How to Remove Jammed Paper

Symptom

• The printer displays a paper light error.
• The printer displays a Paper Jam or Remove jammed paper message
• Paper is partially fed or not visible inside the printer.

Cause

• Obstruction in the paper feed path (torn paper or other foreign matter).
• The paper is damaged (wrinkled or damp).
• The paper is loaded incorrectly.
• Unsupported media is used.
• The weight of the paper is not supported.
• Too many sheets of paper have been loaded

Solution

Follow the steps below to safely remove jammed paper:

Warning:

Before you start, please note the below points: Turning the printer off and disconnecting the power cable helps to prevent injury and resets/clears the error from the printer memory. The printer will not operate until the obstruction has been removed and the error cleared. Remove the jammed paper gently. Pulling with excessive force may damage internal components. When clearing a paper jam, keep the printer in its normal operating position. Do not tilt it, stand it upright, or turn it upside down, as this may cause ink to leak.

1. Turn off the printer
   Turn off the printer and disconnect the power cable from the Epson device before removing any paper jam or foreign matter.
2. Check the paper being used
   Check that the media that you're using is not damaged or damp, and that it is a supported media type for your product, Refer to the user guide for supported media types.
3. Check the paper feed
   Carefully remove any jammed paper by pulling it out in the direction of the paper path.
   

   Expression XP Series

   
   

   EcoTank / L Series

   
   
4. Check the rear paper feed (If applicable to your printer)
   • Remove the rear cover

     Expression XP Series

     
     

     EcoTank / L Series

     
     
   • Remove jammed paper from the rear cover
     
   • Carefully remove any jammed paper by pulling it out in the direction of the paper path.

     Expression XP Series

     
     

     EcoTank / L Series

     
     
5. Open the scanner unit to check inside the printer
   • Ensure the document cover is closed
   • Lift the scanner unit fully until it clicks, on some models you may need to raise the control panel to lift the scanner.

     Expression XP Series

     
     

     EcoTank / L Series

     
     
   • Carefully remove any paper inside the printer

     Expression XP Series

     
     

     EcoTank / L Series

     
     

   Warning:
   Do not touch the flat white cable or translucent film inside the printer

   
   
6. Check for torn pieces
   Make sure no small pieces of paper remain in the printer, as these can cause repeat jams.
7. Close all covers securely
   Fully close the scanner unit and reattach any covers you removed.
   For safety, the scanner unit is closed in two steps.

   Expression XP Series

   
   

   EcoTank / L Series

   
   
8. Check the Automatic Document Feeder (ADF) (If applicable to your printer)
   • Carefully remove any documents that are not jammed.
   • Lift the ADF cover gently until it opens fully.
     
   • Check inside for any jammed paper.
     
   • Open the document cover.
     
   • Slowly pull the paper in the direction of the paper path.
     
     Do not pull paper backwards or use force, as this can damage the feeder.
   • Use both hands and remove the paper evenly to avoid tearing it.
   • If the paper tears, make sure all pieces are removed from inside the ADF.
   • Close the ADF cover firmly.
     

     
   • Reload your documents:
     • Align pages neatly
     • Adjust the paper guides so they sit is pushed up against the edge of the paper
     • Do not overfill the ADF

     Note:
     If the paper jams again Use original documents that are: Clean and dry Free from staples, clips, folds, or tears Fan the pages before loading to reduce sticking. Load fewer sheets at a time, especially for thin paper.

     
     

Videos for reference

Refer to the video links below for guidance. The process can vary slightly between models.

Prevention

To reduce the chance of future paper jams:

• Load paper neatly and align it with the paper guides
• Do not exceed the paper tray capacity
• Use media that is supported for your product, Refer to the user guide for supported media types.
• Avoid using curled, torn, or damp paper
• Store paper in a dry, flat environment
• Remove all paper fragments after clearing a jam