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How to check Epson Status Monitor in Windows

  • Status Monitor
  • Operating System:
    • Windows 10
    • Windows 8 / 8.1
    • Windows 7
    • Windows Vista
    • Windows XP
    • Windows 2000

The EPSON Status Monitor utility is used to check the status of your printer, and how much ink remains in the cartridges. This article explains how to access and use it on a PC running one of the listed versions of Windows.

Accessing Status Monitor from the printer driver

You can access Status Monitor from the printer driver via the Start menu. Follow steps below to access Status Monitor via the printers folder.

Open the Devices and Printers / Printers / Printers and Faxes folder

Windows 2000 and XP

  1. Click Start then Control Panel or Settings then Control Panel.
  2. This will open up the Control Panel. The Control Panel has two different formats - Category and Classic. Both of these have different icons to click on:

    Category View

    Click onto Printers and other Hardware which is found near the top.
    Category View

    Then click onto Printers and Faxes.
    Printers and Faxes

    Classic View

    Click onto Printers and Faxes (which is found next to Power Options):
    Classic View

    This will open the Printers and Faxes window.

Windows 7 and Vista

  1. Windows 7: Click on the   Start orb and then click on Devices and Printers. Proceed to step 3.
  2. Windows Vista: Click on the   Start orb and then click on Control Panel. Control Panel opens; the Control Panel has two different formats – Category and Classic. Both of these have different icons to click on.
    • Category View - Click onto Printers, which is found beneath Hardware and Sound:

      Category View Vista

    • Classic View - Click onto Printers (which is found next to Power Options):

      Classic View Vista


    • The Printers window opens.
  3. If an icon for your Epson printer is not listed here then the printer has not been installed correctly. You will need to install the printer driver in order to use the printer on a computer. See How to install a printer on Windows 7 and Vista for further assistance.

Windows 8 and 8.1

  1. Move the mouse cursor to the bottom or top-right of the screen and click the Search icon (highlighted below) from the menu that appears.

  2. Type Control panel in the Search bar and press Enter.

  3. In Control Panel double-click Devices and Printers (Small/Large icon view) or click View devices and printers (Category view).

    Note:

    If an icon for your Epson printer is not present, the driver is not installed. Install the driver according to the method recommended in article Epson and Windows 8.

    Note:

    If there is more than one icon for your Epson printer, such as Epson Stylus xxx Series and Epson Stylus xxx Series (Copy 1), we recommend viewing article Multiple copies of the Driver are listed in the Printers folder.

Windows 10

  1. At the bottom left of the screen and right click or tap and hold the Start Button (highlighted below) then select  Control Panel.

  2. Click or tap to view the Control Panel in Category view.

  3. Click or tap View devices and printers.

Click here for further instructions.

Access Status Monitor

Windows 2000 and XP

  1. Under the name of the printer in the printers folder it should display ' 0' documents and ' Ready'. If a different status is displayed or documents are waiting to print, then see one of the following articles:

    Otherwise, right-click on the icon of the printer and click onto  Printing Preferences.

    Printing Preferences

  2. Click on the Maintenance (or Utility) tab at the top of Printing Preferences.

    Maintenance Tab

  3. To open Status Monitor click on the Status Monitor 3 icon.

    Status Monitor Icon

  4. If there are no errors then the Status Monitor should display the current status of the printer and how much ink is remaining:

    Status Monitor

Windows 8 / 8.1, Windows 7 and Vista

  1. Under the name of the printer in the printers folder it should display ' 0' documents and ' Ready'. If a different status is displayed or documents are waiting to print, then see one of the following articles:

    Otherwise, right-click on the icon of the printer and then left-click onto  Printing Preferences.

    Printing Preferences Vista

  2. Click on the  Maintenance (or Utility) tab at the top of Printing Preferences:

    Maintenance Tab


  3. To open Status Monitor click the Status Monitor 3 icon:

    Status Monitor

  4. If there are no errors then the Status Monitor should display the current status of the printer and how much ink is remaining:

    Status Monitor

Windows 10

  1. The printer icon should display no errors. If an error is displayed or documents are waiting to print, then see one of the following articles:

    Otherwise, right-click on the icon of the printer and then left-click onto Printing Preferences.

    Printing Preferences 10

  2. Click on the Maintenance (or Utility) tab at the top of Printing Preferences:

    Maintenance Tab

  3. To open Status Monitor click the Status Monitor 3 icon:

    Status Monitor


  4. If there are no errors then the Status Monitor should display the current status of the printer and how much ink is remaining:

    Status Monitor

The Status Monitor window

The Status Monitor window displays the current Ink Levels and printer status. It also shows the status of the print, your ink levels and any appropriate error information (e.g. a paper jam).

Notes Icon Note:

If any of the ink cartridges installed in the printer is broken, incompatible with the printer model, or improperly installed, EPSON Status Monitor 3 will not display an accurate calculation of the ink cartridge status. Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3.

If Status Monitor indicates any other type of error, we recommend viewing the next section for help:


Error messages

See below for an explanation of the error messages that may appear in the Status Monitor window:

"Printer busy"

Printer Busy means that the printer is performing a task, such as head cleaning. When the task is complete, the message will clear automatically.

Printer Busy

"Ink low"

This message warns that one or more of the cartridges are running  Low on ink. Until a cartridge runs out (see "Ink Out" below), you can continue to print.

Ink Low

  • We recommend obtaining replacement cartridges for the colours indicated as being low.

"Ink Out" or "Replace Cartridge"

One or more of the ink cartridges are Empty. You will not be able to print until the empty cartridge has been replaced. This still applies even if you want to print in black only, or colour only.  All of the cartridges must have some ink in order to be able to print.

Ink Out

"Paper out or not loaded correctly"

The paper has run out or a Paper Jam has occurred. Load more paper or, if there is still paper left, find and clear the paper jam.  See Stylus Inkjets - Troubleshooting Paper Feed Problems for further assistance.

Paper Out or Not Loaded Correctly

"Printer is not ready to print"

The printer is powered off, busy (see " Printer busy" above) or an error may have occurred. This can also indicate a communication problem. Check that the printer has no red error lights and the green (or Power)  light is solid (not flashing).

Printer Not ready to Print


If there are no error lights, see one of the following articles for further assistance:


If there are any error lights, refer to your user guide (available from the Epson website), or search the Knowledge Base/FAQ section for a solution.

"Searching..."

The PC is trying to communicate with the printer.  Until it does, the ink levels cannot be shown.

See Troubleshooting Printer-related Communication Issues in Windows 2000 & XP or Troubleshooting Printer-related Communication Issues in Windows Vista for further assistance.


Searching

"General Error", "Unknown Error" or "Service Required"

There is a problem with the printer hardware, and it may require a service. Red lights (solid or flashing) may also be illuminated on the printer.

Confirm the exact error message, error code or sequence of error lights and then:

  • Search the Knowledge Base/FAQ section for a solution, or:

  • See your user guide (available from the Epson website).

Notes Icon Note:
  • If the error message states "Parts inside your printer are near the end of their service life" you can continue to print.

  • If the error message states "Parts inside your printer have reached the end of their service life", you will be unable to print and the printer will require a service. See the following article for more information: Error message "Parts inside the printer have reached the end of their service life"

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