We chose Epson because they are a reliable solution, which allows us to offer clients hands-free remote assistance services.

We use the glasses with Acty software which allows us to interact by sending documents, images or videos. We can also interact with still and moving images, signalling with tags the actions to undertake, the key points of a machine to touch and the instructions to follow.

Before augmented reality glasses, we were kind of blind when a customer was calling us, when they were facing an issue on their machines. We had to rely only on their words. When we discovered these augmented reality glasses, they opened up a huge number of possibilities to improve our level of customer service.

When I wear the smart glasses, the technician can interact with me using a red dot, or make a screenshot to frame anything relevant while I am moving, so that I can press or review the point that the technician has indicated.

Specialists are rare. They are located only in a couple of areas worldwide. This means that if you have a problem or an issue you need to give them a call or they may have to travel which creates costs and additional time losses.

With our application you can involve as many experts as you need, wherever they are located worldwide, to help resolve problems. This really helps to reduce production downtime.

Companies like SIG have problems sending the most skilled person to the right point of service, because that person is not always on site, they are in action globally. Today, with our solution you can close the skill gaps and send the knowhow of an expert, in real time, over the smart glasses to the point of service.

This solution works as we deliver smart glasses to our customers…which means that if he has an issue, he can directly connect to a SIG service expert and get help.

We used to have a lot of telephone conferences and meetings in order to solve one problem. It was difficult to manage this situation because I can’t get the information I want very quickly. So with these glasses I feel like I stand beside my colleagues and we are both in the same place at the same time.

Epson smart glasses are very helpful and make our lives easier. Practically we can cut the costs of expensive flights and support each other better.