How to download drivers and software from the Epson website

RELATES TO:

  • Downloading drivers and other software

EXPLANATION:

Many printer drivers, utilities and applications are available to download free of charge from the support pages of the Epson UK website. This article explains how to navigate the Epson website to locate and download them for your product. If your product is not listed on the UK website please refer to the Europe website.

Note:

The examples and images in this article depict Windows 7 with Internet Explorer 10 as the Internet browser.

  • Some of the options available to you will vary if you use a different operating system (e.g. Mac OS X), or a different browser like Firefox or Safari.

  • File names will vary, as they are different for each product model. File types may also vary for different products and operating systems.


  • If you are intending to install an Epson product, start with the product powered off and disconnected from your computer.

Downloading from the Epson UK website:

  1. Open the Epson UK support homepage by clicking on the following link: http://www.epson.co.uk/support.  Alternatively, go to www.epson.co.uk and click on SUPPORT.


  2. Under Find support for any product, enter the name of your Epson product.  You can enter this in full or just use the unique part of the model name, e.g. SX415.

    Example: Epson Stylus SX415


    As you type, the webpage will suggest one or more product matches. Click on the correct product from the list of alternatives.

    Note:
    • If your product doesn't appear when you type it in, check that you haven't mis-typed it and try again - check the Epson name on your product.

    • If it still doesn't appear, it may be that your particular product is not listed on the website at this time. Instead, you can check if a driver is available on our European website. See Downloading from the Epson Europe website for information.


  3. The Drivers & Support page will open. The webpage will automatically recognise your operating system, e.g. Windows 7 64-bit:

    Example: the Epson Stylus SX415 and Windows 7 64-bit.


    If the operating system shown is not correct, or you wish to find or download software for a different operating system, click on the drop-down menu and select the one you require.


    If you're not sure exactly which version you have, see one of the following Related Articles for help or refer to your computer's documentation:


    Note:

    If the Drivers & Software option is not listed, then there is no software available to download for the product and operating system combination you have selected.

    Note the following points:

    1. Ensure that you have selected the correct options. You can select a different operating system from the menu or go back to the Support homepage to select a different product.

    2. Check how your product is supported. For example, there may be an inbox (bundled) driver available for your product and a download is therefore not provided, or for some older products the recommendation may be to use a compatible driver for a previous operating system instead (e.g. Windows Vista in place of Windows 7). To check this see the relevant Related Article below:

    For some products, an alternative driver may be available on our European website. See Downloading from the Epson Europe website for information.


    The available options may include some or all of the following:

    • Drivers
    • We recommend that you download and install everything under this heading, but the following are required as a minimum to use your product with a computer:

      Printers: you will need to download and install the Driver.

      Scanners: you will need to download and install Epson Scan.

      All-In-Ones: you will need to download both Epson Scan and the Driver. It is important to ensure that you install Epson Scan first.

    • Creativity Software, Other Software, ICC Profiles
    • These contain optional utilities and supporting files to help you get the most out of your product, but are generally not required to use it. For more information refer to your product's documentation.

    • Network Utilities
    • If you intend to use your product on a network, we recommend downloading and installing all listed network utilities. Otherwise, your product may lack important functionality when networked.

    Under Online Support & Manuals you can also access product guides (Downloadable Manuals), view Frequently Asked Questions and search for further help.


  4. To proceed, click on the Download button corresponding to the file you want to download:


    If you are using an All-In-One, download Epson Scan, then return to download the Driver:


  5. If prompted to Run, Save or Cancel, click Save.

    • With later operating systems / web browsers you may get the below bar instead of the above, click the arrow next to Save and then click Save as.


    Note:

    This screen applies to Internet Explorer only. If you are using another browser, select the option to save the file to the desktop, if available. In some browsers, your download may automatically be directed to a pre-selected folder.


  6. You can now choose where you want to save the file. You can also rename it if you wish. Make sure that you save the file in a location where you'll be able to find it easily - we recommend choosing your desktop. If you're going to download multiple items, to avoid confusion later we recommend renaming each file, for example to epson_scan and epson_printer_driver.


    Click Save and the file will start to download.


  7. Once the download is complete, the software can be installed. If you do not need to download further files and wish to install it immediately, you can click Run. Otherwise, Close the download window.


    To install your software after closing the download window, browse to the location where you downloaded the file, e.g. your desktop. Double-click on the file to begin the installation.


  8. Follow the on-screen instructions to install your software. For further help, refer to the Related Articles section of this page and your product's documentation.

    Note:

    All Epson software is checked for viruses and potential errors. As such any files downloaded from the Epson site should be regarded as coming from a trusted source.

    If you receive a warning advising that the publisher could not be verified, confirm that the name of the file in the warning is the Epson file you downloaded, then continue with the installation.


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Downloading from the Epson Europe website:

If your product is not listed on the UK website, please visit our European support website. Click here to open the Epson Europe Support portal, or open your Internet browser and type the following URL into the address box: http://esupport.epson-europe.com/en-EU

  1. Select your country from the drop-down menu.

    EPSON Europe Support


    Notes Icon Note:

    Do not type the Epson web addresses into a search box.  Doing so will search the Internet for sites relating to Epson instead of taking you to the homepage referred to in the following pages.


  2. You will now be presented with three different drop down boxes: select a product range, select a product and select an OS (or operating system, in this case meaning your version of Windows). Make the appropriate selections for your product, and then click Confirm Selection.

    In this example, the Product Range is All-In-One Products, the Product is the DX6000 and the OS is Windows XP.

    Support


  3. The next page is specific to your product, as shown below. Note that manuals and additional software are also available from this location. Click Drivers & Software:

    Drivers & Software


  4. The next page lists the drivers and software available to download for the product and OS you selected. Software is optional, whereas drivers are required to use your product with a computer.

    • To use a printer, you will need the Driver.
    • To use a scanner, you will need Epson Scan.
    • For All-In-One products, as printer and scanner drivers are two separate files, you will require both to use the scanning and printing features of your All-In-One product with a computer. Epson Scan must be downloaded and installed first to avoid any scanner communication issues.

    If a driver is not listed, this may mean there isn't an Epson driver for the product. This may be attributed to any number of the reasons listed below:

    • If you are using Windows XP and no driver is listed, you may find that a Windows 2000 driver is available. This will work on a Windows XP system.

    • The product may not be compatible with the OS or the OS has an inbox driver.
    • If the last two digits of the printer's model name are either '05' or '50' (e.g. DX4450, RX425, R245) then try looking in the '00' ending equivalent such as the DX4400 or R240 as the drivers may be located there. These drivers are the same files required for the equivalent model.

      Notes Icon Note:

      This applies to consumer Inkjet printers and All-In-One products only. This is not true for products such as scanners, laser printers, or large format printers.

  5. Click on Direct Download.

    Direct Download Driver


  6. You will then be asked if you want to Run, Save or Cancel, click on Save.

    Direct Download Driver


    Notes Icon Note:

    This screen applies to Internet Explorer only. If you are using another browser, select the option to save the file to the desktop if you see it. Make sure the file starts to download automatically in the download manager.


  7. You will now be asked where you want to save and name the file. Make sure the file is saved in a known location, the desktop is recommended for easy retrieval. It is also best to rename the file if multiple items are being downloaded to avoid confusion later. Click Save and the file will start to download.

    Direct Download Driver


  8. When the download is complete you are ready to install the driver. Close the download window.

    Internet Explorer is used in the example below. Click Close if you see this window.

    Direct Download Driver


  9. If you receive a file open warning advising that the publisher could not be verified, verify that it is the Epson file then continue with the installation.

    Notes Icon Note:

    All Epson software is checked for viruses and potential errors. As such any files downloaded from the Epson site should be regarded as coming from a trusted source. Therefore Epson recommend that you continue with the installation.


  10. For instructions on installing a driver, see one of these articles:

    Windows


    Mac OS X

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