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Support & Downloads: Epson Stylus SX100

Windows 8.1: Program Compatibility Assistant message frequently displays

RELATES TO:

  • Windows 8.1
  • Program Compatibility Assistant message

EXPLANATION:

Due to an update in Microsoft Windows 8.1 there may be some compatibility issues with the Epson Printer driver software update feature.

The automatic update function may fail if your printer is connected to a Wi-Fi network and the computer/tablet operating system being used is Microsoft Windows 8.1. This will result in the Windows Compatibility Assistant frequently displaying a "known compatibility issue" message.

Windows Compatibility Assistant message

SOLUTION:

  1. The below dialog may be shown automatically after installing a driver or periodically after the driver has been installed. Click the Check for solution online button. This will link to the support page where a patch can be downloaded and installed.


  2. On the support page, click Accept to download and install the patch.


  3. Once installed, restart your PC. The Program Compatibility Assistant should not be displayed again regarding this issue.

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