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How to install an inbox driver in Windows 7


  • Windows 7 x86 and x64
  • Epson printers and All-In-Ones for which an inbox driver is available


What is an inbox driver?

An inbox driver is a driver supplied with an operating system rather than being provided by the device's manufacturer on a website or CD. In Windows there are two additional types of inbox drivers: Inbox (M) and ESC/P 2.

  • Inbox (M) drivers provide most features available in a standard Epson driver, such as monitoring ink levels, page layout settings and other print quality and paper options. The core driver components are provided to Microsoft by Epson. However, some features such as double-sided printing may not be available.

  • ESC/P 2 drivers are Windows universal drivers (Unidrv). An ESC/P 2 driver enables you to print, but provides limited print quality, paper and page layout options. ESC/P 2 drivers do not allow you to monitor your ink levels.

Is there an inbox driver available for my product?

For details of how your product is supported, see article Epson and Windows 7. You can also browse the list of inbox drivers available on your PC from the Add Printer wizard, as shown below.

How to install an inbox driver

When your device is first powered on and connected to your PC, Windows will attempt to automatically download and install the required driver for you. This will only happen if your PC is connected to the Internet and you authorise the installation.

  1. Start with your product powered off.

  2. If you have already tried to install a driver from your original product CD or from the Epson website, uninstall it before proceeding. Otherwise, Windows may not be able to locate and install the correct inbox driver.
  3. All-In-One users only: download and install Epson Scan, which you can obtain from the Drivers & Software section of the Epson website. If you are using Windows 7 64-bit, you can download and install the Vista 64-bit version of Epson Scan. Once Epson Scan is installed, restart your computer.

  4. Check that the USB or other interface cable is connected between the printer and the computer, and that the power cable is plugged in.

  5. Power on the printer. You should see screens similar to the examples below.

    The examples in this article depict the Epson Stylus Photo RX620

  6. Wait while the the Windows Update searches for the driver. This can take a long time (over 20 minutes), but once the driver has been located you'll see the following window:

  7. Click Close.

  8. To access the driver, click on the Windows Start orb and then select Devices and Printers.

  9. Your printer or All-In-One should now be listed under Printers and Faxes.

    Example: Epson Stylus Photo RX620

    If your printer is shown with an (M) suffix:

    1. Right-click on the printer and select Printing Preferences.

    2. Next, update the ink levels by clicking on the Get Ink Levels button, as shown below.

    If the printer icon is not labelled with your specific printer model name, but instead has a generic label of Epson ESC /P-R or Epson ESC Standard, use the Windows Driver Update Service to look for an updated driver. For instructions see Windows 7: How to install an Epson printer using the Driver Update Service.

    A generic ESC driver

  10. Your product will now be ready to use.

How to browse the Add Printer wizard or manually install an inbox driver

You can browse the list of inbox drivers in the Add Printer wizard to look for a particular model.  This allows you to check driver availability and, if required, install a driver for a particular device even when it is not connected to your PC.

  1. Click on Start, then Devices and Printers.

    A list of installed printers and other devices will open.

  2. Click on Add a Printer at the top of the screen.

  3. The Add Printer wizard will open. Click on Add a local printer.

  4. From the Use an existing port drop-down menu, select a port that corresponds with how you will connect your printer. For USB connections, select a USB port, e.g. USBxxx (Virtual printer port for USB). For parallel connections, select LPTx.

  5. Click Next to proceed.

  6. Select Epson from the list of manufacturers and browse the list of products for the device you want to check or install.

    Drivers with an (M) suffix allow you to monitor the levels of your consumables. Drivers marked ESC/P 2 do not allow you to monitor consumables.

  7. If you want to install a product, click on it and then click Next.


    If your printer or All-In-One is listed in Epson and Windows 7 as having an inbox driver but is not shown in the wizard, update the list of drivers by clicking on the Windows Update button. You will need to be connected to the internet. Windows will search for additional drivers:

    Once complete, any additional drivers found will now be available to install. Browse the list again for an inbox driver for the product.

  8. Choose a different name for the printer if required and then click Next.

  9. Click Next.

  10. Tick Set as default printer if required. (Your default printer is pre-selected in applications to receive the print jobs.)

  11. Finally, click Finish to install the driver.

    Once installed, the printer driver will now appear in Devices and Printers.  When you connect and power on your printer, Windows should detect it and it will then be ready to use.

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