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This article explains how to troubleshoot communication related issues in Windows with scanners connected via a USB cable. If you have a wireless scanner or All-In-One product see article: Wireless communication: I am having trouble scanning over the network. When I turn on my Wi-Fi All-In-One, the scanner connection fails. What should I do?
When connecting your scanner to your computer via a USB interface, you should not connect any of the following devices to the computer during this troubleshooting:
If Epson Scan Settings is not listed download and install the latest version of Epson Scan for your product, for more information click here.
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