Epson - Terms of Sales.

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Terms of Sales

January 2011

• Placing an order
• Prices and discounts
• Delivery
• Warranties and refunds
• Dealing with complaints

Placing an order

When you place an on-line order for the products you have put in your "shopping basket" you are offering to buy them at the price and on the terms in this website. We will send you an e-mail to say we agree to sell them and to confirm that we are able to use the delivery method you asked for. If we do not accept your order for any reason (see below), we will tell you immediately on-line. We will not accept orders:

if you have asked us to deliver the goods to an address outside the United Kingdom (England, Scotland, Wales and Northern Ireland), the Isle of Man and the Channel Islands
with a total price of more than 2000
if we do not have stock available to send to you at the time shown in this website (if stock is not available, you will not be able to put it in your shopping basket); or
if you cannot, or are not willing to, pay by one of the types of payment card listed in this website or if your card issuer will not confirm the payment.

We have the right to choose not to accept any order.

You can only order using this website at the prices and on the terms in it.

If you consider these terms or prices unreasonable or want to negotiate an alternative, you should buy Epson products through one of our other resellers.

Prices and discounts

All prices in this website include UK VAT at 20%. The total VAT you have to pay will be shown on our invoice, which we will send to you with the goods. Customers ordering from Guernsey or Jersey are exempted from VAT and will be charged and invoiced ex. VAT prices.

Prices are calculated to multiple decimal places to ensure accuracy when applying quantities, taxes and/or discounts. These calculations must then be “trimmed” to display a meaningful price. Occasionally, this trimming results in a small discrepancy between the standard list price of an individual item and the unit price charged for multiple items. This discrepancy is usually a single pence and is a result of a rounding error as prices are truncated.

Please note that the price listed as the total of your order is always the value that you’ll be charged. If you have further queries about the prices listed please contact us and we will be happy to assist.

We intend all prices shown in this website to be the Recommended Retail Price (RRP) for the products, as shown in our latest monthly price list. If we have made any mistake in the price of goods you have ordered, you or we may cancel your order at any time before we send the goods to you. You may re-order the products at their correct RRP.

The price shown includes free delivery by first-class post. However, if you choose another kind of delivery, or if the total weight of your order is more than one kilogram, you will have to pay extra carriage charges. The price for carriage will vary according to whether you want the products delivered:

to an address on the UK mainland or an address in Northern Ireland, Scottish Highlands and Islands, Isle of Man or Channel Islands;
by standard next-day service or before 10am; or
on a working day or on a Saturday.

Delivery

If we accept your order:

before 1pm on a working day, we will dispatch the goods that day;
after 1pm, we will dispatch the goods on the next working day; or
on a day which is not a working day, we will dispatch the goods on the next working day.

The only exception to this is if we cannot do so because of circumstances outside our control.

The goods will be delivered to you by post or by courier parcel service. Dispatch means when we deliver the goods to the Royal Mail or the parcel carrier. Goods should normally be delivered to addresses on the UK mainland by first-class post within four working days. Delivery to Northern Ireland or UK islands may take longer.

Our arrangements with the courier for next day delivery are that they will deliver the goods to delivery addresses on the UK mainland on the next working day after they are dispatched, or before 10am if this is what you have asked and paid for.

The courier or the Royal Mail will not deliver the goods unless someone at the delivery address signs to confirm that the goods have been delivered.

If goods sent by first-class post do not arrive within 7 working days, please contact us at:

Epson Store
Syncreon Building
Logix Park
Watling Street
Hinckley
Leicestershire
LE10 3HZ

Telephone: 0871 222 6738. Calls cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary.

If you ordered your goods to be delivered by courier and the goods have not arrived by the expected time, please call us:

after 10am for goods which should have been delivered by 10am;
on the day after the day they should have delivered if you asked for standard next day delivery; or
on Monday for goods which should have been delivered on a Saturday.

If there was no one available at the delivery address to receive the goods, please contact the courier or Royal Mail at the number shown on their "unable to deliver" card.

For all delivery methods, please inform us within 21 days if you have not received your expected goods. We regret that we are not able to accept claims for non-delivery after this period of time.

Limits on our liability for late delivery

We do not accept any liability for losses or any other consequences because you cannot use your printer because you do not have the ordered ink or paper. If the time for delivery is critical to you we recommend you buy what you immediately need from a local retailer. In the future, we recommend you buy and keep a reserve supply of consumables with your Epson product and use this service to replace the reserve.

Some definitions

A "working day" is defined as a standard working week Monday top Friday.

"Circumstances outside our control" include circumstances resulting (directly or indirectly) from any strike, lockout, fire, flood, inability to get products, materials or services, breakdown, delays by suppliers or carriers, government acts or regulations or any other force or event beyond our control. These are only examples. Other circumstances may also be outside our control.

"We" and "us" mean Epson (UK) Ltd.

Warranties and refunds

If for any reason you are unhappy with the item you have bought, you may return it to us within 30 days for a full refund. If you return it to us by post, unopened in its original condition, within 30 days, we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if you had to return the goods because we made a mistake.

If your Epson product fails to operate to its specification during the warranty period, we, Epson (UK) Ltd., as the original supplier of your product, or an authorised Epson contractor, depending on your location, will repair or replace it. The warranty period is 1 year for main units and accessories, 3 months for consumables and parts which need periodic replacement during the life of the product.

Epson Warranty: The warranty period begins when the product is purchased by its first user. The warranty is not a guarantee or promise that your Epson product will conform to its specification or will not fail (the specification for Epson products is that defined by the manufacturer of the product whose decision as to whether a product conforms to its specification or not is final). You will need to provide proof (receipt or invoice) that the product is within the warranty period before any repair or replacement is carried out. Depending on the model, its age, location and the nature of the fault, we or a contractor appointed by us will decide to arrange for your product to be repaired or replaced with a quality assured refurbished unit.

We will not provide warranty repair or replacement if in our opinion the problem resulted from externally caused damage or use outside the product's specification or from the use of options, parts or consumables which are not Epson branded or approved. The warranty does not cover modification or correction of any software, including drivers or other software supplied by us with the product, which are subject to the licence supplied with the software. We accept only a liability to repair or replace your product as described in this document. We do not accept any additional liability (except for loss or damage caused by our negligence to the extent that this cannot by law be restricted or excluded). This warranty shall be interpreted according to English law and the English text

If, within three months from the date you bought it, an item with a 3 months warranty (as defined above) does not work properly, we will replace it. Please return it to us by post, with a note saying what is wrong with it and a copy of the invoice. We will decide whether a product works properly against the specification set by its manufacturer. We will not replace products which do not work properly because they have been used or stored incorrectly or have been damaged after you bought them. Our promise to replace faulty goods is not a guarantee or promise that all consumables will always meet the specification set by their manufacturer or that they won't fail. We do not promise that the consumable you have bought will last for a particular length of time. How long a consumable will last will depend entirely on how much you use it.

If you are buying goods as a consumer, there are also conditions about the quality of the product included in the contract between us by the Sale of Goods Act. Nothing in this website affects any of your rights which cannot, by law, be taken away from you. A "consumer", in this context is defined by law as someone who is not buying "in the course of a business" and who is buying goods "of a type ordinarily supplied for private use".

If you are not buying as a consumer we only give the warranties shown above. The terms about product quality implied which the Sale of Goods Act includes in contracts of sale are not to be part of the contract between us.

The only terms to be included in the contract between us are those contained or referred to in this website. We do not offer or agree to any other conditions, warranties, guarantees or representations about the quality or description of the products we supply.

Dealing with complaints

We endeavour to respond to complaints within five working days, although in the majority of cases we deal with complaints as soon as we receive them.