Find a repair centre

Support & Downloads: WorkForce DS-30

The printer is making unusual noises

RELATES TO:

  • Stylus All-In-One products
  • Stylus A4/A3+ Inkjet printers
  • Knocking noise from the print head movement
  • Rollers turning but paper does not feed
  • Low buzzing sound
  • Noisy operation
  • Ticking noise

EXPLANATION:

If you are experiencing unusual noises coming from the printer, the issue could be related to one of the following:

  • An obstruction to the print head/ink cartridge holder.
  • Problem with the paper feed mechanism.
  • Debris inside the printer.
  • Problem with the ink cartridge holder/print head return.
  • Printer is not on a level surface.
  • An electrical problem.
  • Print settings in the printer driver.

Attempt to establish where the noise is coming from e.g. paper feed rollers, ink cartridge holder carriage, power cable socket. Follow the troubleshooting advic to try and identify the cause of the noise and resolve the issue.


Low buzzing sound:

If there is a low pitched buzzing noise from the printer this could be an electrical fault. Remove the power lead from the back of the printer and contact Epson for assistance.


Banging, knocking, or clicking:

This may be related to an obstruction to the paper feed mechanism, paper feed rollers, or print head/ink cartridge holder and carriage as these are the moving parts within the unit.

  1. Power button Power off the printer and disconnect the data cable.

  2. Lift up the printer lid. For All-In-One units, lift up the scanner lid and ensure it is securely propped-up. The DX4400 and DX4450 have a latch on the right to secure it:

    Lift up the printer lid


  3. Check inside the printer at parts such as the print head or ink cartridge holder. Take care not to touch the white or grey band that is attached to print head/ink cartridge holder.

    Check inside the printer


  4. Check for any foreign objects such as trapped paper, small pieces of paper, pins, staples, paper clips, packaging, that may be obstructing the print head/ink cartridge holder.

  5. Remove any foreign objects found by hand; take care when removing any trapped objects. Do not forcibly remove trapped objects such as a sheet of paper. If you are unable to remove an object with ease, contact Epson for advice.

    Remove any foreign objects


  6. Check the ink cartridges are seated correctly. The print head/ink cartridge holder should be in the home position on the far right, as in the illustration below.

    Example of an All-In-One with the print head in the normal stationary position

    ink cartridge holder


    Note:

    For printers which have an ink cartridge compartment that is not positioned on top of the print head (for example, Stylus Photo RX700, PX700W, PX710W, PX800FW, PX810FW where the cartridges are loaded in a separate compartment) you will still need to check that the print head is positioned correctly in the home position on the right.


  7. Check that all protective materials have been removed from the printer or All-In-One. This one of the first steps detailed in the Setup Guide provided with your product. All protective tape (such as blue tape attached to the printer and printer parts) should be removed including, if provided with your printer, the protective plastic block material that secures the print head.

    Note:

    For printers that came with a plastic block, ensure this has been removed from its original position and is placed in its storage position.


  8. If the ink cartridge holder is in the ink cartridge replacement position on the right, one or more ink cartridges may not be seated correctly.



    1. If the ink cartridge compartment has a cover, lift up the cartridge cover. Make sure the cartridges are inserted in the correct order as detailed in on the guide above the carriage. If a colour guide is not present, refer to the User Guide.

      Lift up the cartridge clip


      Caution Icon Caution:

      Do not move the ink cartridge holder by hand as this may damage the printer.


      If the ink cartridge holder is stuck on the far left or centre of the printer, press the ink change button to move it to the ink change position on the right.


      Depending on your product, you will need to press the following button:


      Maintenance button Maintenance button,
      Ink button Ink button,
      Ink change button Ink change button,
      Stop button Stop button,
      OK button,
      Start button Start button,
      Colour Copy button Colour Copy button.


    2. Reseat each cartridge in turn, push down firmly on the top of the cartridge until you hear a click.


    3. If the ink cartridge compartment has a cover, make sure that you close this fully so it clips into place.


    4. Close the printer cover.

    5. Press the appropriate button to return the ink cartridge holder to the correct position.

      Depending on your product, you will need to press the following button:


      Maintenance button Maintenance button,
      Ink button Ink button,
      Ink change button Ink change button,
      Stop button Stop button,
      OK button,
      Start button Start button,
      Colour Copy button Colour Copy button.


      Back to Top


  9. Check that the paper feed path is clear of trapped paper and foreign objects.
    1. Check the paper feed mechanism at the back of the printer where the paper is fed from.


      paper feed mechanism


      Note:
      • For printers which have more than one paper feed path (for example, Stylus Photo RX700), make sure that you check both paper paths. For the RX700, only A4 plain paper can be loaded into the front tray. When loading paper other than A4 plain paper, load into the back tray.

      • For printers with a paper cassette (e.g. Stylus Photo PX700W, PX710W, PX800FW, PX810FW), you will need to open the scanner cover and check inside the printer, then remove and check the cover at the back (inside the printer). Carefully remove any of the jammed paper you may find inside, including any torn pieces. Reattach the cover and close the scanner unit. Then remove the paper cassette, carefully remove any jammed paper and reload the paper and align the edges of the paper. Keep the cassette flat as you insert it back into the printer. See your printer's User's Guide for further instructions and illustrations.

      • For printers with an auto duplexer, see your printer's User's Guide for instructions on checking for and removing any jammed paper or obstructions.


    2. Make sure that there is no sign of objects or paper still inside the printer. For paper feed issues see the following Related Article: Stylus Inkjets - Troubleshooting Paper Feed Problems

    3. If there are no obvious indication that an object has become trapped inside the printer, close the lid.

    4. Power on the printer. Wait for the printer to finish its initialisation. If the printer does not make an unusual noise and does not display a red or amber error light or an error message displayed on the LCD panel, attempt to print again.

If the printer still fails to print with the same error and/or makes an abnormal noise, then the printer may require a service. Contact Epson for support.

Back to Top

Did you find this article helpful

Thanks for leaving feedback