Find a repair centre

Support & Downloads: Expression Home XP-355

Image Capture cannot find my product that is connected with a USB connection. What should I do?

RELATES TO:

Image Capture

Mac OS X 10.11

SOLUTION:

If Epson Scan is installed it must be uninstalled first.

Expand the section below for more information on uninstalling Epson Scan.

Uninstall Epson Scan

  1. Download the Uninstaller utility,click here to download.

  2. Follow the on-screen instructions to install the Uninstaller utility.

  3. Quit all applications currently running on your Mac.

  4. Double-click the Uninstaller icon.

  5. Select the checkbox to uninstall EPSON Scan.

  6. Click Uninstall.

  7. Follow the on-screen instructions to uninstall the software.

  8. Restart your Mac.

  9. Connect your Epson product to your Mac with a Wi-Fi or Ethernet connection.

  10. Continue to the instructions below.

  1. Make sure your product is turned on.

  2. On your Mac, open Image Capture

  3. Click File.

  4. Click Reset TWAIN devices.

  5. Close Image Capture.

  6. Restart your Mac.

Did you find this article helpful

Thanks for leaving feedback