BT-40 USB Type-C Connection Troubleshooting for PC

FURTHER INFORMATION

1. Plug the BT-40 Device into a compatible USB-C port.
   
2. The following notification may be displayed on the first installation.
   
3. The BT-40 is plug and play and should now display your PC in the Smart Glass, like a monitor. Projection options, as shown in the image below are also available.
   
4. Unlike other USB devices, there is no device listed in Explorer.
   
5. In Display Settings the new display is shown.
   
6. In Advanced Display Settings you can select ‘EPSON HMD’ and view some of the characteristics of the BT-40.
   

1. Make sure the Glasses are placed correctly in front of the eyes. Even a small misalignment may put the screen out of view.
2. Please ensure the USB-C port on the PC or laptop supports Display Port Alternate Mode (DP ALT mode) by checking the specifications provided by the equipment manufacturer.
   • USB Adapters, like Type A > Type C are not supported
   • Apple desktop PCs and laptops may support BT-40 with Thunderbolt 3 connection. iPhone and iPad devices are not supported
3. Reconnect the BT-40 by clicking on ‘Eject USB Composite Device’ in the Taskbar Overflow area, and then unplugging and plugging the BT-40 back into your PC. Repeat this process several times.
   
4. It may be that the BT-40 is detected but not configured correctly. Check the ‘Advanced Display Setting’, and look if it says, ‘Display 2 isn’t active’ and the ‘Refresh Rate’ box is empty. If this is the case, try repeating step 3 above.
   
5. Check if the display has been detected, by going to ‘Display Settings’

   This is the Display setting for only one Display. This means the BT-40 has not been detected
   
   This is the Display setting for multiple display. This means the BT-40 has been detected Make sure any other Monitors have been disconnected
   

6. If the BT-40 is not detected, then go to the ‘Device Manager’ and look for:
   • A USB entry called ‘Type-C DP Dongle’
   • List of Sensors detected from the BT-40 Motion Sensors
     
7. If the BT-40 is not listed in the previous step or the Driver not setup correctly, then it means that your PC or laptop is not compatible or there is a problem with the PC or laptop configuration. Please contact the vendor for any warranty or support issues with the product.
8. If you think the BT-40 is at fault, then please cross check it with one of the compatible Smart Phones listed in the article below.

   Which USB Type-C devices are compatible with my BT-40?

Smartphone Compatibility

For Smartphone compatibility please view the below support article:

Which USB Type-C devices are compatible with my BT-40?

PC Compatibility

The below PC models have been tested using the latest firmware 1.1.0.

* You may need to install the previous firmware 1.0.1 for this laptop https://tech.moverio.epson.com/en/bt-40/release_note/