My product is stuck in Recovery Mode. What can I do?

RELATES TO:


  • Consumer range inkjet printers and all-in-ones
  • Windows and Mac operating systems
  • Recovery Mode error message when updating firmware

TABLE OF CONTENTS:

Explanation

Solution

EXPLANATION:


You have attempted to update your Epson product using the Epson Driver Update and Download Navigator software but have found that the product is stuck in Recovery Mode. This message is displayed on the product's LCD screen and you will be unable to perform any actions until this issue is resolved.

This error can occur if the firmware update procedure is interrupted, e.g. accidental powering off the product, cables being removed or the installation being cancelled.

SOLUTION:


The first method of resolving this problem is to wait for a few moments and a pop-up should appear on the computer screen, clicking on the link indicated below will direct you to a tool that will correct this issue.



In the event that the pop-up mentioned above does not automatically appear or has been accidentally cancelled, the Firmware Recovery Tool can be accessed manually. Follow the instructions below:

  1. Go to the Epson Support website and select your product using the drop-down lists presented.

  2. Click Drivers & Software.


  3. Firmware Recovery Tool will be listed, click direct download.


  4. Read the license agreement and tick the I have read and accept these license terms box and click proceed to download if you would like to continue.


  5. Once the download is complete, run the file as normal for your operating system and follow the on-screen instructions to complete the firmware update.

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