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Adobe Photoshop does not recognise my scanner/All-In-One. What should I do?


  • Mac OS X
  • Windows 7 and 8
  • Adobe Photoshop CS4, CS5, CS6 and CC
  • Scanning functionality - importing to Photoshop
  • Epson Scanner and All-In-One ranges


Adobe Photoshop no longer automatically installs the TWAIN plug-in it needs to recognise your scanner. Click here and follow the steps to install the TWAIN plug-in.

Notes Icon Note:

If you encounter any of the following problems when using the TWAIN plug-in with Photoshop, please contact Adobe Systems Inc. for further support.

  • Photoshop or Epson Scan freezes or quits unexpectedly.
  • You are unable to close the Epson Scan window.
  • You see errors during the import.
  • The preview of the imported image, or the imported images itself, appears incorrect on the screen.

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