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Support & Downloads: ColorWorks C831

Media Size Error on ColorWorks C7500 and C7500G

RELATES TO:

This article helps to troubleshoot when the ColorWorks C7500 and C7500G’s LCD displays Media Size Error L and Media Size Error W while printing Labels. Please see example of the MEDIA SIZE ERROR W display message below in Figure 1:

Figure 1:

EXPLANATION:

There are two possible Media Size errors can be occurred while printing labels:

  • Media Size Error W
  • Media Size Error L

Reason

Printer with smaller size of media receives print jobs with bigger printable area. In other word, Print Media size setting in the printer is different from media in the printer.

Media Size Error W error

This error displayed when the printer receives a print Job with wider printable area. See Figure 2 below shows the details on both die-cut and full page (continuous) media:

Figure 2:

Alternate Text

Media Size Error L error

This error displayed when the printer receives a print Job with longer printable area. This will only happen on die-cut media. See Figure 2 below shows the details on die-cut media:

Figure 3:

Solution

Best practice is to define a smaller printable area to match the loaded media width and length. See Figure 4 below shows the correct way of defining the printable area on both die-cut and full page (continuous) media.

Figure 4:

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