Epson Packaging Guidelines

As parcels are handled several times during the delivery process all items carried need to be packed to a high standard to ensure that they arrive in pristine condition.

View our useful guide on the best way to package your parcel for shipment.

Note:

This is generic guidance, your product may have special packaging and transportation requirements. Please refer to the User Guide for further information, the User Guide can be found at the product support pages

General

  • Always use a strong, rigid carton
  • Ensure box is free of any pre-existing address labels.
  • Use a carton made of high quality corrugated cardboard preferably double walled to ensure strength, durability and protection
  • Avoid using a carton more than once as it's strength and therefore the protection it offers is reduced the more times it is handled
  • Choose the correct size of carton to match the contents - under-filled boxes are likely to collapse, and over-filled to burst open
  • If the carton is under-filled, use padding materials such as polystyrene chips and shredded paper to fill it out
  • Wrap all items separately within the carton with protective cushioning such as bubble wrap
  • If possible ensure no items are touching the walls of the carton
  • Seal the carton with strong tape designed for shipping - everyday sticky sellotape is not sufficient
  • Ensure all of the carton is sealed securely, with the flaps taped down along the middle and on both ends over the corners
  • When putting the carton together, use strong staples or tape to ensure the base is secure and will not come open in transit
  • 'Fragile' and 'Handle with Care' labels are no substitute for good packaging - they are for information only
  • If you can hear or feel the contents of the carton moving inside, then they are not packed properly

Packing Recommendations

To reduce the risk of shock damage and movement inside the package, we recommend you use a combination of one of the following types of packing material:

  • Loosefill packing, e.g., polystyrene chips
  • Expanded polystyrene foam
  • Polystyrene sheets or blocks
  • Bubble wrap
  • Foam rubber
  • Screwed-up newspaper or any other similar item

The sender is responsible for the provision of adequate packaging, Epson will not be held liable for transit damage caused due to the use of inadequate packaging. Products received damaged due to inadequate packaging will be returned to the originating address unrepaired.