions based on the Epson Moverio smart glasses platform. This enables our forward-thinking customers, who span a wide range of industries, to enhance their business operations with a remote assistance solution that suits them.

In the world of global operations, businesses are facing the challenge of meeting ever-increasing customer expectations across a broader customer base than ever before. A remote assistance solution based on the Epson Moverio platform closes the skill gap between service engineers, and the distance between businesses and their customers, thanks to advanced 'see what I see' technology.

Moverio BT-35 Series smart glasses with a light-weight grey frame.

Faster response time

  • Train as you work
  • Reduced skill gaps
  • Differentiate service offering

Higher productivity

  • Reduced downtimes
  • Improve first time fix rates
  • Increase customer satisfaction

Minimise travel

  • Reduced travel costs
  • Improve expert availability
  • Increase employee satisfaction

Compare our range of products suited for remote assistance

BT-35 Series

Hands-free visual guidance for less demanding environments with familiar and ergonomic glasses-style design

Moverio BT-35 Series smart glasses with a lightweight grey frame.
  • Lightweight Easy to transport
  • 5MP HD camera Side-mounted
  • Binocular display Si-OLED 720p
  • Flexible hinge design Multi-user comfort
  • Trackpad controller Simple operation *BT-350 only
  • Connectivity Wi-Fi and Bluetooth *BT-350 only

BT-2000 Series

Rugged and reliable, facilitating hands-free visual guidance for industrial environments with a head or hard-hat mounted design

Moverio BT-2000 Series smart glasses with a dark, sturdy frame suitable for head mounting.
  • Rugged design IP54 rating
  • 5MP HD camera Centred and tiltable
  • Binocular display qHD
  • Head or hard-hat mounted Low-contact and long-term usage with flip-up display
  • Controller with physical buttons Tactile operation
  • Connectivity Wi-Fi and Bluetooth

Discover what sets Epson Moverio devices apart from the competition

To the left a woman is wearing a monocular smart glass device, looking uncomfortable. On the right, a man is struggling to read something on a tablet. In the middle, a woman is wearing Epson Moverio smart glasses, looking content. CLICK HERE TO EXPAND

MONOCULAR SMART GLASSES VS. MOVERIO SMART GLASSES VS. TABLET OR MOBILE

Epson's binocular Si-OLED micro display brings information to life

Epson’s Si-OLED micro display technology has been developed to produce sharp detail and vivid colours on a large see-through display, overlaid right in front of your eyes. Thanks to the contrast ratio of 100,000:1, unused display space appears truly transparent, and with an HD (720p) resolution, content can be overlaid onto the real world to create a high-quality Augmented Reality (AR) experience.

A monocular smart device, Moverio smart glasses and a tablet are used to do a task in a factory. The Moverio devices make it easy by showing a large overview without obstruction, directly in the field of view.

MOVERIO SMART GLASSES VS. TABLET OR MOBILE DEVICES

Enjoy the freedom of a hands-free display

Benefit from a lightweight and comfortable heads-up display that cannot be achieved by a smartphone or tablet. The glasses-style design is familiar and ergonomic, and allows the user to keep their hands free to interact with their surroundings, with greater speed, safety and efficiency.

In a machine room a woman is trying to read instructions for a task on a tablet, struggling to understand while she is looking at the machine. Next to her, a man is shown instructions directly in his field of view through wearing Moverio Smart glasses. A colleague with a remote connection can display key highlight information for him.

MONOCULAR SMART GLASSES VS. MOVERIO SMART GLASSES

Superior display size with improved eye comfort

Epson's binocular display can overlay information from a remote expert right where you need it and benefits from high transparency to allow you to focus on the environment. The display size is superior to monocular smart glasses¹ and can reduce the need to strain to see digital content when performing time intensive or delicate tasks.

On the left a man is wearing a monocular smart device which is uncomfortable and requires him to constantly move his eyes between the side screen and the object in front of him. To the right, a woman is comfortably wearing Moverio smart glasses which allows her to see the information directly in her field of view.

Find a Remote Assistance software solution partner

Epson has established a specialised ecosystem of certified remote assistance solution providers. We've harnessed the knowledge of expert developers with the insight of service, manufacturing and telecoms industries. Select the Moverio product you’re interested in and get in touch with a certified software partner today.

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Do you need further support?

If you can't find the most appropriate software partner for your needs, or you have further questions about Epson Moverio smart glasses, you can get in touch with an Epson representative using the form below.

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  1. Based on the specification data available on the websites of leading monocular smart glasses manufacturers as of August 2019