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How to check if your system has sufficient USB/FireWire/SCSI support for Epson scanners and printers

RELATES TO:

  • Microsoft Windows 2000, XP and XP x64
  • Epson scanners and printers
  • Device Manager
  • System specification

EXPLANATION:

This article explains how to check if your computer provides sufficient USB, FireWire, or SCSI support.

You may have arrived at this article from a scanner troubleshooting article, or may simply wish to check if the computer system if suitable prior to installing an Epson scanner or printer.


Notes Icon Note:

Your computer must be a Windows XP, or 2000 pre-installed model, or a Windows 98, Me pre-installed model that was formatted and installed with Windows XP, or 2000.

For devices connected via USB, you may not be able to install the driver on a computer that does not meet these specifications. For details about your computer, contact your dealer.


The first step is to open Device Manager. Follow the steps below:


  1. Right-click on My Computer icon, and left-click on Properties.

  2. The System Properties window will open. Click on the Hardware tab, and then on Device Manager.
  3. Follow the section appropriate for the way that your Epson device connects to the computer:

      SCSI Scanners:



      1. In Device Manager, click on the [+] plus beside SCSI and RAID controllers.

      2. Check if the correct SCSI HBA (Host Bus Adapter) add-in card is listed and identified. The SCSI Controller should be listed with a manufacturer name e.g. 'Adaptec xxx SCSI Controller'.

        Figure 1: The SCSI card is identified as 'Adaptec AHA-2930CU PCI SCSI Controller':


        Notes Icon Note:

        An entry for a SCSI device does not mean that there is a SCSI interface port on the computer system to connect the scanner. There are different types of SCSI cards available such as storage controllers, RAID Controllers for SAS & SATA drives, and HBAs for SATA drives.


      3. If the correct SCSI card (SCSI Controller) is identified and is listed without an error symbol, your Windows operating system provides sufficient SCSI support.
        • If you experience any problems operating your Epson SCSI scanner; the scanner is not listed in Device Manager; or the scanner is listed with an error, click here to open the scanner troubleshooting article.

      4. If the SCSI Controllers or SCSI & RAID Controllers device category does not exist, the system does not provide sufficient SCSI support. It indicates that either a SCSI add-in card is not installed on the computer system, or the SCSI card is not detected.
        • If you know a SCSI add-in card is present on the computer system, make sure the SCSI card is installed securely in the expansion slot on the computer system motherboard.

        • If the SCSI & RAID Controllers category is still missing from the Device Manager, you could try installing the SCSI card in a different slot on the computer system motherboard.

          Caution Icon Caution:

          It is important that the computer system is unplugged from the power outlet when installing any add-in card on the motherboard to prevent electrical shock and possible damage to the computer system.

          For information on how to check/install the SCSI card, refer to the documentation that came with the SCSI card or your computer.

          As this problem may be related to the BIOS, Windows, or hardware we recommend that you contact your PC vendor, the manufacturer of the SCSI add-in card, and Microsoft for further support.


        If the SCSI controller is listed with an error, refer to the table below.

          Device Manager uses the following symbols to provide information about a particular error condition with a specific system device:


          Symbol Definition
          Indicates the device is in a problem state. A device that is in a problem state can be functioning. A problem code explaining the problem is displayed for the device.
          Indicates a disabled device. A disabled device is a device that is physically present in the computer and is consuming resources, but does not have a protected-mode driver loaded.
           or  Indicates that Windows was unable to locate the drivers for the device or the driver is not available. If listed under  Other Devices, Windows may not be able to determine the type of device attached to the computer.
          On a device resource in Computer properties, indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. Note that it does not indicate a problem or a disabled device state.


          You could use the Troubleshooting Wizard, if available, to help you diagnose and fix the problem.

          1. Click on Troubleshoot in the device Properties. This will start the Troubleshooting Wizard.
          2. Follow the on-screen prompts and once completed, open the device Properties again and check the Device status area.

          If, after troubleshooting, the SCSI Controller is listed and identified in Device Manager without an error symbol, it should be ready to use with the scanner.

          • If you experience any problems operating your Epson SCSI scanner; the scanner is not listed in Device Manager; or the scanner is listed with an error, click here to open the scanner troubleshooting article.

          If, after troubleshooting, the SCSI Controller is still listed with an error or not identified, we recommend contacting your PC vendor, SCSI card manufacturer, or Microsoft for support. If you continue to experience problems with SCSI interface, you may need to check the configuration of the SCSI card BIOS. Contact Adaptec for support.

          If you experience any of the following problems, you may need to investigate a possible IRQ conflict:

          • The scanner and another device not working (a peripheral such as a printer, or another device such as a disk drive, interface card, modem etc.)
          • The computer freezes up.
          • The computer does not boot into Windows.

          When the computer boots, a unique IRQ (interrupt request) is assigned to each hardware device that requires one. A device requires an IRQ if it can initiate an action or provide input to the computer. The SCSI card will be assigned an IRQ, as are devices such as your disc drives, mouse, and keyboard. The IRQ uniquely identifies that device as well as the software that controls it, and this is used by the computer. Some IRQs are reserved for specific device types, others are available for Windows to assign. Devices can share an IRQ in Windows without it causing a conflict generally as long as they are not used at the same time. If another device is sharing the same IRQ number, and both attempt to send information to the computer/are used at the same time, it will likely cause a conflict.

          See the following Microsoft articles for IRQ support information:


      Back to Top


      USB Scanners / Printers:



      1. In Device Manager, locate Universal Serial Bus Controllers.

        Notes Icon Note:

        If the USB Universal Host Controllers device category does not exist, your Windows operating system does not provide USB support.

        No further troubleshooting is necessary at this point. In the event of this, contact your dealer for advice. Contact your PC vendor or Microsoft for support.


      2. Click on the [+] plus next to Universal Serial Bus Controllers, then check if the USB Universal Host Controller is identified (i.e. a manufacturer is named e.g. Intel, VIA, SiS, Nvidia, ALi).

        Figure 1: The USB Host Controller is identified as 'Intel (R) 82801GB':


      3. If the USB Universal Host Controller and the USB Root Hub are identified your Windows operating system provides sufficient USB support.

        Notes Icon Note:

        There are known issues with the Via/Via Tech USB Controllers that may affect the detection, installation and communication of the scanner / printer with the computer.

        Microsoft released updates in the Service Packs, for both Windows 2000 and XP so ensure that your system is fully updated. The latest updates can be downloaded and installed through the Windows Update or Microsoft Update tool, available from http://windowsupdate.microsoft.com.


        • Scanners: If you experience any problems operating your Epson USB scanner; the scanner is not listed in Device Manager; or the scanner is listed with an error, click here to open the scanner troubleshooting article.

        • Printers: If you experience any problems operating your Epson USB printer; USB Printing Support is not listed in Device Manager; or the printer is listed as an 'Unknown Device' or with an error, click here to open the printer troubleshooting article.

      4. If a Universal Serial Bus Controller or USB Root Hub are not identified (i.e. a manufacturer name is not provided, only 'Generic' or 'Standard'), your Windows operating system does not provide sufficient USB support.

        An example of this is below - note how a specific name is not given, only 'Standard Enhanced PCI to USB Host Controller'.


        Figure 2: The USB Host Controller is not identified:


        Notes Icon Note:

        In the event of this, you could try updating the driver in Device Manager.

        Right-click on the USB Host Controller and left-click on 'Update Driver'. Select the option to connect to Windows Update, and follow the Hardware Update Wizard to update the driver. Repeat this step for any unidentified USB Host Controllers.

        If this fails, you could refresh the driver stack - please contact Microsoft for advice. For detailed information about your computer, contact your dealer.

        Microsoft Support: http://support.microsoft.com/


      5. If any USB Universal Host Controller or USB Root Hub is listed with an error under Other Devices or Universal Serial Bus Controllers, refer to the table below.

          Device Manager uses the following symbols to provide information about a particular error condition with a specific system device:


          Symbol Definition
          Indicates the device is in a problem state. A device that is in a problem state can be functioning. A problem code explaining the problem is displayed for the device.
          Indicates a disabled device. A disabled device is a device that is physically present in the computer and is consuming resources, but does not have a protected-mode driver loaded.
           or  Indicates that Windows was unable to locate the drivers for the device or the driver is not available. If listed under  Other Devices, Windows may not be able to determine the type of device attached to the computer.
          On a device resource in Computer properties, indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. Note that it does not indicate a problem or a disabled device state.


          You could use the Troubleshooting Wizard, if available, to help you diagnose and fix the problem.

          1. Click on Troubleshoot in the device Properties. This will start the Troubleshooting Wizard.
          2. Follow the on-screen prompts and once completed, open the device Properties again and check the Device status area.

          If, after troubleshooting, the USB Universal Host Controller is listed and identified in Device Manager without an error symbol, it should be ready to use.

          • If you experience any problems operating your Epson USB scanner; the scanner is not listed in Device Manager; or the scanner is listed with an error, click here to open the scanner troubleshooting article.
          • If a USB Host Controller or USB Root Hub is still listed with an error or not identified, we recommend contacting your PC vendor or Microsoft for support.

        If you experience any of the following problems, you may need to investigate a possible IRQ conflict:

        • The scanner/printer and another device not working (a peripheral such as a scanner/printer, or another device such as a disk drive, interface card, modem etc.)
        • The computer freezes up.
        • The computer does not boot into Windows.

        When the computer boots, a unique IRQ (interrupt request) is assigned to each hardware device that requires one. A device requires an IRQ if it can initiate an action or provide input to the computer. The Universal Serial Bus Controllers will be assigned an IRQ (they normally share the same IRQ), as are devices such as your disc drives, mouse, and keyboard. The IRQ uniquely identifies that device as well as the software that controls it, and this is used by the computer. Some IRQs are reserved for specific device types, others are available for Windows to assign. Devices can share an IRQ in Windows without it causing a conflict generally as long as they are not used at the same time. If another device is sharing the same IRQ number, and both attempt to send information to the computer/are used at the same time, it will likely cause a conflict.

        See the following Microsoft articles for IRQ support information:


        Back to Top


      FireWire Scanners / Printers:



      1. In Device Manager, locate IEEE 1394 Bus host controllers.

        Figure 1: The IEEE 1394 Bus host controllers is listed


        Notes Icon Note:

        If the IEEE 1394 Bus host controllers device category does not exist, your Windows operating system does not provide FireWire support. It indicates that either a FireWire add-in card is not installed on the computer system, or the FireWire card is not detected.

        No further troubleshooting is necessary at this point.

        • If you know a FireWire add-in card is present on the computer system, make sure the FireWire card is installed securely in the expansion slot on the computer system motherboard.
        • If the IEEE 1394 Bus host controllers category is still missing from the Device Manager, you could try installing the FireWire card in a different slot on the computer system motherboard.


        Caution Icon Caution:

        It is important that the computer system is unplugged from the power outlet when installing any add-in card on the motherboard to prevent electrical shock and possible damage to the computer system.

        For information on how to check / install the FireWire card, refer to the documentation that came with the FireWire card or your computer.

        As this problem may be related to the BIOS, Windows, or hardware we recommend that you contact your PC vendor, the manufacturer of the FireWire add-in card, and Microsoft for further support.


      2. Click on the [+] plus beside IEEE 1394 Bus host controllers. Check if the IEEE 1394 Host Controller is identified (i.e. a manufacturer is named), and if it is OHCI compliant.

        Figure 2: The Host Controller is identified with a manufacturer and is OHCI Compliant:


      3. If the IEEE 1394 Host Controller is identified and is OHCI compliant, your Windows operating system provides sufficient FireWire support.
        • Scanners: If you experience any problems operating your Epson FireWire scanner; the scanner is not listed in Device Manager; or the scanner is listed with an error, click here to open the scanner troubleshooting article.

        • Printers: If you experience any problems operating your Epson FireWire printer, or the printer is listed as an 'Unknown Device' or with an error in Device Manager, click here to open the printer troubleshooting article.

      4. If the IEEE 1394 Host Controller is not OHCI compliant or not identified, your Windows operating system does not provide sufficient FireWire support.

        Notes Icon Note:

        In the event of this, you could try updating the driver in Device Manager.

        Right-click on the IEEE 1394 Host Controller and left-click on 'Update Driver'. Select the option to connect to Windows Update, and follow the Hardware Update Wizard to update the driver. Repeat this step for any unidentified IEEE 1394 Host Controllers.

        If this fails, you could refresh the driver stack - please contact Microsoft for advice. For detailed information about your computer, contact your dealer.

        Microsoft Support: http://support.microsoft.com/.


      5. If any IEEE 1394 Host Controller is listed with an error under IEEE 1394 Bus host controllers or Other Devices, refer to the table below.

        Device Manager uses the following symbols to provide information about a particular error condition with a specific system device:


        Symbol Definition
        Indicates the device is in a problem state. A device that is in a problem state can be functioning. A problem code explaining the problem is displayed for the device.
        Indicates a disabled device. A disabled device is a device that is physically present in the computer and is consuming resources, but does not have a protected-mode driver loaded.
         or  Indicates that Windows was unable to locate the drivers for the device or the driver is not available. If listed under  Other Devices, Windows may not be able to determine the type of device attached to the computer.
        On a device resource in Computer properties, indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. Note that it does not indicate a problem or a disabled device state.


        You could use the Troubleshooting Wizard, if available, to help you diagnose and fix the problem.

        1. Click on Troubleshoot in the device Properties. This will start the Troubleshooting Wizard.
        2. Follow the on-screen prompts and once completed, open the device Properties again and check the Device status area.

        If, after troubleshooting, the IEEE 1394 Host Controller is listed and identified in Device Manager without an error symbol, it should be ready to use.

        • Scanners: If you experience any problems operating your Epson FireWire scanner; the scanner is not listed in Device Manager; or the scanner is listed with an error, click here to open the scanner troubleshooting article.
        • Printers: If you experience any problems operating your Epson FireWire printer, or the printer is listed as an 'Unknown Device' or with an error in Device Manager, click here to open the printer troubleshooting article.

        • If a IEEE 1394 Host Controller is still listed with an error or not identified, we recommend contacting your PC vendor, FireWire add-in card manufacturer, or Microsoft for support.

        If you experience any of the following problems, you may need to investigate a possible IRQ conflict:

        • The scanner/printer and another device not working (a peripheral such as a scanner/printer, or another device such as a disk drive, interface card, modem etc.)
        • The computer freezes up.
        • The computer does not boot into Windows.

        When the computer boots, a unique IRQ (interrupt request) is assigned to each hardware device that requires one. A device requires an IRQ if it can initiate an action or provide input to the computer. The FireWire card will be assigned an IRQ, as are devices such as your disc drives, mouse, and keyboard. The IRQ uniquely identifies that device as well as the software that controls it, and this is used by the computer. Some IRQs are reserved for specific device types, others are available for Windows to assign. Devices can share an IRQ in Windows without it causing a conflict generally as long as they are not used at the same time. If another device is sharing the same IRQ number, and both attempt to send information to the computer/are used at the same time, it will likely cause a conflict.

        See the following Microsoft articles for IRQ support information:


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