Epson ReadyInk Agent support the below Operating Systems.

• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• macOS 10.9 or higher

Note:
It is not possible to install Epson ReadyInk Agent on any other operating system. e.g. Windows XP If you try to install Epson ReadyInk Agent on a unsupported operating system the below errors will be displayed: Windows macOS

This will depend on the printer you have as there are 2 ways to monitor the ink levels for ReadyInk

1. ReadyInk Agent - This will be installed and running on a computer connected to the printer via USB or network connection
2. Built-in Monitoring Agent - The monitoring is done by the printer that is connected to the internet

*Firmware update required: Click here for firmware update instructions.

No, Epson ReadyInk Agent does not work with under client envrionment of shared printer.

Please connect the printer with PC by "USB" connection or "Network" connection.

No, Epson ReadyInk Agent does not work with under client envrionment of Redirect queue.

Please connect the printer with PC by "USB" connection or "Network" connection directly.

Yes, the EPSON printer driver is required for the "Epson ReadyInk Agent" to work.

Windows

If you are using a "Windows Inbox driver" or "Remote print driver" or "Epson Universal Print Driver", create a print queue for "EPSON printer driver".

Mac OS

If you are using the "AirPrint" or "Remote print driver queue", please create a print queue for the "EPSON printer driver".

Yes, an internet connection is required

Yes, Epson ReadyInk Agent does not work if the computer is not logged in.

If you using non genuine ink cartridges, it may not be possible to deliver new Epson genuine ink cartridges within the correct timing.

Epson does not recommend to replacing empty cartridges with partically used cartridges as it may not be possible for the Epson ReadyInk Agent to send out new cartridges at the correct time.

Contact your system adminstrator, you must have Read and Write access to the following folders: Windows

Primary Hard Drive (normally C:\ProgramData\EPSON).

/Library/Caches/Epson

No, Epson ReadyInk Agent does not work with under Network Print Server environment.

Please connect Priner and PC with USB connection or Network connection directly.

Open Epson ReadyInk Agent

If you can select your printer in the drop down list, then Epson ReadyInk Agent is working correctly.

Make sure the that you have installed the printer driver for your product.

Windows

Make sure you are using the Epson driver for your product, if a Windows Inbox driver, remote printer driver or Epson Universal Print Driver is used, or if Network Print Server or Shared Printer it is not possible to communicate.

macOS

If AirPrint or Remote Print Driver is used, please install the Epson driver for your product.

Please connect between Printer and USB by USB or Network connection.

Make sure you can access the internet,if other applications can access the internet check your proxy settings.

It has not been possible to register the serial number of your printer to "ReadyInk" service.

Nothing further is required everything is set up correctly.

If you have used a non genuine cartridge or a partially used cartridge ink levels may not have been read correctly. To resolve this we recommend installing a new genuine Epson cartridge.

If you would like to suspend the ReadyInk service then please follow the steps as shown below:

1. Login to your Epson ReadyInk account

   

2. Click on Account

   

3. Scroll down the screen until you see the following options:

   

   Pause ReadyInk

   If you have multiple printers then this option can be used to pause individual printers from the ReadyInk service.

   Suspend

   If you wish to suspend all the registered printers within your account then you can select this option.