The CoverPlus pack includes 1 Print-head kit for the first self repair additional head kits can be purchased at a discount while the contract is active. EPSON Cloud Solution registration mandatory - For non Print-head replacement calls the target is for an engineer to be onsite to repair your Epson within 1 day of call being received. The Pack also includes training for 1 key user for the print head replacement and maintenance of your EPSON product.