Find a repair centre

Support & Downloads: EH-TW5210

Epson Creative Print 3.x: Frequently Asked Questions

RELATES TO:

  • Epson Creative Print version 3.x
  • Apple iOS 7.0 devices or higher
  • Android 4.0 devices or higher

TABLE OF CONTENTS:

EXPLANATION:

General


What is Epson Creative Print?

Epson Creative Print is designed for fun, personalisation of your photos. With this app, you can print your photos from Facebook, print directly onto CD/DVDs, create customised greeting cards, personalise stationery and turn your photos into a fun colouring book project.

Which printers support Epson Creative Print Ver 3.x?

  • Expression Home:
    XP-211,XP-212,XP-214,XP-215,XP-220,XP-225,XP-231,XP-235,XP-310,XP-312,XP-313,XP-314,XP-315,XP-320,
    XP-322,XP-323,XP-324,XP-325,XP-330,XP-332,XP-335,XP-410,XP-411,XP-412,XP-413,XP-415,XP-420,XP-424,
    XP-422,XP-423,XP-424,XP-425,XP-430,XP-431,XP-432,XP-434,XP-435

  • Expression Premium:
    XP-510,XP-520,XP-530,XP-610,XP-615,XP-620,XP-621,XP-625,XP-630,XP-635,XP-710,XP-720,XP-721,XP-810,
    XP-820,XP-821,XP-830

  • Expression Photo:
    XP-55,XP-760,XP-860,XP-950,XP-960

  • WorkForce:
    WF-100
  • EcoTank:
    L455/456

Which operating systems does Epson Creative Print 3.x support?

Epson Creative Print Ver 3.x supports iOS: v 7.0 or later.

Epson Creative Print Ver 3.x supports Android: v 4.0 or later.

Which devices support Epson Creative Print Ver 3.x?

The following iOS devices are supported: Apple iPod touch, iPhone and iPad running iOS v.7.0 or later.

Android devices using Android v.4.0 or later.

Where can I get the Epson Creative Print Ver 3.x app?

Epson Creative Print for iOS is available to download from the Apple App Store.

Epson Creative Print for Android is available to download from the Google Play Store.

Alternatively it is available to download via Epson iPrint Ver 6.x “More Apps”.

How much is Epson Creative Print Ver 3.x?

Epson Creative Print Ver 3.x is a free download from the Apple App Store.

Which languages does Epson Creative Print Ver 3.x support?

Epson Creative Print Ver 3.x supports the following languages:

Japanese
English
French
Italian
German
Spanish
Portuguese
Dutch
Korean
Russian
Simplified Chinese
Traditional Chinese

Which connection method does Epson Creative Print Ver 3.x currently support?

Epson Creative Print Ver 3.x supports a Wi-Fi connection via an Infrastructure environment and Wi-Fi Direct.


Back to Top


App Features


Adding a printer

  1. To select a printer for the first time, tap on the “Printer is not selected”. Or, the existing printer name if a printer has previously been selected and you would like to change it.

  2. Tap “Printer” to display a list of available supported printers.

  3. Tap the required printer.

  4. The selected printer information will be displayed. i.e. Ink Levels. Tap “Home” to go back to the home screen.

What is Photo Print for Facebook?

You can print borderless photos from Facebook. You will be able to rotate, zoom and adjust the position of the photo.

What is Print on CD/DVD?

You can create, print and save CD/DVD labels.

What is Greeting Card?

You can print a template with a picture from your iPhone/iPad, and then use the template to add text and effects to the card. Scan the template to print your greeting card.

What is Personal Stationery?

You can create and print lined, graph, and music sheet paper. You can also print a Calendar and add a watermark to your stationery using photos saved on your iPhone or iPad.

What is Coloring Book?

You can create and then print a colour book page from any photo saved on your iPhone or iPad.


Back to Top


Error Messages


My product does not appear in Epson Creative Print. What should I do?

  1. Ensure that your product is supported by Epson Creative Print Ver 3.x.
  2. Make sure your product and iOS device are connected to the same network.

What should I do if I receive one of the following errors?

No scanner found

  1. Confirm that the all in one and the mobile device are connected to the same network.
  2. Confirm that the product model selected in Epson Creative Print Ver 3.x settings corresponds to product model you are trying to use.

Communication error

  1. Confirm that the all in one and the mobile device are connected to the same network.
  2. Confirm that the product model selected in Epson Creative Print Ver 3.x settings corresponds to product model you are trying to use.

Scanner cover open error

Close the scanner cover.

Paper jam

Remove any remaining jammed paper by hand.

Paper out or not loaded correctly

Reload the paper correctly in the Automatic Document Feeder (ADF) and press the paper button (or maintenance button).

General Error

Delete all print jobs and turn the printer off. Remove any foreign objects from inside the product. After a few minutes, turn the printer back on.

Printer cover error

Ensure the printer cover is closed on your product.

Paper Jam

Clear any visible paper jams from the product.

Ink out

Replace the ink cartridge. Epson recommends the use of genuine ink.

Out of Paper

Reload paper ensuring all paper adjustment levers are set correctly and press the paper/maintenance button on the product.

Incorrect Paper Source settings

Make sure the loaded paper and printer settings match.

Ink cover open

Check the ink cover is closed on the product, to clear this message.

CD/DVD Tray not set correctly

Ensure the CD/DVD tray is in the loaded or in the correct position before beginning.

Cassette tray is not installed correctly

Ensure the paper cassette tray is installed correctly, and then press the start button on the product.

Media Tray not loaded correctly

Load a sheet of paper of the correct size, short edge first and press the paper/maintenance button on the product. If the paper does not feed correctly, repeat this process until it does.

Ink cartridges not recognised

Epson recommends the use of genuine Epson ink cartridges.

Scanner unit open

Ensure the scanner unit is closed.

CD/DVD Tray in use

Ensure the CD/DVD Tray is closed.

Communication error

Check the product cable connection and make sure the product is switched on. If the printer was switched off during printing, cancel the print job. If the error does not clear please consult your product’s documentation.

CD/DVD not set correctly

Reload the CD/DVD tray, and then press the CD tray button on your product.


Back to Top

Did you find this article helpful

Thanks for leaving feedback