Find a repair centre

Support & Downloads: Epson GT-20000

How to fully uninstall a USB printer from Windows 7


  • I have followed the available troubleshooting advice for Windows 7 but there is still no response from the printer when I send a print job.
  • I want to update to the latest driver and need to uninstall the current driver before doing so.
  • I need to fully remove the printer and driver for my Epson printer.


You may need to remove the Epson driver for your printer if you simply wish to remove the Epson software from your system, or you wish to remove the software to try to resolve a problem you are experiencing with the Epson drivers or software.

If you have been experiencing difficulties printing to your computer, there may be a communication issue. Ensure that you have followed the troubleshooting article that addresses the issue you are experiencing. If the issue remains, the printer driver may need to be fully uninstalled.

Notes Icon Note:

This procedure is more in-depth than the standard method of uninstalling and will remove all currently installed Epson printers.

Important: This article assumes that your printer is operational (e.g. displaying no errors) and addresses the full uninstall process only.


Follow the steps below to fully uninstall the printer driver from Windows 7. This procedure does not apply to products using an inbox driver. If you are unsure of which type of driver you have installed then refer to Epson and Windows 7 for guidance.

  1. Start with the printer powered on and connected to the computer.

  2. Open the Printers folder. Check for and cancel any queued documents for all installed Epson printers.

    1. Click Start and then click Devices and Printers.
    2. Right-click on the Epson printer, and then left-click on See What's Printing to open the print queue.
    3. If there are documents waiting in the print queue, click Printer then Cancel All Documents.
    4. Click Yes when prompted "Are you sure you want to cancel all documents for 'Epson xxxx'?".

      Notes Icon Note:

      If you have more than one icon for your Epson printer model(s), repeat this procedure for any duplicate drivers. However, be aware that Windows 7 has a new feature called port stacking. This means if one or more printer drivers are using the same virtual printer port, Windows will stack the printers as a list when you right-click on the printer icon, but only one icon will be displayed.

      For detailed instructions on this step, refer to How to cancel print jobs in Windows.

    5. If you have had to cancel documents, restart the computer before moving on to the next step. To restart the computer, click Start, click the arrow and then Restart.

    Back to Top

  3. Power off the printer and disconnect the data cable.

  4. Uninstall the printer driver from Programs and Features.

    1. Click on Start, then Control Panel.
    2. Left-click Uninstall a program. (If Uninstall a program is not listed, look for and select Programs and Features instead.)

    3. Locate and double-click on EPSON Printer Software. (There will be no file size in the Size column, this is normal.)

    4. Click Continue if you receive a Windows permission request to "Uninstall or change an application".
    5. The EPSON Printer Utility window will appear.
    6. Click on the Epson printer icon that corresponds to the printer you wish to uninstall and click OK.

    7. Answer Yes to all prompts to complete the uninstall process.
    8. Click OK to the "Uninstall complete" notification.
    9. Repeat this procedure until all Epson printer drivers are uninstalled.
    10. Once complete, you may wish to remove any EPSON software that was bundled with your printer, e.g. EPSON File Manager or EPSON Easy Photo Print.
    11. Once the uninstall process has finished, close the Programs and Features window.

    Back to Top

  5. Browse to the inf folder from the Start Search menu, Windows Explorer, or Computer:

    1. Open Windows Explorer or Computer.
    2. Navigate to the drive that Windows is installed on (usually C:).
    3. Open the windows folder.
    4. Open the inf folder.

      Notes Icon Note:

      If you cannot locate the inf folder, click on Start and type 'Run' into the Start Search box. (Or hold the Windows logo key + R.). Type inf into the blank Open: box then press Enter.

  6. You will now need to search for the Epson 'oem' files in the Windows inf folder.

    1. Locate the files labelled OEMxx.inf (where xx is a number from 0, 1, 2, etc. upwards). The oem files you locate may not display the .inf extension.

    2. There are normally two oem files that share the same number. For example with oem0 there would normally be oem0 and oem0.PNF.

      oem.inf file:    oem.PNF file: 
    3. Start with the first oem.inf file (usually oem0.inf).

      Notes Icon Note:

      You cannot open a .PNF file.

    4. Double-click on the file and it will open in the Notepad program.
    5. Check for "SEIKO EPSON" or "EPSON" within the first few lines of text.
    6. If it does not say "SEIKO EPSON" or "EPSON" within the first few lines, close the file and check the next oem file. To close a file, click on the Close icon found in the top-right of the program window.

      Notes Icon Caution:

      You must not edit any OEM files.

    7. If "SEIKO EPSON" is listed within the first few lines and the printer details are listed further down, close and delete the file. To delete it, right-click on the file icon then left-click on Delete from the menu.

      Notes Icon Caution:

      You must not delete any OEMxx files that do not contain "SEIKO EPSON".

    8. Click Yes to the "Confirm Delete" prompt, to send the file to the Recycle Bin. Then delete its corresponding oem.pnf file.

      In the example below, oem40.inf is a SEIKO EPSON file. This should be deleted along with oem40.PNF.

    9. Continue to check each OEMxx.inf file in turn, following the procedure above.
    10. Once all OEMxx.inf files have been checked, close the inf folder.

    Back to Top

  7. Stop the Print Spooler service in Local Services.

    1. Click on Start and type 'Run' into the Start Search box. (Or hold the Windows logo key + R.). A small window will appear.
    2. Click in the Open: field and type services.msc.
    3. Click OK. Click Continue if the Windows User Account Control asks your permission to continue.
    4. This will open the Local Services window.
    5. Scroll down the list of services until you find the Print Spooler.
    6. Click on Print Spooler to highlight it.
    7. At the top-left of the window, click on Stop the service. Windows will attempt to stop the service.
    8. Once the Print Spooler service has stopped, close the window.

  8. Remove the Epson files from the w32x86 folder (Windows 7 32-bit) and/or the x64 folder (Windows 7 64-bit).

    1. Open Windows Explorer or Computer.
    2. Open the windows folder.
    3. From here, browse to: \system32\spool\drivers.
    4. In the drivers folder you should find the folders Color and w32x86. (Windows 64-bit users: you may also find a x64 folder.)
    5. Right-click on the w32x86 folder and left-click Delete, do the same again if you have a x64 folder, as both may contain files regarding your Epson printer.

    Notes Icon Note:

    Deleting the w32x86 and the x64 folders will remove all installed printer drivers so these will need to be reinstalled.

    If you have non-Epson printers installed and do not wish to reinstall them, do the following:

    1. Open the w32x86 or the x64 folder to display the contents.
    2. Delete any Epson or EP files from the w32x86 and 3 folders.
    3. Confirm that you want to remove the files to the Recycle Bin.

    If you are not sure which version of Windows 7 you are running, refer to Am I running a 32-bit or 64-bit edition of Windows? for help.

    Back to Top

  9. Once deleted, restart the computer. This should also restart the Print Spooler.

  10. Once restarted, check that the Print Spooler service is running.

    1. Repeat Steps 7.a - 7.e to open the Local Services console.
    2. With Print Spooler highlighted, click on Start the service.
    3. If Start is not listed but Restart is, click on Restart the service.
    4. Windows will attempt to start the service.
    5. Once the Print Spooler status is "Started", close the window.
      For a full guide, see How to Stop and Restart the Print Spooler Service.

  11. Remove the Epson folder from the (C:) drive. Open Computer. Open Local Disk (C:) - or the hard drive that Windows is installed on. Locate and delete the EPSON folder.

  12. Delete the PrinterDriverTemp and the Epson printer name folders from C:\Program Files\EPSON.

    1. Locate and open the Program Files folder.
    2. Locate and open the EPSON folder.
    3. Locate the folder named after your Epson printer model.
    4. Right-click on the folder icon and left-click on Delete.

    5. If you have more than one Epson printer installed, delete all folders relating to the individual Epson printer models.
    6. In C:\Program Files\EPSON, locate the PrinterDriverTemp folder.
    7. Right-click on the PrinterDriverTemp folder, then left-click on Delete.

    Back to Top

  13. Confirm that you want to delete the file then close the window. Restart the computer by clicking Start, click the arrow then followed by clicking Restart.
  14. Once the computer has restarted, right-click on the Recycle Bin icon (located on the Desktop). A menu will appear: left-click on Empty, or Empty Recycle Bin. Click Yes to the prompt to delete the items in the Recycle Bin.
  15. Make sure that your printer is still powered off and disconnected from the computer. The Epson printer driver is now uninstalled.

If you need to reinstall the printer driver, do so using either the original CD-ROM (if the product was released after October 2009) or the latest and recommended drivers from the Epson Support website.

For driver information on all products see Epson and Windows 7.

Back to Top

Did you find this article helpful

Thanks for leaving feedback