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Google Cloud Print: Frequently Asked Questions

RELATES TO:

  • Google Cloud Print
  • Printer models:
    • Expression Home

      XP-205, XP-207, XP-215, XP-217, XP-302, XP-303, XP-305, XP-306, XP-312, XP-313, XP-315, XP-322, XP-325, XP-332, XP-335, XP-342, XP-345, XP-402, XP-403, XP-405, XP-406, XP-412, XP-413, XP-415, XP-422, XP-425, XP-432, XP-435, XP-442, XP-445
    • Expression Premium

      XP-510, XP-520, XP-530, XP-540, XP-610, XP-615, XP-620, XP-625, XP-630, XP-635, XP-640, XP-645, XP-700, XP-710, XP-720, XP-800, XP-810, XP-820, XP-830, XP-900
    • Expression Photo

      XP-750, XP-760, XP-850, XP-860, XP-950, XP-960
    • Ink Tank Systems (EcoTank)

      ET-2550, ET-2650, ET-3600, ET-4500, ET-4550, L486, L605, L1455
    • Stylus

      SX440W, SX445W, SX535WD
    • Stylus Office

      BX535WD, BX630FW, BX635FWD, BX935FWD
    • Stylus Photo

      PX730WD, PX830FWD
    • SureColor

      SC-P600, SC-P800
    • WorkForce

      WF-100W, WF-2530WF, WF-2540WF, WF-2630WF, WF-2650DWF, WF-2660DWF, WF-2750DWF, WF-3520DWF, WF-3530DTWF, WF-3540DTWF, WF-3620DWF, WF-3640DTWF, WF-3720DWF, WF-3725DWF, WF-4720DWF, WF-4725DWF, WF-4740DTWF, WF-7110DTW, WF-7515, WF-7525, WF-7610DWF, WF-7620DTWF
    • WorkForce Pro

      WF-5620DWF, WF-5110DW, WF-4630DWF, WF-4640DTWF, WF-R5690DTWF, WF-5690DWF, WF-5190DW, WF-R5190DTW, WP-4015DN, WP-4515DN, WP-4525DNF, WP-4025DW, WP-4535DWF, WP-4545DTWF, WF-8010DW, WF-8510 DWF, WF-R8590DTWF, WF-8590DTWF, WF-R8590D3TWFC, WF-8590D3TWFC, WF-8090D3TWC

EXPLANATION:

What is Google Cloud Print?

Google Cloud Print is the offering from Google that connects your printer to the web. Using Google Cloud Print, you can make your home and work printers available to you and anyone you choose, from the applications you use every day. Google Cloud Print works on your phone, tablet, Chromebook, PC, and any other web-connected device you want to print from.

What do I need before using Google Cloud Print service?

You will need the following before registering your printer:

  • The printer should be Google Cloud Print ready.
  • The printer is connected to the network.
  • The printer can access the internet.
  • A Gmail account.
  • XMPP (5222) and HTTPS (443) ports not blocked (especially for office LAN environments).

How do I setup Google Cloud Print on my Epson printer?

How do I print using Google Cloud Print?

Click here to see which applications you can print from using Google Cloud Print.

My printer isn't Google Cloud Print ready; can I still use Google Cloud Print?

Yes, it is possible to use Google Cloud Print with models that are not Google Cloud Print ready. Click here for instructions on setting this up.

Can I use Google Cloud Print in IPv6 environment?

You can't use Google Cloud Print within an IPv6 only environment. Only IPv4 environments are currently supported with Google Cloud Print, networks using IPv4 and IPv6 will use IPv4 for the Google Cloud Print service.

Do I need to change my internet connection settings to use the Google Cloud Print service?

Generally no changes to the settings are needed if you intend to use Google Cloud Print from home. In an office LAN environment, you will need to confirm that the XMPP (5222) and HTTPS (443) ports have not been blocked. For details, consult with your network administrator.

How do I temporarily Suspend or Resume the Google Cloud Print service?

It is possible to Suspend or Resume Google Cloud Print on some Epson printers that have an LCD control panel. Any jobs sent to the printer whilst the Google Cloud Print service is suspended will be stored in the queue until the service is resumed or the jobs reach the expiry period.

How do I use the printer's control panel to suspend or resume the Google Cloud Print service?

If your printer has an LCD control panel you can check the Status by selecting Setup > Google Cloud Print Services > Suspend/Resume on the printer's control panel.

The Google Cloud Print section of the Network Status Sheet has a section for XMPP, what does this mean?

Your network status sheet will include a section for Google Cloud Print. Under this section you can view the XMPP information, which will show a message next to it depending on the status of the XMPP port. XMPP is a protocol used to allow communication. This is required by Google Cloud Print to enable communication between your devices over your network. The below table shows the possible status messages and their meaning:

Status Description
Connected: Properly connected.
None: XMPP may be stopped due to an HTTPS connection error. Check the HTTPS Status.
DNS Server Not Found: Can't access the DNS server. Check that the internet connection is properly connected and working, or the printers DNS server is correctly set.
Domain Name Not Resolved: Can't resolve the domain name through DNS. Contact your network administrator.
Proxy Server Not Found: Can't access the Proxy server. Confirm if the Proxy server is properly set up.
Rejected by Proxy Server: Failed to communicate with the Proxy server. Confirm if the XMPP (5222) port is not blocked.
XMPP Server Not Found: The Google Cloud Print service or internet connection are temporarily not available.
Server Error: The Google Cloud Print service is temporarily not available.

The Google Cloud Print section of the Network Status Sheet has a section for HTTPS, what does this mean?

Your network status sheet will include a section for Google Cloud Print. Under this section there is the HTTPS information which will show a message next to it depending on the status of the HTTPS port. HTTPS is a protocol used to allow communication. This is required by Google Cloud Print to enable communication between your devices over your network. The below table shows the possible status messages and their meaning:

Status Description
Connected: Properly connected.
None: HTTPS may be stopped due to an XMPP connection error. Check the XMPP Status.
DNS Server Not Found: Can't access the DNS server. Check that the internet connection is properly connected and working, or the printers DNS server is correctly set.
Domain Name Not Resolved: Can't resolve the domain name through DNS. Contact your network administrator.
Proxy Server Not Found: Can't access the Proxy server. Confirm if the Proxy server is properly set up.
Rejected by Proxy Server: Failed to communicate with the Proxy server. Confirm if the HTTPS (443) port is not blocked.
HTTPS Server Not Found: The Google Cloud Print service or internet connections are temporarily not available.
Server Error: The Google Cloud Print service is temporarily not available.

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