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Windows: The printer driver or Status Monitor is in a foreign language

This issue occasionally occurs when Windows uses a foreign language printer information file during the installation process. This happens more commonly if you complete the Windows Found New Hardware Wizard during the installation of the Epson printer driver.

You can resolve the issue with a full uninstall of the printer driver.

Notes Icon Note:

Removing the Epson software using Control Panel alone will not remove the foreign language files.

Windows 7

If your product is listed below, you should first try to change the language of your printer driver according to the instructions in article How to change the language of the printer driver in Windows 7, 2000, XP, and Vista:

  • Stylus S20, S21, S22, SX100, SX105, SX110, SX115, SX125, SX200, SX205, SX210, SX215, SX218, SX400, SX405 Wi-Fi Edition, SX410, SX415, SX420W, SX425W, SX510W, SX515W, SX600FW, SX610FW
  • Stylus Photo P50, PX650, PX700W, PX710W, PX800FW, PX810FW
  • Stylus Office B1100, B40W, BX300F, BX305F, BX310FN, BX320FW, BX600FW, BX610FW
  • Business Inkjet B-300, B-310N, B-500DN, B510DN

If your product is not listed above, or if English is not listed as a selectable language in the printer driver, follow the steps below to resolve the issue with a full uninstall of the printer driver.

Note:

Removing the Epson software from the Uninstall a program option from the Control Panel alone will not remove the foreign language files.

Uninstalling the Printer Driver and Status Monitor

Follow the instructions below to remove the foreign language files from the Epson printer driver and Status Monitor.

Note:

This will remove all currently installed Epson printers but must be followed in order to resolve the issue.

Important: This article assumes that your printer is operational (e.g. displaying no errors) and addresses the foreign language driver issue only.

  1. Start with the printer powered on and connected to the computer.
  2. Open the Printers folder. Check for and cancel any queued documents for any installed Epson printer.
    1. Click Start > Devices and Printers.
    2. Right-click on the Epson printer icon, then left-click on See What's Printing to open the print queue.
    3. If documents are waiting in the print queue, click Printer then Cancel All Documents.

      Note:

      If you have more than one icon for your Epson printer model(s), repeat this procedure for any duplicate drivers. However, be aware that Windows 7 has a new feature called port stacking. This means that if one or more printer drivers are using the same virtual printer port, Windows will stack the printers as a list when you right-click the printer icon, but only one printer icon will be displayed.

    4. If you have had to cancel documents, restart the computer before moving on to the next step. To restart the computer, click Start > Restart.
  3. Power off the printer and disconnect the data cable.
  4. Uninstall the printer driver from Programs located in Control Panel.
    1. Click on the Start menu, then Control Panel.
    2. Click on Uninstall a program. (If Uninstall a program is not listed, look for and click on Programs and Features.)
    3. Locate and double-click on EPSON Printer Software or EPSON XXXXX Series Printer Uninstall (this may be shown in a foreign language, e.g. "EPSON-Drucker-Software"). A size will not be stated, this is normal.

    4. Click Continue if you receive a Windows permission request to "Uninstall or change an application".
    5. The EPSON Printer Utility window will appear (this may be titled in the foreign language, e.g. "Deinstallation fur EPSON-Drucker-Utilities").
    6. Click on the Epson printer icon that corresponds to the printer you wish to uninstall and click OK.
    7. Answer "Yes" to all prompts to complete the uninstall process.
    8. Click OK to the "Uninstall complete" notification.
    9. Repeat this procedure until all Epson printer drivers are uninstalled.
    10. Once complete, close the Programs window.
  5. Browse to the inf folder from the Start Search menu, Windows Explorer, or Computer:
    1. Open Windows Explorer or Computer.
    2. Navigate to the drive that Windows is installed on (usually C:).
    3. Open the WINDOWS folder.
    4. Open the inf folder.

      Note:

      If you cannot locate the inf folder open the Start menu and select Run. Type inf into the blank Open: box then press Enter. Alternatively, hold Windows logo key + R). Type inf into the blank Open: box then press Enter.

  6. You will now need to search for the SEIKO EPSON 'oem' files in the C:\WINDOWS\inf folder.
    1. Locate the files named OEMxx.inf (where xx is a number from 0, 1, 2, etc. upwards). The oem files you locate may not display the .inf extension.
    2. There are normally two oem files that share the same number. For example with oem1 there would normally be oem1 and oem1.PNF.

      oem.inf file: oem.PNF file:

    3. Start with the first oem.inf file (usually oem0.inf).

      Note:

      You cannot open a .PNF file.

    4. Double-click on the file and it will open in Notepad.
    5. Check for "SEIKO EPSON" or "EPSON" within the first few lines of text.
    6. If it does not say "SEIKO EPSON" or "EPSON" within the first few lines, close the file and check the next oem file. To close a file, click on the close icon found in the top-right of the program window.
    7. If "SEIKO EPSON" is listed within the first few lines and the printer details are listed further down, close and delete the file. To delete it, right-click on the file and a menu will appear, and then left-click on Delete.

      Note:

      You MUST NOT delete any OEMxx files that do not contain "SEIKO EPSON".

    8. Click Yes to the "Confirm Delete" prompt, to send the file to the Recycle Bin. Then delete its corresponding oem.pnf file.

      In the example below, oem40.inf is a SEIKO EPSON file. This should be deleted along with oem40.PNF.

    9. Continue to check each OEMxx.inf file in turn, following the procedure above.
    10. Once all OEMxx.inf files have been checked, close the inf folder.
  7. Stop the Print Spooler service in Local Services.
    1. Open the Start menu, and type Run in the Search programs and files box, then press enter (or alternatively hold down Windows logo key + R). A small window will appear.
    2. Click in the Open field and type services.msc.
    3. Click OK. Click Continue if the Windows User Account Control asks your permission to continue.
    4. This will open the Local Services window.
    5. Scroll down the list of services until you find the Print Spooler.
    6. Click on Print Spooler to highlight it.
    7. At the top-left of the window, click on Stop the service. Windows will attempt to stop the service.
    8. Once the Print Spooler service has stopped, close the window.

      For a full guide, see the following Related Article: How to Stop and Restart the Print Spooler Service in Windows Vista and Windows 7.

  8. Remove the Epson files from the w32x86 (Windows 7 32-bit) and the x64 (Windows 7 64-bit) folders.
    1. Open Windows Explorer or Computer.
    2. Navigate to the drive that Windows is installed on (usually C:), and open the Windows folder.
    3. From here, open the system32 folder, followed by the spool and drivers folder(C:\windows\system32\spool\drivers.
    4. In the drivers folder you should find the folders Color and w32x86.(Windows 64-bit users: you may also find an x64 folder.)
    5. Right-click on the w32x86 folder and left-click Delete. Do the same again if you have a x64 folder, as both contain files regarding your Epson product.

    Note:

    Deleting the w32x86 and x64 folders will remove all installed printer drivers, so these will need to be reinstalled.

    If you have non-Epson printers installed and do not wish to reinstall them, do the following:

    1. Open the w32x86 or x64 folders to display the contents.
    2. Delete any 'Epson' or 'EP' files from the w32x86, x64 and 3 folders.
    3. Confirm that you want to remove the files to the Recycle Bin.

    If you are not sure which version of Windows 7 you are running, refer to Am I running a 32-bit or 64-bit edition of Windows? for help.

  9. Once deleted, restart the computer. This should also restart the Print Spooler.
  10. Once restarted, check that the Print Spooler service is running.
    1. Repeat Steps 7.a - 7.e to open the Local Services console.
    2. With Print Spooler highlighted, click on Start the service.
    3. If Start is not listed but Restart is, click on Restart the service.
    4. Windows will attempt to start the service.
    5. Once the Print Spooler status is "Started", close the window.

      For a full guide, see the following Related Article: How to Stop and Restart the Print Spooler Service in Windows Vista and Windows 7.

    Back to Top

  11. Remove the Epson folder from the (C:) drive.
    1. Open Computer.
    2. Open Local Disk (C:), or the hard drive that Windows is installed on.
    3. Locate and delete the 'EPSON' folder.
  12. Delete the PrinterDriverTemp and the Epson printer name folders from C:\Program Files\EPSON.
    1. Locate and open the Program Files folder.
    2. Locate and open the EPSON folder.
    3. Locate the folder named after your Epson printer model.
    4. Right-click on the folder and left-click on Delete.

    5. If you have more than one Epson printer installed, delete all folders relating to the individual Epson printer models.
    6. In C:\Program Files\EPSON, locate the PrinterDriverTemp folder.
    7. Right-click on the PrinterDriverTemp folder, then left-click on Delete.

  13. Close the window and restart the computer.
  14. Once the computer has restarted, empty the Recycle Bin.
    1. Right-click the Recycle Bin icon on the Desktop.
    2. A menu will appear; left-click on Empty, or Empty Recycle Bin.
    3. Click Yes to the prompt to delete the items in the Recycle Bin.
  15. Make sure that your printer is still switched off and disconnected from the computer. The printer driver is now uninstalled. Next, reinstall the printer driver according to the method given in Epson and Windows 7, if your model was released after mid-2010 then re-install using the CD-ROM. If you need to download a driver from the Epson website, refer to How to download drivers and software from the Epson website for help.

    Follow the instructions below to install the driver from the CD-ROM.

    1. Insert your EPSON Software CD-ROM. Click Exit if the 'Epson Install' menu appears.
    2. Open Computer.
    3. Right-click on the Epson CD icon and select Explore.
    4. Double-click on the Printer folder to open it.
    5. Double-click on the Driver folder to open it.
    6. Double-click on the folder appropriate to your operating system. If you are unsure, refer to the following Related Article: Am I running Windows 7 32-bit or 64-bit?.
      • Windows 32-bit: "WINX86"
      • Windows 64-bit: "WINX64"
    7. Double-click on the Setup folder. Then click either SETUP64 (Windows 64-bit users) or SETUP86 (Windows 32-bit users) files in that folder.
    8. The EPSON Printer Utility Setup window will appear. Click on the correct printer model to highlight it and click OK to continue.
    9. Power on the printer and connect it to the computer when prompted. Connect the printer directly to a USB port on the computer - do not connect it via a third-party device such as a USB extension cable or USB hub.

      Caution:

      If the Windows "Found New Hardware" window appears, check the device that the Wizard refers to.

      • If it mentions the full product name, such as "Epson Stylus SX410 Series", then click Cancel. This is important as following the Found New Hardware Wizard may cause the problem to reoccur.
      • If you have an All-In-One and it is for "Epson Scanner", follow the Wizard through – clicking Next and OK. This will install the scanner correctly.

    10. If the Epson installation does not continue after a couple of minutes, check that the USB cable is securely connected in both the computer and printer ports, then click the "Manual" button.
    11. If clicking the "Manual" button was necessary, select an available USB (Virtual printer port for USB) from the list. Click OK.
    12. Once the installation is complete, click OK. Remove the CD from the CD-ROM drive and restart the computer.
  16. Once restarted, attempt a print to confirm that the driver tabs and Status Monitor now appear in the correct language.

Testing the Scanner

This section relates to All-In-One products only

We recommend that you test the scanner software, as the process in this article may result in the removal of files required by the scanner.

  1. Start with the Epson product powered on and connected to a USB port on the computer.
  2. Open EPSON Scan by double-clicking on the Desktop icon, or via Start > All Programs.
    • If it is installed correctly, EPSON Scan will open successfully. Stop here as no further troubleshooting is necessary.
    • If you receive the message "EPSON Scan Cannot Be Started" or another error message, reinstall Epson Scan.

Windows Vista

Uninstalling the Printer Driver and Status Monitor

Follow the instructions below to remove the foreign language from the Epson printer driver and Status Monitor.

Notes Icon Note:

This will remove all currently installed Epson printers but must be followed in order to resolve the issue.

Important: This article assumes that your printer is operational (e.g. displaying no errors) and addresses the foreign language driver issue only.

  1. Start with the printer powered on and connected to the computer.
  2. Open the Printers folder. Check for and cancel any queued documents for any installed Epson printer.
    1. Click Start > Control Panel.
    2. Open Printers and Faxes or Printers and Other Hardware.
    3. Double-click on the Epson printer icon to open the print queue.
    4. If document are waiting in the print queue, click Printer then Cancel All Documents.
      Notes Icon Note:

      If you have more than one icon for your Epson printer model(s), repeat this procedure for any duplicate drivers.

    5. If you have had to cancel documents, restart the computer before moving on to the next step. To restart the computer, click  Start > Shut Down.
  3. Power off the Epson product and disconnect the data cable.
  4. Uninstall the printer driver from Programs and Features.
    1. Click on the  Start menu, then Control Panel.
    2. Open Programs and Features.

    3. Locate and double-click on EPSON Printer Software (this may be named in a foreign language, e.g. "EPSON-Drucker-Software"). A size will not be stated, this is normal.

    4. Click Continue if you receive a Windows permission request to "Uninstall or change an application".
    5. The EPSON Printer Utility window will appear (this may be titled in the foreign language, e.g. "Deinstallation fur EPSON-Drucker-Utilities").
    6. Click on the Epson printer icon that corresponds to the printer you wish to uninstall and click OK.

    7. Answer "Yes" to all prompts to complete the uninstall process.
    8. Click OK to the "Uninstall complete" notification.
    9. Repeat this procedure until all Epson printer drivers are uninstalled.
    10. Once complete, close Programs and Features.
  5. Browse to the inf folder from the  Start Search menu, Windows Explorer, or Computer:
    1. Open Windows Explorer or Computer.
    2. Navigate to the drive that Windows is installed on (usually C:).
    3. Open the WINDOWS folder.
    4. Open the inf folder.
      Notes Icon Note:

      If you cannot locate the inf folder open the  Start menu and select Run. Type inf into the blank Open: box then press Enter. Alternatively, hold  Windows logo key + R). Type inf into the blank Open: box then press Enter.

  6. You will now need to search for the SEIKO EPSON 'oem' files in the C:\WINDOWS\inf folder.
    1. Locate the files named OEMxx.inf (where xx is a number from 0, 1, 2, etc. upwards). The oem files you locate may not display the .inf extension.

    2. There are normally two oem files that share the same number. For example with oem1 there would normally be oem1 and oem1.PNF.

      oem.inf file:  oem.PNF file:

    3. Start with the first oem.inf file (usually oem0.inf).
      Notes Icon Note:

      You cannot open a .PNF file.

    4. Double-click on the file and it will open in Notepad.
    5. Check for "SEIKO EPSON" or "EPSON" within the first few lines of text.
    6. If it does not say "SEIKO EPSON" or "EPSON" within the first few lines, close the file and check the next oem file. To close a file, click on the  close icon found in the top-right of the program window.
    7. If "SEIKO EPSON" is listed within the first few lines and the printer details are listed further down, close and delete the file. To delete it, right-click on the file and a menu will appear, and then left-click on Delete.
      Notes Icon Note:

      You MUST NOT delete any OEMxx files that do not contain "SEIKO EPSON".

    8. Click Yes to the "Confirm Delete" prompt, to send the file to the Recycle Bin. Then delete its corresponding oem.pnf file.

      In the example below, oem40.inf is a SEIKO EPSON file. This should be deleted along with oem40.PNF.

    9. Continue to check each OEMxx.inf file in turn, following the procedure above.
    10. Once all OEMxx.inf files have been checked, close the inf folder.
  7. Stop the Print Spooler service in Local Services.
    1. Open the  Start menu, click on Run (or hold down  Windows logo key + R). A small window will appear.
    2. Click in the Open: field and type services.msc.
    3. Click OK. Click Continue if the Windows User Account Control asks your permission to continue.
    4. This will open the Local Services window.
    5. Scroll down the list of services until you find the Print Spooler.
    6. Click on Print Spooler to highlight it.
    7. At the top-left of the window, click on Stop the service. Windows will attempt to stop the service.
    8. Once the Print Spooler service has stopped, close the window.

      For a full guide, see the following Related Article: How to Stop and Restart the Print Spooler Service (Windows XP and Windows 2000)

  8. Remove the Epson files from the w32x86 folder(Windows Vista 32-bit) and the x64 folder (Windows Vista 64-bit).  
    1. Open Windows Explorer or Computer.
    2. Open the Windows folder.
    3. From here, open the system32 folder, followed by the spool and drivers folder (C:\windows\system32\spool\drivers).
    4. In the drivers folder you should find the folders Color and w32x86. (Windows 64-bit users: you may also find an x64 folder.) 
    5. Right-click on the w32x86 folder and left-click Delete. Do the same again if you have a x64 folder, as both contain files relating to your Epson product. 

    Notes Icon Note:

    Deleting the w32x86 or x64 folder will remove all installed printer drivers, so these will need to be reinstalled.

    If you have non-Epson printers installed and do not wish to reinstall them, do the following:

    1. Open the w32x86 or x64 folders to display the contents.
    2. Delete any 'Epson' or 'EP' files from the w32x86, x64 and 3 folders.
    3. Confirm that you want to remove the files to the Recycle Bin.

    If you are not sure which version of Windows Vista you are running, refer to Am I running a 32-bit or 64-bit edition of Windows?

  9. Once deleted, restart the computer. This should also restart the Print Spooler.
  10. Once restarted, check that the Print Spooler service is running.
    1. Repeat Steps 9.a - 9.e to open the Local Services console.
    2. With Print Spooler highlighted, click on Start the service.
    3. If Start is not listed but Restart is, click on Restart the service.
    4. Windows will attempt to start the service.
    5. Once the Print Spooler status is "Started", close the window.

      For a full guide, see the following Related Article: How to Stop and Restart the Print Spooler Service (Windows XP and Windows 2000)

  11. Remove the Epson folder from the (C:) drive.
    1. Open Computer.
    2. Open Local Disk (C:), or the hard drive that Windows is installed on.
    3. Locate and delete the 'EPSON' folder.
  12. Delete the PrinterDriverTemp and the Epson printer name folders from C:\Program Files\EPSON.
    1. Locate and open the Program Files folder.
    2. Locate and open the EPSON folder.
    3. Locate the folder named after your Epson printer model.
    4. Right-click on the folder and left-click on Delete.

    5. If you have more than one Epson printer installed, delete all folders relating to the individual Epson printer models.
    6. In C:\Program Files\EPSON, locate the PrinterDriverTemp folder.
    7. Right-click on the PrinterDriverTemp folder, then left-click on Delete.

  13. Close the window and restart the computer.
  14. Once the computer has restarted, empty the Recycle Bin.
    1. Right-click the Recycle Bin icon on the Desktop.
    2. A menu will appear; left-click on Empty, or Empty Recycle Bin.
    3. Click Yes to the prompt to delete the items in the Recycle Bin.
  15. Make sure that your printer is still switched off and disconnected from the computer. The printer driver is now uninstalled. To reinstall the printer driver, do so using either the original CD-ROM (if the product was released after mid-2007) or the latest and recommended driver from the Epson Support website.

    For the following models, follow the process below to reinstall the printer driver from the CD-ROM:

    • Stylus 'Photo R' models: R285, R290.
    • Stylus 'D' models: D120, D92.
    • Stylus 'CX' models: CX4300, CX6300, CX7300, CX8300, CX9300F.
    • Stylus 'DX' models: DX4400, DX4450, DX7400, DX7450, DX8400, DX8450, DX9400F.
    • Stylus 'Photo RX' models: RX585 (RX610), RX685 (RX690).
    1. Insert your EPSON Software CD-ROM.
    2. Click Exit if the 'Epson Install' menu appears.
      Notes Icon Note:

      If you do not have the original CD-ROM, download the driver from the Epson website. Visit the link below and select your product range, specific model, and the operating system from the menus.

      For further assistance, see the following Related Article - once complete, return to the next step in this article:

    3. Open Computer.
    4. Right-click on the Epson CD icon and select Explore.
    5. Double-click on the Common folder to open it.
    6. Double-click on the Printer Driver folder to open it.
    7. Double-click on the folder appropriate to your operating system. If you are unsure, see the following Related Article to help you find this information: Am I running Windows Vista 32-bit or 64-bit?
      • Windows Vista (32-bit): "WINVISTA_XP_2K"
      • Windows Vista 64-bit: "WINVISTA_XP64"
    8. Double-click on the Setup.exe file. There may be two Setup files in the folder; the correct Setup file can be identified by an icon of a computer monitor beside the name.
    9. The EPSON Printer Utility Setup window will appear. Click on the correct printer model to highlight it and click OK to continue.
    10. Power on the printer and connect it to the computer when prompted. Connect the printer directly to a USB port on the computer - do not connect it via a third party device such as a USB extension cable or USB hub.
      Notes Icon Caution:

      If the Windows "Found New Hardware" window appears, check the device that the Wizard refers to.

      • If it mentions the full product name, such as "Epson Stylus DX4400 Series", then click Cancel. This is important as following the Found New Hardware Wizard may cause the problem to reoccur.
      • If you have an All-In-One and it is for "Epson Scanner", follow the Wizard through – clicking Next and OK. This will install the scanner correctly.
    11. If the Epson installation does not continue after a couple of minutes, check that the USB cable is securely connected in both the computer and printer ports, then click the "Manual" button.
    12. If clicking the "Manual" button was necessary, select an available USB (Virtual printer port for USB) from the list. Click OK.
    13. Once the installation is complete, click OK. Remove the CD from the CD-ROM drive and restart the computer.

    For models not mentioned above (Stylus Color, selected Stylus 'C', 'D', 'Photo' and 'Photo R' range inkjet printers, and selected Laser printers) see the following Related Article: How is my product supported in Windows Vista?

    You may need to download and install the driver from the Epson website.

  16. Once restarted, attempt a print to confirm that the driver tabs and Status Monitor now appear in the correct language.

Testing the Scanner

This section relates to All-In-One products only

We recommend that you test the scanner software, as the process in this article may result in the removal of files required by the scanner.

  1. Start with the Epson product powered on and connected to a USB port on the computer.
  2. Open EPSON Scan by double-clicking on the  Desktop icon, or via  Start > All Programs.
    • If it is installed correctly, EPSON Scan will open successfully. Stop here as no further troubleshooting is necessary.
    • If you receive the message "EPSON Scan Cannot Be Started" or another error message, reinstall Epson Scan.

Windows 2000 and XP

Follow the instructions below to remove the foreign language from the Epson printer driver and Status Monitor.

Notes Icon Note:

This will remove all currently installed Epson printers but must be followed in order to resolve the issue.

Important: This article assumes that your printer is operational (e.g. displaying no errors) and addresses the foreign language driver issue only.

  1. Start with the printer powered on and connected to the computer.
  2. Open the Printers folder. Check for and cancel any queued print jobs for any installed Epson printer.
    1. Click Start > Control Panel.
    2. Open Printers and Faxes or Printers and Other Hardware.
    3. Double-click on the Epson printer icon to open the print queue.
    4. If documents are waiting in the print queue, click Printer then Cancel All Documents.

      Notes Icon Note:

      If you have more than one icon for your Epson printer model(s), repeat this procedure for any duplicate drivers.

    5. If you have had to cancel documents, restart the computer before moving on to the next step. To restart the computer, click Start > Shut Down, and click on Restart from the dialogue box that appears.
  3. Power off the Epson product and disconnect the USB cable.
  4. Uninstall the printer driver from Add or Remove Programs.
    1. Click on the Start menu, then Control Panel.
    2. Open Add or Remove Programs.
    3. Locate and click on EPSON PRINTER SOFTWARE (this may be named in a foreign language, e.g. "EPSON-Drucker-Software"). A size will not be stated, this is normal.
    4. Click on the Change/Remove button.

      EPSON Drucker Software

    5. The Epson Printer Utility window will appear (this may be titled in the foreign language, e.g. "Deinstallation fur EPSON-Drucker-Utilities").
    6. Click on the Epson printer icon that corresponds to the printer you wish to uninstall and click OK.
    7. Answer "Yes" to all prompts to complete the uninstall process.

      Confirm Uninstall

    8. Click OK to the "Uninstall complete" notification.

      Uninstall Complete

    9. Repeat this procedure until all Epson printer drivers are uninstalled.
    10. Once complete, close Add or Remove Programs.
  5. Browse to the inf folder from Windows Explorer, or My Computer:
    • Windows 2000: c:\winnt\inf
    • Windows XP: c:\windows\inf
      1. Open Windows Explorer or My Computer.
      2. Navigate to the drive that Windows is installed on (usually C:).
      3. Open the winnt folder (Windows 2000), or windows folder (Windows XP).
      4. Open the inf folder.

        Notes Icon Note:

        If you cannot locate the inf folder open the Start menu and select Run. Type inf into the blank Open: box then press Enter.

  6. You will now need to search for the Epson 'oem' files in the Windows inf folder.
    1. Locate the files labelled OEMxx.inf (where xx is a number from 0, 1, 2, etc. upwards). The oem files you locate may not display the .inf extension.

      INF Folder

    2. There are normally two oem files that share the same number. For example with oem1 there would normally be oem1 and oem1.PNF.

      oem.inf file: oem.PNF file:

    3. Start with the first oem.inf file (usually oem0.inf).

      Notes Icon Note:

      You cannot open a .PNF file.

    4. Double-click on the file and it will open in Notepad.
    5. Check for "SEIKO EPSON" or "EPSON" within the first few lines of text.
    6. If it does not say "SEIKO EPSON" or "EPSON" within the first few lines, close the file and check the next oem file. To close a file, click on the  close icon found in the top-right of the program window.
    7. If "SEIKO EPSON" is listed within the first few lines and the printer details are listed further down, close and delete the file. To delete it, right-click on the file and a menu will appear - left-click on Delete.

      Caution Icon Caution:

      You MUST NOT delete any OEMxx files that do not contain "SEIKO EPSON".

    8. Click Yes to the "Confirm Delete" prompt, to send the file to the Recycle Bin. Then delete its corresponding oem.pnf file.

      In the example below, oem109.inf is a SEIKO EPSON file. This should be deleted along with oem109.PNF.

      oem109.inf example

    9. Continue to check each OEMxx.inf file in turn, following the procedure above.
    10. Once all OEMxx.inf files have been checked, close the inf folder.
  7. Stop the Print Spooler service in Local Services.
    1. Open the Start menu, click on Run. A small window will appear.
    2. Click in the Open: field and type services.msc.
    3. Click OK. This will open the Local Services window.
    4. Scroll down the list of services until you find the Print Spooler.
    5. Click on Print Spooler to highlight it.
    6. At the top-left of the window, click on Stop the service. Windows will attempt to stop the service.
    7. Once the Print Spooler service has stopped, close the window.
  8. Restart the computer.
  9. Once restarted, remove the Epson files from the w32x86 folder.
    1. Open Windows Explorer or My Computer.
    2. Open the windows folder (windows on XP, winnt on 2000).
    3. From here, browse to: system32\spool\drivers
    4. In the drivers folder you should find the folders Color and w32x86.
    5. Right-click on the w32x86 folder and left-click Delete.

      w32x86 folder

    Notes Icon Note:

    Deleting the w32x86 folder will remove all installed printer drivers, so these will need to be reinstalled.

    If you have non-Epson printers installed and do not wish to reinstall them, do the following:

    1. Open the w32x86 folder to display the contents.
    2. Delete any Epson or EP files from the w32x86 and 3 folders.
    3. Confirm that you want to remove the files to the Recycle Bin.

  10. Once deleted, restart the computer. This should also restart the Print Spooler.
  11. Once restarted, check that the Print Spooler service is running.
    1. Repeat Steps 9.a - 9.e to open the Local Services console.
    2. If the Print Spooler status is not 'started' you will have to restart it manually.
    3. With Print Spooler highlighted, click on Start the service.
    4. If Start is not listed but Restart is, click on Restart the service.
    5. Windows will attempt to start the service.
    6. Once the Print Spooler status is "Started", right-click on the spooler and left-click on Properties. In the Properties window, make sure the startup type is set to Automatic, and then click OK. Close the services.msc window.
  12. Remove the Epson folder from the (C:) drive.
    1. Open My Computer.
    2. Open Local Disk (C:) - or the hard drive that Windows is installed on.
    3. Locate and delete the 'EPSON' folder.
  13. Delete the PrinterDriverTemp and the Epson printer name folders from C:\Program Files\EPSON.
    1. Locate and open the Program Files folder.
    2. Locate and open the EPSON folder.
    3. Locate the folder named after your Epson printer model.
    4. Right-click on the folder and left-click on Delete.

      Delete Printer Folder

    5. If you have more than one Epson printer installed, delete all folders relating to the individual Epson printer models.
    6. In C:\Program Files\EPSON, locate the PrinterDriverTemp folder.
    7. Right-click on the PrinterDriverTemp folder, then left-click on Delete.

      Delete Printer Driver Temp Folder

  14. Close the window and empty the Recycle Bin.
    1. Right-click the Recycle Bin icon on the Desktop.
    2. A menu will appear; left-click on Empty, or Empty Recycle Bin.
    3. Click Yes to the prompt to delete the items in the Recycle Bin.
  15. Make sure that your printer is still switched off and disconnected from the computer. Follow the process below to reinstall the printer driver from the CD-ROM.
    1. Insert your Epson Software CD-ROM.
    2. Click Exit if the 'Epson Install' menu appears.

      Notes Icon Note:

      If you do not have the original CD-ROM, download the driver from the Epson website. Visit the link below and select your product range, specific model, and the operating system from the menus.

      For further assistance, see the following Related Article - once complete, return to the next step in this article:

    3. Open My Computer.
    4. Right-click on the Epson CD icon and select Explore.

      Explore CD

    5. You will see folders listed in the window. If various language folders are not amongst them, browse through the first set of folders and look for the folder with the language you require the driver to be installed in (e.g. the English folder).
    6. Hold down the left mouse button on the folder and drag the folder out of the CD window onto the Desktop.

      The image below uses 'English' as an example. You will need to drag the language folder that you require.

    7. Wait for the files to finish copying over.

    8. Once Windows has stopped copying files, remove the CD-ROM from the CD drive and restart your computer.
    9. Once restarted, locate the ENGLISH folder on the Desktop.
    10. Double-click on the folder and this will open a window.

      The image below uses 'English' as an example. The language folder you see is the folder you copied to the Desktop in step f.

    11. Double-click on the folder that relates to your operating system i.e. Win2K_XP is for Windows 2000 and Windows XP.
    12. Double-click on the Setup folder.
    13. In the Setup folder, look for a Setup.exe file. There may be two Setup files in the folder - the correct Setup file can be identified by an icon of a computer monitor:

    14. Double-click on the Setup.exe file.
    15. The Epson Printer Utility Setup window will appear. Click on the correct printer model to highlight it and click OK to continue.  
    16. Power on the printer and connect it to the computer when prompted. Connect the printer directly to a USB or Parallel port on the computer - do not connect it via a third party device such as a USB extension cable or USB hub.

      Caution Icon Caution:

      If the Windows "Found New Hardware" window appears, check the device that the Wizard refers to.

      • If it mentions the full product name, such as "Epson Stylus C66 Series", then click Cancel. This is important as following the Found New Hardware Wizard may cause the problem to reoccur.
      • If you have an All-In-One and it is for "Epson Scanner", follow the Wizard through - clicking Next and OK. This will install the scanner correctly.

    17. If the Epson installation does not continue after a couple of minutes, check that the USB cable is securely connected in both the computer and printer ports, then click the "Manual" button. For some products, wait for the installation to time out then click Retry.

      Click Manual button

    18. If clicking the "Manual" button was necessary, select an available USB (Virtual printer port for USB) from the list. Click OK.

      Select Port

    19. Once the installation is complete, click OK.
  16. When the installation has finished, you may need to install Status Monitor. This is only required if your printer's driver does not include the Status Monitor utility. Products with a separate Status Monitor utility can find this in the STM3 folder of the language folder you copied onto the Desktop (e.g. ENGLISH\STM3). Locate the STMSETUP.exe file and once installed, delete the language folder from your Desktop and empty the Recycle Bin. Restart the computer, and move to the next step.

    The image below uses 'English' as an example.

  17. Attempt a print to confirm that the driver tabs and Status Monitor now appear in the correct language.

TESTING THE SCANNER

This section relates to All-In-One products only

Epson recommends that you test the scanner software, as the process in this article may result in the removal of files required by the scanner.

  1. Start with the Epson product powered on and connected to a USB port on the computer.
  2. Open EPSON Scan by double-clicking on the Desktop shortcut, or via Start > All Programs menu.
    • If it is installed correctly, Epson Scan will open successfully. Stop here as no further troubleshooting is necessary.
    • If you receive the message "Epson Scan Cannot Be Started" or another error message, reinstall Epson Scan.

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