Applies To

• Software/Service: ReadyPrint Flex and ReadyPrint EcoTank (where available in your country).
• Related Articles: FAQ KA-01480 (keeping firmware up to date — one of the requirements below); FAQ KA-01308 (ReadyPrint error codes, if the service isn't working despite meeting these requirements).

Description

This article covers the criteria that must be met for the ReadyPrint service to work correctly.

Solution

For ReadyPrint to work correctly, all of the following must be true:

• The printer's firmware is up to date — see FAQ KA-01480 for instructions.
• The printer is connected to the internet and free of errors.
• For a ReadyPrint EcoTank plan, the printer must be the "U" variant — the product name will end in "U".
• Your printer's serial number is entered correctly in the ReadyPrint user portal.

If any of these aren't met, the service won't work correctly, and you'll need to take the necessary steps to correct it. Your local Epson country support can help troubleshoot this.