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macOS Sierra FAQ

I cannot save received faxes using Fax Utility on my Mac when using my product via network connection.

Note:

This issue does not affect products connected via USB


To resolve this issue make sure you are using Fax Utility version 1.74 or higher.

Uninstall any previous versions of Fax Utility before installing version 1.74.

For more information on how to download software from the Epson website refer to: How to download drivers and software from the Epson website

When I launch Epson Product Setup for my product it closes with an error message after launching. What should I do?

An update to the Epson Product Setup has been released to resolve this error.

Please download and launch the lastest version of the Epson Product Setup for your product from the Epson website.

For more information on how to download software from the Epson website refer to: How to download drivers and software from the Epson website

When I use Epson Software Updater, Epson Scan always shows in the list, even after it has been updated. What should I do?

An update for Epson Software Updater has been released to resolve this issue.

Please close Epson Software Updater and re-open it, a update will be installed automatically.

When updating the product firmware using Epson Firmware Updater a firmware data selection screen appears. What should I do?

Close Epson Firmware Updater.

Download and launch the latest version of Epson Firmware from the Epson website.

For more information on how to download software from the Epson website refer to: How to download drivers and software from the Epson website

Push Scanning does not work while connecting with USB since upgrading to macOS Sierra. What should I do?

Updated versions of Epson Scan, Event Manager and Document Capture have been released to resolve this issue.

Download and install the lastest versions of the software for your product from the Epson website.

For more information on how to download software from the Epson website refer to: How to download drivers and software from the Epson website

Epson Easy Photo Scan crashes when I use the image retouch window since upgrading to macOS Sierra. What should I do?

An updated version of Epson Easy Photo Scan has been released to resolve this issue.

Download and install the lastest versions of the Epson Easy Photo Scan for your product from the Epson website.

For more information on how to download software from the Epson website refer to: How to download drivers and software from the Epson website

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