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Troubleshooting Epson Event Manager (Push-Scan)

  1. Make sure the latest version of Epson Scan and Epson Event Manager for your product is installed.

    For more information on downloading drivers and software refer to:How to download drivers and software from the Epson website.

  2. Open Epson Scan
    Note:

    If Epson Scan does not open and you are connecting to your product wirelessly refer to:Using Epson Scan to scan via a network.


  3. Once Epson Scan is open click the Scan button, this confirms that the scanner and the computer are connected correctly.
  4. Close Epson Scan.
  5. If you are using a Windows operating system expand the section below.

Windows

  1. Hold down the Windows key and R on your keyboard.
  2. Type msconfig in the Run box.

  3. Click the Startup tab.

  4. Windows Vista/7

    1. Make sure EEvent Manager Application (Epson Event Manager) is ticked.
    Note:

    If EEvent Manager Application (Epson Event Manager) is not ticked follow the below steps.

    1. Tick the box next to EEvent Manager Application
    2. Click OK
    3. Click Apply

    Windows 8/10

    1. Click Open Task Manager

    2. Make sure EEvent Manager Application's status is set to Enabled

      Note:

      If EEvent Manager Application's status is not Enabled follow the below steps.

      1. Select EEvent Manager Application
      2. Click Enable

  5. Restart your computer.
  6. The Epson Event Manager icon should now be displayed in the notification area of the Windows taskbar.

Make sure your Firewall or Antivirus software is not blocking Epson Event manager.

Follow the steps below to add an exception for Epson Event Manager in your firewall.

If you are using a network-capable All-In-Ones on a wired (Ethernet) or wireless network (Wi-Fi), you will need to make sure that the check box beside Enable Network Scan is ticked in the Network Scan Settings dialog box.

  1. Open Epson Event Manager
  2. Click Network Scan Settings

  3. Tick Enable Network Scan

  4. Click OK

  5. Click Close

  6. Once these checks have been completed, try the Push-Scan feature again.

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