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I've installed the Epson printer software for a Wi-Fi connection but cannot print. What should I do?

RELATES TO:

  • Wireless (Wi-Fi) Infrastructure networking (where a wireless access point/router is used)
  • Communication issues - printing fails
  • All Epson Wi-Fi or Ethernet enabled single or multifunction inkjet printers with built-in Wi-Fi
  • A valid IP address is assigned (it starts with 192.xxx, 172.xxx, or 10.xxx)

EXPLANATION:

If the printer or multi-function device was working before restarting your computer or Wi-Fi router you may need to change the printer’s connection settings on the computer.

The error may occur if you step-up the printer manually and didn’t install the printer using the CD supplied or the Epson network software and driver package from the Epson website.


Setting up an EpsonNet Printer port in Windows

  1. Depending on your version of windows, open the Printers, Printers and Faxes or Devices and Printers folder from the Control Panel or start menu. See the related article if you require help with this step: How to open the Printers or Printers and Faxes folder in Windows.

  2. An icon for your Epson printer should be present.

  3. Note:

    If an icon for your Epson printer is not listed the driver is not installed. Install the printer software from the CD-ROM, or download it from the Epson website see: How to download Drivers from the Epson website.


    If there is more than one icon for your Epson printer, such as 'Epson Stylus SX610FW Series' and 'Epson Stylus SX610FW Series (Copy 1)', right-click on the most recent 'Copy' and set it as the default printer.


  4. Right-click on the Epson printer icon:
    • For Windows vista left click on Properties.
    • For Windows 7/8 left-click Printer Properties.



  5. In the Properties window, click on the Ports tab.

  6. Check the port setting in the white box under 'Print to the following port(s)?

  7. The port that has a tick beside it should show its IP address (as confirmed on the network status sheet). If it is set to a different port (e.g. 'LPT1', 'COM1', 'PORT', 'USB Virtual Printer Port') you will need to add the printer port. In Ports click on Add Port.



    1. A window will appear with a choice of ports to add, click on EpsonNet Print Port, and click New Port.


    2. Note:

      If you do not have a choice for EpsonNet Print Port, this would mean that EpsonNet Print has not been installed. You can install EpsonNet Print from the software CD-ROM or from the Epson support website see: How to download Drivers from the Epson website for help.


    3. The Add EpsonNet Print Port Wizard will appear displaying a list of printers detected on the network. Select your device (printer or All-In-One) from the list, and click Next. If your device is not listed, click Search Again.



    4. If the device is still not listed you may need to add exceptions to the Windows firewall, check article: Networking: How to add exceptions to the Windows Firewall for help. If you are using a 3rd party firewall contact the manufacturer for instructions on how to add exceptions, this will allow Epson software to communicate with the printer through the firewall.

    5. Any Epson printers that can be seen on the network will be displayed. Select the one you would like to use from the list and click Next.


    6. Check that the port type is set to IP Address (Auto) and click Finish.


    7. It will return to the Add Port window, click Close.

    8. In the Ports window, locate the port you added; it should display the port name or IP address. Click into the checkbox beside it to select it, and click Apply to set the port.

  8. The printer driver should now be configured, try printing a Test Page from the General tab to test this. Click OK to close the printer Properties window.

  • If the Test Page prints, printing from Windows programs should now be normal. For help confirming if the Epson Scan software is set up for scanning over the network connection, see the Related Articles section.

  • If the Test Page fails to print, this indicates that there is either a problem with the network communication or a problem with the settings of the printer or computer. See the following Related Article for help: Wireless Networking: Troubleshooting printing, scanning and network connection problems

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Setting up your printer using Bonjour in Mac OS X

When you add the printer, it should be added via Bonjour


  1. You can check the port via System Preferences > Print & Fax.

  2. Click on the Epson printer in the list and click Delete. Then click Add.

  3. The Printer Browser window appears.

    • Mac OS 10.3.9: Click on the pull-down menu at the top and select Bonjour. The Epson printer should appear under this menu, click on the Epson printer to highlight it and click Add.

    • Mac OS 10.4.x (Tiger): Click More Printers, in the window that opens click on the pull-down menu at the top and select Bonjour. The Epson printer should appear under this menu, click on the Epson printer to highlight it, the printer name should appear under 'Print Using' and click Add.

    • Mac OS 10.5.x (Leopard) and 10.6.x (Snow Leopard): The Epson printer should appear in this list with Bonjour. Click on the Epson printer to highlight it, the printer name should appear under 'Print Using' and click Add.

    Note:

    The printer name that appears in the Printer Browser may be 'EPSONXXXXXX' (where 'XXXXXX' is the last 6 digits of the printer's MAC address).


    Make sure that you have installed the latest updates via Software Update. In Mac OS X versions 10.6 (Snow Leopard) and above. Many products are supported out of the box either with an inbox driver that is already included with the operating system (OS) or with the Epson Printer Drivers Update package which is delivered via Apple's Software Update






  4. Once the printer has been added, set the Default Paper Size to A4 and then attempt to print from Text Edit (in Applications).

    • If it prints, the Epson device is ready for use and printing from Macintosh programs should now be normal. For help confirming if the Epson Scan software is set up for scanning over the network connection, see the Related Articles section.

    • If it fails to print, then there is a problem with the network communication, or a printer or computer settings problem. See the following Related Article for help: Wireless Networking: Troubleshooting printing, scanning and network connection problems

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