Why do I lose communication with my printer when I restart or reset my wireless router/access point?
All Epson Wi-Fi/Network products
Windows 2000, XP, Vista, Windows 7, Windows 8
When you reset or restart your wireless router/access point the printer may lose communication with the PC. However, you can prevent this from happening by reconfiguring the software.
When you install a Wi-Fi/Network product on a Windows PC without using the product CD, only the printer and scanner drivers are installed. As a result important software which allows the correct configuration of the network settings is absent. This means that an IP address may be allocated to the printer which becomes redundant when the router is restarted, causing the PC and printer to no longer communicate.
When the product is installed using the Epson product CD, additional Epson software is installed that identifies the printer by the Printer Name and not by the IP address so if the IP address changes the printer still communicates with the PC.
There are two methods to resolve this issue:
Solution 1: Download and install the following programs: Scanner Driver, Printer Driver and EpsonNet Print.
Solution 2: Download and Install the Web Installer, this software will work like the product’s installation CD and guide you through the installation process.
Download and install the following programs for your product from your local Epson Support site:
If the printer driver and Epson Scan are already installed, it is not necessary to install the software again. Instead, download and install only Epson NetPrint and follow the instructions from step 2 and onwards.
Click here for information on downloading and installing software for your product.
Open Printers,Printers and Faxes or Devices and Printers (depending on your version of Windows). Right-click on the product icon, and select Properties (Windows 2000, XP and Vista) or Printer Properties (Windows 7 and Windows 8).