How to check Status Monitor in Windows 8, Windows 7, Vista, XP and 2000

RELATES TO:


  • Status Monitor
  • Windows 8, Windows 7 and Vista
  • Windows 2000 and XP


EXPLANATION:



The EPSON Status Monitor utility is used to check the status of your printer, and how much ink remains in the cartridges.  This article explains how to access and use it on a PC running one of the listed versions of Windows.

  • For more information on the messages that Status Monitor displays, search the Knowledge Base or see your user guide, available from the Epson website.


SOLUTION:



Opening Printers and Faxes (Windows 7, Vista, XP and 2000 only)

You can open Status Monitor from the shortcut icon on the taskbar. Double-click on the printer icon on the taskbar.


The Status Monitor window will open and after a few moments it displays the current Ink Levels and printer status.


To access the printer utilities, right-click the printer icon on the taskbar then select Printer Settings.

Notes Icon Note:

If you do not have a shortcut icon, you can add one to the Windows taskbar. To add a shortcut icon, access the printer driver from the Start menu as described in the instructions below.

  • Click the Maintenance tab and then click on the Speed & Progress button.
  • Click on the Monitoring Preferences button.
  • In the Select Shortcut Icon section, select the Shortcut Icon check box and ensure it is ticked.


Accessing Status Monitor from the printer driver

You can access Status Monitor from the printer driver via the Start menu. Follow steps 1 and 2 to access Status Monitor via the printers folder.

  1. Open Devices and Printers / Printers / Printers and Faxes folder
    1. Windows 2000 and XP:



      1. Click Start then Control Panel or Settings then Control Panel.

      2. This will open up the Control Panel. The Control Panel has two different formats - Category and Classic. Both of these have different icons to click on:

        • Category View - Click onto Printers and other Hardware which is found near the top.

          Category View


        • Then click onto Printers and Faxes.

          Printers and Faxes


        • Classic View - Click onto Printers and Faxes (which is found next to Power Options):

          Classic View


      3. This will open the Printers and Faxes window.

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    2. Windows 7 and Vista:



      1. Windows 7: Click on the  Start orb and then click on Devices and Printers. Proceed to step 3.


      2. Windows Vista: Click on the  Start orb and then click on Control Panel. Control Panel opens; the Control Panel has two different formats – Category and Classic. Both of these have different icons to click on.
        • Category View - Click onto Printers, which is found beneath Hardware and Sound:

          Category View Vista


        • Classic View - Click onto Printers (which is found next to Power Options):

          Classic View Vista


        • The Printers window opens.

      3. If an icon for your Epson printer is not listed here then the printer has not been installed correctly. You will need to install the printer driver in order to use the printer on a computer. See How to install a printer on Windows 7 and Vista for further assistance.

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    3. Windows 8:



      1. Move the mouse cursor to the bottom or top-right of the screen and click the Search icon (highlighted below) from the menu that appears.


      2. Type Control panel in the Search bar and press Enter.


      3. In Control Panel double-click Devices and Printers (Small/Large icon view) or click View devices and printers (Category view).


        Note:

        If an icon for your Epson printer is not present, the driver is not installed. Install the driver according to the method recommended in article Epson and Windows 8.


        Note:

        If there is more than one icon for your Epson printer, such as Epson Stylus xxx Series and Epson Stylus xxx Series (Copy 1), we recommend viewing article Multiple copies of the Driver are listed in the Printers folder.


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  2. Access Status Monitor

    1. Windows 2000 and XP:



      1. Under the name of the printer in the printers folder it should display '0' documents and 'Ready'. If a different status is displayed or documents are waiting to print, then see one of the following articles:


        Otherwise, right-click on the icon of the printer and click onto Printing Preferences.

        Printing Preferences


      2. Click on the Maintenance (or Utility) tab at the top of Printing Preferences.

        Maintenance Tab


      3. To open Status Monitor click on the Status Monitor 3 icon.

        Status Monitor Icon


      4. If there are no errors then the Status Monitor should display the current status of the printer and how much ink is remaining:

        Status Monitor


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    2. Windows 8, Windows 7 and Vista:



      1. Under the name of the printer in the printers folder it should display '0' documents and 'Ready'. If a different status is displayed or documents are waiting to print, then see one of the following articles:


        Otherwise, right-click on the icon of the printer and then left-click onto Printing Preferences.

        Printing Preferences Vista


      2. Click on the Maintenance (or Utility) tab at the top of Printing Preferences:

        Maintenance Tab


      3. To open Status Monitor click the Status Monitor 3 icon:

        Status Monitor


      4. If there are no errors then the Status Monitor should display the current status of the printer and how much ink is remaining:

        Status Monitor


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    The Status Monitor window


    The Status Monitor window displays the current Ink Levels and printer status. It also shows the status of the print, your ink levels and any appropriate error information (e.g. a paper jam).


    Notes Icon Note:

    If any of the ink cartridges installed in the printer is broken, incompatible with the printer model, or improperly installed, EPSON Status Monitor 3 will not display an accurate calculation of the ink cartridge status. Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3.

    If Status Monitor indicates any other type of error, we recommend viewing the next section for help:

    Error messages


    Error messages


    See below for an explanation of the error messages that may appear in the Status Monitor window:

    1. "Printer busy":



      Printer Busy means that the printer is performing a task, such as head cleaning. When the task is complete, the message will clear automatically.

      Printer Busy


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    2. "Ink low":



      This message warns that one or more of the cartridges are running Low on ink. Until a cartridge runs out (see "Ink Out" below), you can continue to print.

      Ink Low


      • We recommend obtaining replacement cartridges for the colours indicated as being low.

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    3. "Ink Out" or "Replace Cartridge":



      One or more of the ink cartridges are Empty. You will not be able to print until the empty cartridge has been replaced. This still applies even if you want to print in black only, or colour only.  All of the cartridges must have some ink in order to be able to print.

      Ink Out


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    4. "Paper out or not loaded correctly":



      The paper has run out or a Paper Jam has occurred. Load more paper or, if there is still paper left, find and clear the paper jam.  See Stylus Inkjets - Troubleshooting Paper Feed Problems for further assistance.

      Paper Out or Not Loaded Correctly


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    5. "Printer is not ready to print"



      The printer is powered off, busy (see "Printer busy" above) or an error may have occurred. This can also indicate a communication problem. Check that the printer has no red error lights and the green (or Power) light is solid (not flashing).

      Printer Not ready to Print


      If there are no error lights, see one of the following articles for further assistance:


      If there are any error lights, refer to your user guide (available from the Epson website), or search the Knowledge Base/FAQ section for a solution.


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    6. "Searching...":



      The PC is trying to communicate with the printer.  Until it does, the ink levels cannot be shown.

      See Troubleshooting Printer-related Communication Issues in Windows 2000 & XP or Troubleshooting Printer-related Communication Issues in Windows Vista for further assistance.


      Searching


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    7. "General Error", "Unknown Error" or "Service Required":



      There is a problem with the printer hardware, and it may require a service. Red lights (solid or flashing) may also be illuminated on the printer.

      Confirm the exact error message, error code or sequence of error lights and then:

      • Search the Knowledge Base/FAQ section for a solution, or:

      • See your user guide (available from the Epson website).

      Notes Icon Note:
      • If the error message states "Parts inside your printer are near the end of their service life" you can continue to print.

      • If the error message states "Parts inside your printer have reached the end of their service life", you will be unable to print and the printer will require a service. See the following article for more information: Error message "Parts inside the printer have reached the end of their service life"


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