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Support & Downloads: Epson Stylus SX405

Epson ReadyInk Frequently Asked Questions

Which OS does Epson ReadyInk Agent support?

Epson ReadyInk Agent support the below Operating Systems.

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • macOS 10.9 or higher
Note:

It is not possible to install Epson ReadyInk Agent on any other operating system. e.g. Windows XP

If you try to install Epson ReadyInk Agent on a unsupported operating system the below errors will be displayed:

Windows macOS


Do I need to install anything for ReadyInk to work?

This will depend on the printer you have as there are 2 ways to monitor the ink levels for ReadyInk

  1. ReadyInk Agent - This will be installed and running on a computer connected to the printer via USB or network connection
  2. Built-in Monitoring Agent - The monitoring is done by the printer that is connected to the internet

Printer Model
ReadyInk Monitoring Agent installed on the computer Montinoring Agent is built into the printer
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Expression Photo XP-950

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WorkForce Pro WF-4630DWF

WorkForce Pro WF-4640DTWF

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*Firmware update required: Click here for firmware update instructions.

Does Epson ReadyInk Agent work with under client envrionment of shared printer?

No, Epson ReadyInk Agent does not work with under client envrionment of shared printer.

Please connect the printer with PC by "USB" connection or "Network" connection.

Does Epson ReadyInk Agent work with under client envrionment of Redirect queue?

No, Epson ReadyInk Agent does not work with under client envrionment of Redirect queue.

Please connect the printer with PC by "USB" connection or "Network" connection directly.

Is the EPSON printer driver required for the "Epson ReadyInk Agent" to work?

Yes, the EPSON printer driver is required for the "Epson ReadyInk Agent" to work.

Windows

If you are using a "Windows Inbox driver" or "Remote print driver" or "Epson Universal Print Driver", create a print queue for "EPSON printer driver".

Mac OS

If you are using the "AirPrint" or "Remote print driver queue", please create a print queue for the "EPSON printer driver".

Is an internet connection required to use Epson ReadyInk Agent?

Yes, an internet connection is required

Does the computer need to be logged in to use Epson ReadyInk Agent?

Yes, Epson ReadyInk Agent does not work if the computer is not logged in.

Does Epson ReadyInk Agent work with Epson Non Genuine Ink Cartridges?

If you using non genuine ink cartridges, it may not be possible to deliver new Epson genuine ink cartridges within the correct timing.

I have a spare partially used cartridge, can I use this once my cartridge is empty?

Epson does not recommend to replacing empty cartridges with partically used cartridges as it may not be possible for the Epson ReadyInk Agent to send out new cartridges at the correct time.

I do not have the correct adminstration rights to install Epson ReadyInk Agent, can I still use it?

Contact your system adminstrator, you must have Read and Write access to the following folders: Windows

Primary Hard Drive (normally C:\ProgramData\EPSON).

macOS

/Library/Caches/Epson

Does Epson ReadyInk Agent work with under Network Print Server environment?

No, Epson ReadyInk Agent does not work with under Network Print Server environment.

Please connect Priner and PC with USB connection or Network connection directly.

How do I know that Epson ReadyInk Agent is working correctly.

Open Epson ReadyInk Agent

If you can select your printer in the drop down list, then Epson ReadyInk Agent is working correctly.

Windows Mac

Printer is not listed in Epson ReadyInk Agent, what do I have to do?

Make sure the that you have installed the printer driver for your product.

"Cannot communicate with the printer" message is displayed, how do I have to do?

Windows

Make sure you are using the Epson driver for your product, if a Windows Inbox driver, remote printer driver or Epson Universal Print Driver is used, or if Network Print Server or Shared Printer it is not possible to communicate.

macOS

If AirPrint or Remote Print Driver is used, please install the Epson driver for your product.

Please connect between Printer and USB by USB or Network connection.

Epson ReadyInk Agent shows the message "Cannot connect to the internet"

Make sure you can access the internet,if other applications can access the internet check your proxy settings.

I am still unenrolled from Epson ReadyInk, what do I have to do?

It has not been possible to register the serial number of your printer to "ReadyInk" service.

I am getting the message "ReadyInk Service available", what do I have to do?

Nothing further is required everything is set up correctly.

I have not recieved a new cartridge even though my ink cartridges are empty, why has this happened?

If you have used a non genuine cartridge or a partially used cartridge ink levels may not have been read correctly. To resolve this we recommend installing a new genuine Epson cartridge.

How to suspend a service

If you would like to suspend the ReadyInk service then please follow the steps as shown below:

  1. Login to your Epson ReadyInk account

  2. Click on Account

  3. Scroll down the screen until you see the following options:

    Alternate Text

    Pause ReadyInk

    If you have multiple printers then this option can be used to pause individual printers from the ReadyInk service.

    Suspend

    If you wish to suspend all the registered printers within your account then you can select this option.

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