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AcuLaser M2000 Series: I get a Paper Out error when I try to print even though there is paper loaded in the tray. How do I resolve this?

RELATES TO:

  • AcuLaser M2000 / M2010 and variants
  • The printer reports a "Paper Out" error when you attempt to print, even though there is paper loaded in the paper tray
  • Microsoft Windows 2000, XP and Vista, and Mac OS X

EXPLANATION:

If you receive a "Paper Out" error when printing even though you have paper loaded in the printer, there is a mismatch between the paper size settings in your software and the paper actually loaded in the printer.

    Example

    You have paper loaded in the (upper) MP tray and not in the (lower) LC1 tray, but the paper size setting for the print job only matches the size set for the LC1 tray.  The printer detects that there is no paper in the tray with the appropriate paper size and therefore reports "Paper Out".

A "Paper Out" error is indicated by the following lights on the printer. If you are receiving a different error, refer to your user guide for help.


An error message will also appear in the window of EPSON Status Monitor 3 if it is installed and your error notifications are enabled.

SOLUTION:

We recommend updating your printer's firmware to the latest version. After doing so, incorrect paper size settings in your print job will no longer result in a "Paper Out" error. Instead, your printer will indicate a "Check Paper Size" error, but you will be able to continue to print the job by pressing the Start/Stop button.

However, to avoid any errors you should ensure that the paper size settings for your print job always match the paper you have loaded in the printer. For example, the application you are printing from may be set to the American LT (US Letter) paper size instead of A4.

Follow the steps below:

  1. Clear the error. To do this, cancel the current print job by pressing the Job Cancel button. If there is more than one pending print job, cancel all outstanding jobs by holding the Job Cancel button for two seconds.

  2. Load paper in all paper trays, then print a status sheet by pressing the Information button:


  3. Check the version of your printer's firmware as follows:


    If your firmware revision is 26815 or lower then we recommend updating the firmware to version 26830.  If your version is 26830 or greater, please do not change the firmware.

  4. Update your printer's firmware:

    You can carry out the firmware update yourself by downloading the necessary software from the links in this article.

    • The following operating systems are supported:

      Windows (via USB or network): Windows 2000 (Professional/Server)
      Windows XP Home edition, Professional edition and Professional x64
      Windows Vista and Vista x64 editions
      Windows 2003 Professional, Server, Standard, Enterprise and Server 2003 x64 edition

      Mac (via network only): Mac OS X Intel 10.4.x or later
      Mac OS X PowerPC 10.2.x or later


    • You can perform the upgrade by USB (Windows only) or via a network (Windows and Mac). Follow the instructions for the method you want to use:

      Upgrading via USB: English instructions in PDF format
      Upgrading via a network: English instructions in PDF format



    Download the Firmware Updater

      Windows Mac OS X
    Version 2.0b 2.0b
    Operating System(s) Windows XP 32-bit, Windows 2000, Windows XP 64-bit,
    Windows Vista 32-bit, Windows Vista 64-bit
    Mac OS X - PowerPC, Mac OS X - Intel
    Language(s) English, Français, Nederlands, Deutsch,
    Español, Italiano, Portugues
    English, Français, Nederlands, Deutsch,
    Español, Italiano, Portugues
    Release Date 04 December 2008 04 December 2008
    File Format ZIP ZIP
    File Size 1.89MBs 1.48MBs
    Download Click here Click here


    Download the Firmware file (Windows and Mac OS X)

    In order to download the firmware file, you must read and accept the licence agreement detailed below. If you accept these terms, you can indicate this by selecting the appropriate button below the agreement. If you do not accept these terms, you will be unable to download this file.

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    After upgrading your firmware, if you set an incorrect paper size in your print job then an error will be indicated, but you'll be able to continue to print by pressing the Start/Stop button. However, we also recommend carrying out the checks below to identify and resolve the cause of the error.

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Resolving incorrect paper size errors in Windows and Mac OS X

  1. Check the paper size settings of your printer driver and application.

  2. Print from your application after ensuring that the paper size is set correctly.

After carrying out all of the above steps, you should now be able to print. If you are still encountering errors, see the "How do I resolve Check Paper Size or Paper Set XXX errors" article appropriate to your operating system in the Related Articles section.


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