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If a paper jam error appears on the screen see the steps below for advice.
For the best results, follow these guidelines:
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If paper has jammed inside the printer, follow the steps here to clear the jam.
If paper has jammed in the rear paper feed slot, carefully remove the paper.
If paper has jammed in the cassette, follow the steps here to clear the jam.
If paper has jammed in the duplexer, follow the steps here to clear the jam.
If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam.
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Make sure you open the ADF cover before removing any jammed paper. Otherwise the product may be damaged. |
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Make sure you do not load the ADF beyond its capacity for your paper size. Also make sure the originals you load are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder. |
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