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How to fully uninstall a USB All-In-One from Windows 8

RELATES TO:


  • I have followed the available troubleshooting advice for Windows 8 but there is still no response from the printer when I send a print job.
  • I want to update to the latest driver but first need to uninstall the current driver.
  • I need to fully remove the printer driver and Epson Scan for my All-In-One on Windows 8.

EXPLANATION:



This article explains how to remove the Epson drivers for your All-In-One.

You may require this procedure if you simply wish to remove the Epson software from your system, or you wish to remove the software to try to resolve a problem you are experiencing with the Epson drivers or software.

If you have been experiencing difficulties printing from or scanning to your computer, there may be a communication issue. Ensure that you have followed the troubleshooting article that addresses the issue you are experiencing. If the issue remains, the printer and scanner driver may need to be fully uninstalled.

Note:

This procedure is more in-depth than the standard method of uninstalling and will remove all currently installed Epson printers and scanners.

Important: This article assumes that your All-In-One is operational (e.g. displaying no errors) and addresses the full uninstall process only.


Follow the steps below to fully uninstall the printer and scanner drivers from Windows 8.

  1. Start with the All-In-One powered on and connected to the computer.

  2. Open the Devices and Printers folder. Check for and cancel any queued documents for all installed Epson printers.


    1. Start with the printer powered on and connected to the computer.

    2. Open the Devices and Printers folder. Check for and cancel any queued documents for all installed Epson printers.

      1. Open the Devices and Printers folder. For guidance refer to article How to open the Printers or Printers and Faxes folder in Windows

      2. Right-click on the Epson printer, and then left-click on See What's Printing to open the print queue.

      3. If there are documents waiting in the print queue, click Printer then Cancel All Documents.

      4. Click Yes when prompted "Are you sure you want to cancel all documents for 'Epson xxxx'?".

        Notes Icon Note:

        If you have more than one icon for your Epson printer model(s), repeat this procedure for any duplicate drivers. However, be aware that Windows 8 has a feature called port stacking. This means if one or more printer drivers are using the same virtual printer port, Windows will stack the printers as a list when you right-click on the printer icon, but only one icon will be displayed.

        For detailed instructions on this step, refer to How to cancel print jobs in Windows.


      5. If you have had to cancel documents, restart the computer before moving on to the next step. To restart the computer, move the mouse cursor to the bottom or top-right of the screen and click Settings. Click Power and then Restart.

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  3. Power off the All-In-One and disconnect the data cable.

  4. Uninstall the printer driver and Epson Scan from Programs and Features.



    1. Move the mouse cursor to the bottom or top-right of the screen and click the Search icon (highlighted below) from the menu that appears.


    2. Type Control panel in the Search bar and press Enter.


    3. Left-click Uninstall a program. (If Uninstall a program is not listed, look for and select Programs and Features instead.)


    4. Locate and double-click on the uninstall option for your printer model, e.g. EPSON XP-402 Series Printer Uninstall. (There will be no file size in the Size column, this is normal.)


    5. Click Continue if you receive a Windows permission request to "Uninstall or change an application".

    6. The EPSON Printer Utility window will appear.

    7. Click on the Epson printer icon that corresponds to the printer you wish to uninstall and click OK.


    8. Answer Yes to all prompts to complete the uninstall process.

    9. Click OK to the "Uninstall complete" notification.

    10. Repeat this procedure until all Epson printer drivers are uninstalled.

    11. Once complete, remove EPSON Scan.

    12. Double-click on EPSON Scan in the list. If you are asked to restart the computer at any point, choose No.

    13. Once complete, you may wish to remove any EPSON software that was bundled with your printer, e.g. EPSON File Manager or EPSON Easy Photo Print.

    14. Once the uninstall process has finished, close the Programs and Features window.

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  5. Browse to the inf folder using Windows Explorer or Computer:



    1. Open Windows Explorer or Computer.

    2. Navigate to the drive that Windows is installed on (usually C:).

    3. Open the windows folder.

    4. Open the inf folder.

  6. You will now need to search for the Epson 'oem' files in the Windows inf folder.



    1. Locate the files labelled OEMxx.inf (where xx is a number from 0, 1, 2, etc. upwards). The oem files you locate may not display the .inf extension.


    2. There are normally two oem files that share the same number. For example with oem0 there would normally be oem0 and oem0.PNF.

      oem.inf file:    oem.PNF file: 

    3. Start with the first oem.inf file (usually oem0.inf).

      Notes Icon Note:

      You cannot open a .PNF file.


    4. Double-click on the file and it will open in the Notepad program.

    5. Check for "SEIKO EPSON" or "EPSON" within the first few lines of text.

    6. If it does not say "SEIKO EPSON" or "EPSON" within the first few lines, close the file and check the next oem file. To close a file, click on the Close icon found in the top-right of the program window.

      Notes Icon Caution:

      You must not edit any OEM files.


    7. If "SEIKO EPSON" is listed within the first few lines and the printer details are listed further down, close and delete the file. To delete it, right-click on the file icon then left-click on Delete from the menu.

      Notes Icon Caution:

      You must not delete any OEMxx files that do not contain "SEIKO EPSON".


    8. Click Yes to the "Confirm Delete" prompt, to send the file to the Recycle Bin. Then delete its corresponding oem.pnf file.

      In the example below, oem40.inf is a SEIKO EPSON file. This should be deleted along with oem40.PNF.



    9. Continue to check each OEMxx.inf file in turn, following the procedure above.

    10. Once all OEMxx.inf files have been checked, close the inf folder.

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  7. Stop the Print Spooler service in Local Services.



    1. Move the mouse cursor to the bottom or top-right of the screen and click the Search icon (highlighted below) from the menu that appears.


    2. Type Local Services in the Search bar. Click Settings under the Search bar and click on View local services.


    3. Click Continue if the Windows User Account Control asks your permission to continue.


    4. This will open the Local Services window.


    5. Scroll down the list of services until you find the Print Spooler.


    6. Click on Print Spooler to highlight it.


    7. At the top-left of the window, click on Stop the service. Windows will attempt to stop the service.


    8. Once the Print Spooler service has stopped, close the window.

  8. Remove the Epson files from the w32x86 folder (Windows 8 32-bit) and/or the x64 folder (Windows 8 64-bit).



    1. Open Windows Explorer or Computer.

    2. Navigate to the drive that Windows is installed on (usually C:).

    3. Open the windows folder.

    4. From here, browse to: \system32\spool\drivers.

    5. In the drivers folder you should find the folders Color and w32x86. (Windows 64-bit users: you may also find a x64 folder.)

    6. Right-click on the w32x86 folder and left-click Delete, do the same again if you have a x64 folder, as both may contain files regarding your Epson printer.

    Notes Icon Note:

    Deleting the w32x86 and the x64 folders will remove all installed printer drivers so these will need to be reinstalled.

    If you have non-Epson printers installed and do not wish to reinstall them, do the following:

    1. Open the w32x86 or the x64 folder to display the contents.
    2. Delete any Epson or EP files from the w32x86 and 3 folders.
    3. Confirm that you want to remove the files to the Recycle Bin.

    If you are not sure which version of Windows 8 you are running, refer to Am I running a 32-bit or 64-bit edition of Windows? for help.


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  9. Once deleted, restart the computer. This should also restart the Print Spooler.

  10. Once restarted, check that the Print Spooler service is running.



    1. Repeat Steps 7.a - 7.h to open the Local Services console.

    2. With Print Spooler highlighted, click on Start the service.

    3. If Start is not listed but Restart is, click on Restart the service.

    4. Windows will attempt to start the service.

    5. Once the Print Spooler status is "Started", close the window.

      For a full guide, see How to Stop and Restart the Print Spooler Service in Windows Vista, Windows 7 and Windows 8

  11. Delete the escndv folder from twain_32 in the Windows folder.



    1. Open Local Disc (C:) again and open the Windows folder.


    2. Double-click on the yellow twain_32 folder.


    3. If there is a folder called escndv, right-click on the escndv folder and left-click on Delete.


    4. Click Yes to the Confirm File Delete prompt.


    5. Close the window. Do not delete any other files or folders.

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  12. Delete scanner-specific temporary files.



    1. Open Computer then open your hard disk drive (usually C:).

    2. Next, click on the View option from across the top of the window and click Options. From the drop-down list select Change folder and search options.


    3. A window will appear, click on the View tab.

    4. Underneath Hidden files and folders ensure that the option for Show hidden files and folders is selected then click Apply and OK.


    5. Open the Users folder, followed by the folder with your user name on it e.g. 'PC User'.

    6. In this folder, open the AppData folder then the Roaming folder.

    7. Open the Epson folder and delete the ESCNDV folder.

    8. Return to Users and open the folder that has your username on it.

    9. Open the AppData folder then the Local folder.

    10. Open the Temp folder and look for the following files:

      Twain.log
      Twainxxx.MTX
      Twunkxxx.MTX


      'xxx' represents a number such as Twain001.MTX, Twain002.MTX, Twunk002.MTX etc.


      If these files already exist they are just read. Some cleaning programs operate by overwriting the contents of these files but not deleting the filename. Then the Source Manager is unable to read the data and does not create new copies of the files as they already exist. If this happens the Source Manager is unable to open, thus there is no TWAIN support available for any application.


    11. Delete the Twain.log, Twainxxx.MTX, Twunkxxx.MTX files from the folder. Close all windows back to the Desktop and restart the computer. To restart your computer move the mouse cursor to the bottom or top-right of the screen and click Settings. Click Power and then Restart.

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  13. Once the computer has restarted, right-click on the Recycle Bin icon (located on the Desktop). A menu will appear: left-click on Empty, or Empty Recycle Bin. Click Yes to the prompt to delete the items in the Recycle Bin.

  14. Make sure that your All-In-One is still powered off and disconnected from the computer.

  15. The Epson printer and scanner drivers for your All-In-One are now uninstalled.

    If you need to reinstall the drivers for your All-In-One, do so using either the original CD-ROM or the latest and recommended drivers from the Epson Support website.

    For driver information on all Epson products see Epson and Windows 8.


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