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Support & Downloads: WorkForce DS-30

Unable to install EpsonNet Print on Windows 7 SP1 x64 or Windows Server 2008 R2 SP1

RELATES TO:

  • EpsonNet Setup Ver.2.4i or earlier
  • Windows 7 x64 SP1 and Windows Server 2008 R2 SP1

    • Stylus Office B40W, B42WD, BX305FW, BX320FW, BX525WD, BX610FW, BX625FWD
    • Stylus Photo PX700FW, PX710FW, PX720WD, PX800FW, PX810FW, PX820FWD
    • Stylus DX9400FW, SX420W, SX425W, SX510W, SX525WD, SX600FW, SX610FW, SX620FW

EXPLANATION:

The following error messages may be displayed when setting up the Epson product's network connection on Windows 7 x64 SP1 and Windows Server 2008 R2 SP1.

  1. Network connection setup when using the CD-ROM:

    Error Report: "Some files necessary for setup are not installed. Run setup again from the software CD-ROM."

    Screenshot: Installation Failed. An error occurred during setup. See the Error Report and click 'Back' to try again. If the 'Back' button is disabled, close the installer and then try setting up again. Click 'Finish' to close the Setup.

    Error: "Could not install EpsonNet Print. EpsonNet EasyInstall cannot be started."

    Screenshot: EpsonNet EasyInstall error message.

    Error: "Could not install EpsonNet Print. Setup cannot be started."

    Screenshot: Easy Network Setup error message.

  2. Installing EpsonNet Print Ver.2.4i:

    Error: "Installation could not be complete due to the following error: 0x11. Do you want to view the log file?"

    Screenshot: EpsonNet Print error.


SOLUTION:

  1. Terminate the current setup.
  2. Download and Install EpsonNet Print (Ver.2.4j or later) for your product from your country's Epson support site. For information on how to download and install drivers and software click here.
  3. Run the CD-ROM's installation setup for the network connection again.

Note:

The 'Program Compatibility Assistant' screen may be displayed during the CD setup when installing the software for the first time. In this case, the following steps are required.

  1. Click Check for solutions online.

    Screenshot: Program Compatibility Assistant,


  2. Then download and install the latest version of EpsonNet Print from your country's support site and follow any on-screen instructions.

  3. After installing EpsonNet Print, click Execute the program to continue the product setup.


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