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How to create a new spool folder (Windows 2000 & XP)


  • Printer is printing garbled text or characters.
  • Printer takes a long time before it starts to print.
  • Printer only prints a partial page.


When you click print within an application, the information is spooled to folder before it is sent to the printer. By default this folder is set to the Windows Temp folder.

Many other applications and hardware use this folder to store temporary files. If you are experiencing any of the following issues then the spool folder (Temp by default) may contain too many files which affects the correct processing of the document.

  • printing garbled text
  • printing partial pages or print jobs
  • it takes a long time after clicking 'Print' before the printer begins feeding paper and printing
  • the printer does not print

This article describes how to improve the print spooling process by creating a new, dedicated Epson high speed copies folder for the printer. This may also remedy partial or random character printing. We only recommend following this advice after referring to the following Related Article: Troubleshooting Printer-related Communication Issues in Windows 2000 & XP


This article does not apply to the Stylus 'S'/'SX', Office 'B'/'BX', Photo 'P' or 'PX' ranges as the driver does not allow you to change the high speed copies folder.


  1. Open My Computer from the Desktop or Start menu.

    Identify the local hard drive that Windows is installed on - this is usually Local Disk (C:). Once identified, double-click on the Local Disk to open it:

  2. Right-click in a blank area of the window, a menu will appear. Left-click on New, and then from the sub-menu click on Folder:

    When the new folder appears type in espool to rename it:

    Press the Enter / Return key to confirm the name (or click on a blank space in the window). The espool folder should now be listed:

    This folder will become the new high speed copies folder - a location where print jobs are sent prior to being sent onto the printer, therefore it is important that you do not delete or move this folder at any time.

    Notes Icon Note:

    You must have 'High Speed Copies' ticked in the Speed & Progress dialogue (in the Utility/Maintenance section of the printer driver). This speeds up printing by using your hard disk space as a cache when printing multiple copies of your document.

  3. Close all active windows to return to the desktop. Click Start then Control Panel.

    Windows 2000: Double-click on the Printers folder.

    Windows XP: The Control Panel will open in one of two ways either 'Category View' or 'Classic View'.

    • Category View: Select Printers and Other Hardware then View installed printers or fax printers.

    • Classic View: Double-click on the Printers and Faxes icon.

    • If you require assistance, see the following Related Article (a link is also available in the Related Articles section): How to open the Printers or Printers and Faxes folder in Windows

  4. Right-click on the printer icon and select Printing Preferences.

  5. Select the Maintenance or Utility tab and then select Speed and Progress.

    Notes Icon Note:

    Your printer driver window may appear different, depending on the model and driver version in use however the procedure is the same.

    • If your Epson Printing Preferences window does not have a Maintenance tab, click on the Utility tab.

  6. Under High Speed Copies Folder double-click the folder for your local hard disk (usually listed as C:\).

    This will increase the number of folders displayed. One of which should be the newly created espool folder.

    Folders on C:

  7. Double-click on the espool folder (so the icon is of an open folder) then click OK.

    Select espool folder

  8. Restart the computer.

    If the issue is still evident after a restart then there may be a communication issue, see the following Related Articles:

    Notes Icon Note:

    The computer must be restarted in order for the changes to the spool folder to take effect.

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