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I cannot get Status Monitor to work over my wired/wireless network - the ink levels are greyed out, but I can see them when I use the printer on a USB connection. What should I do?


Make sure your printer/All-In-One is connected to the network - if using it on a wireless network, make sure it is connected wirelessly. Also avoid any electrical interference from the all-in-one to the router (such as lights, fans, microwaves, and appliances).

If it is set up as a shared printer, Status Monitor is not supported on this configuration; on Macintosh systems it will not work, however on Windows systems it may be possible by enabling the "Allow monitoring of shared printers" option in Monitoring Preferences (accessible via the printer driver's Maintenance section).

Make sure that your firewall is not blocking files related to Status Monitor. In Windows, programs such as Status Monitor, Epson Network Utility and SAgent are required in order for the software to monitor the printer status over the network. Refer to your manufacturer's documentation for assistance.

Note:

If you are using Windows Firewall in Windows XP SP2/SP3, Windows 7 or Vista, we recommend viewing the following Related Article for help:


If you are using third party commercially-available firewall software, such as those produced by Symantec (Norton), McAfee, Total Security, AVG, ZoneAlarm for example, you can use the article above for guidance on the name and location of the file(s) you need to allow through the firewall and/or add exceptions for.

However, we recommend referring to the documentation supplied with your antivirus software for help on adding exceptions and configuring program access.


It is also important to make sure that you have installed the correct printer driver for your operating system.

  • Mac OS X Snow Leopard (10.6.x): For information on how your product is supported, please see the following Related Article: Epson and Snow Leopard - Mac OS X 10.6.

  • Windows 7 users: Make sure you have installed the full printer driver. The name of your Epson printer/All-In-One should be listed in Devices and Printers. If your printer/All-In-One is listed by its model name, continue to follow the steps in this article.

    Note:

    If your printer/All-In-One is not listed by its model name and is instead listed as 'ESC-P R', you must first update the printer driver. See the following Related Article for details: Windows 7: How to install an Epson printer using the Driver Update Service


If Status Monitor does not work even after checking the above, then follow the advice below as appropriate for your operating system:


Mac OS X (10.3.9 and higher)

Open the Epson Printer Utility located in /Applications/Utilities. Open Status Monitor, then click on a specific ink cartridge and click on Update to refresh the status. For a detailed guide, see the following Related Article: How to access the printer utilities and check Status Monitor in Mac OS X

If you continue to experience issues, we recommend re-adding the printer. See the section below for help.


Do the following:

  1. Open Print & Fax from System Preferences.

  2. Click on the Epson printer in the list and click Delete. Then click on Add.

  3. The Printer Browser window appears. Connected printers with a valid driver installed should appear. Select the 'EPSONxxxxxx (IP)' entry to highlight it (e.g. where 'xxxxxx' is a mix of letters and numbers which is the printer's MAC address).

    Make sure that it has either 'Bonjour', 'EPSON AppleTalk', or 'EPSON TCP/IP' in the 'Kind' column and make sure that the correct Epson printer name appears under Print Using. Then click Add on the Printer Browser screen.

    To print via Bonjour, the printer and computer need to automatically obtain an IP address via the DHCP function.

    Notes Icon Note:

    If the printer is set to obtain an IP address automatically, the IP address may change each time the printer is turned on. If the IP address has changed, you will need to repeat the steps below to reconfigure the Epson Scan network settings. To keep the IP address from changing, try the following: always power on your network devices in the same order, always keep the printer on, or set your DHCP server to reserve an IP address for the printer (see your router’s documentation for details).


    If a unique IP address has been assigned to the printer, add the printer via 'EPSON TCP/IP' or 'EPSON AppleTalk'. If the printer is not listed with either of these options, do the following:

    • Click on More Printers. If there are no icons at the top of the browser, click on the icon in the top-right of the window.



    • Another window appears, click on the pull-down menu and select one of the following:

    • For TCP/IP printing, select EPSON TCP/IP, then click on your Epson printer model and click on Add.
    • For AppleTalk printing, select EPSON AppleTalk, select the zone from the pull-down list, and then click on your Epson printer model and click on Add.


      Notes Icon Note:

      It may take up to 90 seconds for your computer to find your EPSON TCP/IP printer on the network. If you do not see the Epson printer name, look for NetworkPrinter (IP) or an entry with 'EPSON' followed by a number and '(IP)' e.g. 'EPSON4782E0 (IP)'. If you see such an entry, check that it has 'EPSON TCP/IP' in the 'Kind' column, and then click Add. Do not select the instance which lists 'Bonjour' in the 'Kind' column.

      In 10.5.x and 10.6.x, you may not have an EPSON AppleTalk option - you can add the printer via AppleTalk in the AppleTalk section of the printer browser.


      If the printer does not appear, check the printer is powered on and network connection is possible. Failing this, manually enter the printer's IP Address into the Internet address or DNS name field, then click Verify. Your printer should appear in the list, then click Add.


      If you receive a "Printer not found" error, check the IP Address which can be found on the network status sheet.

      For instructions on how to print a status sheet see the Related Articles section for article: How do I print a network status sheet?


    • If you are adding a printer and see "Driver not installed", you may need to specify the type of printer you are using.
      1. Try to add the printer again but do not add a Gutenprint model.
      2. When you see the Add Printer dialogue, click on 'Select the driver to use' from the Print Using menu, and then select the Epson driver for your printer.

    • The printer is added to the list in Print & Fax and printing is ready. Try checking the ink levels again.

If you continue to experience problems viewing the ink levels over the network, we recommend uninstalling and reinstalling the printer driver. See the following Related Article for help: How to uninstall a printer driver from Mac OS X


Windows 7, Vista, 2000 and XP:

Make sure that the EPSON Network Utility has been installed. This software is available on both the supplied Epson software CD-ROM and the Drivers & Software section of the Epson Support website for your product. This software may not have been installed if you setup your printer/All-In-One using the driver and software downloads on the Epson support website.

  1. Visit the Epson Support website. Locate and select your product and make sure that the operating system selection is correct.

  2. On the Drivers & Software section, browse to the heading Network Utilities and locate EPSON Network Utility.

  3. Select EPSON Network Utility to download. Run or save the downloaded file. When you see the WinZip Self-Extractor window, click on Setup.


  4. When you see the EPSON Network Utility dialogue, click OK.


  5. Read the licence agreement carefully and click Accept to continue. Follow the on-screen prompts to install the software.

  6. Once the setup is complete, click OK. Restart the computer to complete the installation and allow the utility to start up with Windows.


  7. Once restarted, try checking the printer status or ink levels again. You can do this by clicking on the Status Monitor 3 icon via the Maintenance section of the printer's properties/preferences, or via the shortcut icon on the taskbar.


Installing EPSON Network Utility from the CD-ROM

If you are unable to download the software from the Epson website, you will need to install the EPSON Network Utility from the CD-ROM. Exit all other open programs before starting this. You can select this via the Epson installer menu ("Epson Install Navi") or run the specific install program directly from the CD-ROM.

The instructions for these different methods are detailed below.


Run the file from its location on the CD-ROM
  1. Insert the Epson software CD-ROM in the drive. If the AutoPlay window appears, make a note of the letter of the driver that the EPSON CD-ROM is detected in (e.g. D:), and then click on the close icon to close the AutoPlay prompt.

  2. Open the "Run" dialogue - click Start > Run or press Windows key + R). (You can open "Run" by typing it into the Start Search menu in Windows 7/Vista).

  3. Follow the instruction below based on your product model and operating system.

    Note:

    The file paths below assume your CD/DVD drive letter designation is "D:". If it is a different letter, e.g. "E:" then replace it so it matches the note you may have made in step 1.


    • SX510W, SX515W, SX610FW, BX310FN, BX610FW, PX710W, PX810FW:

      Enter one of the following file paths into the "Open:" field in the Run dialogue (you can copy and paste this into the field or type it in).

      Windows 32-bit operating systems (Windows 2000, XP 32-bit, Vista 32-bit, Windows 7 32-bit [x86])
      D:\NetworkModule\x86\ADSETUP.EXE

      Windows 64-bit (x64) operating systems (Windows XP x64, Windows Vista x64, Windows 7 x64):
      D:\NetworkModule\x64\ADSETUP.EXE


    • SX600FW, B40W, BX600FW, PX700W, PX800FW:

      Enter one of the following file paths into the "Open:" field in the Run dialogue (you can copy and paste this into the field or type it in).

      Windows 32-bit operating systems (Windows 2000, XP 32-bit, Vista 32-bit, Windows 7 32-bit [x86])
      D:\NetworkModule\x86\SETUP.EXE

      Windows 64-bit (x64) operating systems (Windows XP x64, Windows Vista x64, Windows 7 x64):
      D:\NetworkModule\x64\SETUP.EXE


      Note:

      If you are not sure which version of Windows 7 or Vista you are using, see one of the following articles:


  4. If you are using Windows 7 or Vista and you see a prompt from User Account Control asking permission to continue to run "EPSON Printer Driver Setup", click Continue.


  5. The EPSON Network Utility installer appears. Click OK.


  6. Read the licence agreement carefully and click Accept to continue. Follow the on-screen prompts to install the software.

  7. Once the setup is complete, click OK. Eject the CD-ROM, then restart the computer to complete the installation and allow the utility to start up with Windows.


  8. Once restarted, try checking the printer status or ink levels again. You can do this by clicking on the Status Monitor 3 icon via the Maintenance section of the printer's properties/preferences, or via the shortcut icon on the taskbar.


From the installer menu (Epson Install Navi)
  1. Insert the Epson software CD-ROM in the drive. If the AutoPlay window appears, select the option "Run EPSETUP.EXE".

    Note:

    Windows 7 and Vista users: If you see a prompt from User Account Control asking permission to continue to run "Epson Install Navi", click Continue.


  2. The 'EPSON Install Navi' window appears.

    Note:

    Stylus SX600FW, Stylus Photo PX700W, PX800FW, and Stylus Office B40W, BX600FW: At this stage, check the language and printer model, then click Next. On the next screen, accept the licence agreement to proceed to the install option screen.


  3. The first install option you will see is "Easy Install" - select "Software List" instead.

  4. Locate "Epson Network Utility" in the list and double-click on it.

  5. If you are using Windows 7 or Vista and see a permission request for 'EPSON Printer Driver Setup', click Continue.


  6. The EPSON Network Utility installer appears. Click OK.


  7. Read the licence agreement carefully and click Accept to continue. Follow the on-screen prompts to install the software.

  8. Once the setup is complete, click OK. Eject the CD-ROM, then restart the computer to complete the installation and allow the utility to start up with Windows.


  9. Once restarted, try checking the printer status or ink levels again. You can do this by clicking on the Status Monitor 3 icon via the Maintenance section of the printer's properties/preferences, or via the shortcut icon on the taskbar.


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