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How to add exceptions to the Windows Firewall

Relates to

  • Printer operation, wired/wireless/shared networking
  • Operating System:
    • Windows XP
    • Windows Vista
    • Windows 7
    • Windows 8 / 8.1
    • Windows 10

When using an Epson application, there are cases where the Windows Firewall will block the application from accessing your network. If this happens, the installation will fail. This issue can also occur with commercially-available antivirus and firewall software, such as those produced by Symantec (Norton)


In Windows XP SP2 / SP3, Windows Vista, Windows 7,8 and Windows 10 the default setting is that the Windows Firewall is turned On. You should add an exception for the Epson application in the Windows Firewall if the printer cannot be found during setup or you cannot connect to the network through the application. The method for adding an exception is explained below.


Caution Icon Caution:

When you add an exception in the Windows Firewall, the port can be used by the registered program(s) and will be able to receive external transmissions e.g. from another computer or printer. This means that this port may pose a security risk for attacks via the network. Consider that there is a real risk of a virus invading your computer. It is the customer's responsibility to assess the risk before changing the firewall settings. Epson cannot be held responsible for any damage resulting from changing the settings.


The example here uses 'EPSON Scan' and 'EPSON Status Monitor'. If you are using a different application, expand the section below which contains the locations and paths for common Epson software packages.

Software default locations

Click here

The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.

Software Default Location
Software Updater C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EPSON Software
EpsonNet Setup C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EpsonNet
EpsonNet Print C:\Program Files\EpsonNet\EpsonNet Print
EpsonNet Config C:\Program Files (x86)\EpsonNet\EpsonNet Config
EpsonNet SetupManager C:\Users\"user name"\AppData\Local\Temp\EpinsNav\DL3013\Network\EpsonNetSetup
Epson Connect Printer Setup C:\ProgramData\Microsoft\Windows\Start Menu\Programs\EPSON\Epson Connect Printer Setup
Epson Printer Finder C:\Users\"user name"\AppData\Local\Temp\EPSON\Epson Printer Finder
E-Web Print C:\Users\"user name"\AppData\Local\Temp\EPSON\E-Web Print
Epson Event Manager C:\Program Files (x86)\Epson software\event manager\eeventmanager.exe
Epson Remote Print C:\Users\"user name"\AppData\Local\Temp\EPSON\EPSON Remote Print
Epson e-mail Print C:\Users\"user name"\AppData\Local\Temp\EPSON\email Print
Document Capture C:\Program Files (x86)\Epson software\event manager\eeventmanager.exe
Epson Scan C:\WINDOWS\twain_32\escndv\escndv.exe
C:\Program Files\EPSON\escndv\escndv.exe
Epson Scan Settings C:\WINDOWS\twain_32\escndv\escfg.exe

Follow the section appropriate for your version of Windows.

If you use an alternative Firewall click here.


How to access the firewall

Windows XP

  1. Click Start, then Control Panel.

  2. In Control Panel, open Network Connections (this may be named Network and Internet Connections).


  3. Click on Change Windows Firewall Settings from the left.


  4. The Windows Firewall window will appear. Click on the Exceptions tab.


  5. Click on the Add program... button.


  6. Select the program to be added and click OK.


    Notes Icon Note:

    It is possible to select an application by clicking on the Browse button:

    1. Click on Browse:


    2. Choose the application from the folder, you may have to browse to the program files directory and select the appropriate .exe file for the application.

      C:\WINDOWS\twain_32\escndv\escndv.exe (EPSON Scan)

      and

      C:\Program Files\EPSON\escndv\escndv.exe (EPSON Scan)

      C:\WINDOWS\twain_32\escndv\escfg.exe (EPSON Scan settings)

      or

      C:\WINDOWS\system32\spool\drivers\w32x86\E_STMS03.exe (EPSON Status Monitor)


      The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.


    3. Click Open or OK.


  7. Confirm that the added application appears in the check box and then click OK:


    Notes Icon Note:

    If you wish to remove the added application from the exception list, select the application in the Windows Firewall Settings window so it is highlighted, and then click on Delete:


Windows Vista

  1. Click on Start and open the Control Panel.


  2. Double-click on Windows Firewall. If this is not listed, open Security Center and click on the Windows Firewall option located on the left of the Windows Security Center window.


  3. In the Windows Firewall window, click on Allow a program through Windows Firewall from the left of the window.


  4. Click on Continue if a User Account Control window or Windows permission request window appears.


  5. The Windows Firewall Settings screen will appear; click on the Exceptions tab.

  6. In the Exceptions screen, click on the Add program... button.


  7. Select the application to be added and click OK.

    Notes Icon Note:

    Click on the Browse button to select an application.

    1. Click Browse.

    2. Choose the application from the folder, you may have to browse to the program files directory and select the appropriate .exe file for the application.

      EPSON Status Monitor:

      • eEBSvc: C:\Program Files\Common Files\EPSON\EBAPI\eEBSvc.exe

      Then:

      • Windows Vista 32-bit (x86): C:\WINDOWS\system32\spool\drivers\w32x86\E_STMS03.exe

      • Windows Vista 64-bit (x64): C:\WINDOWS\system32\spool\drivers\x64\E_STMS03.exe

      EPSON Scan:

      • C:\WINDOWS\twain_32\escndv\escndv.exe

      • C:\Program Files\EPSON\escndv\escndv.exe

      EPSON Scan Settings:

      • C:\WINDOWS\twain_32\escndv\escfg.exe

      The software is installed to the drive that Windows is installed on - normally (C:). If this is not (C:), please change the drive letter from (C:) to the correct value for your system environment.


    3. Click Open or OK.


  8. Confirm that the added application appears in the check box and then click OK.


    Notes Icon Note:

    If you wish to remove the added application from the exception list, select the application in the Windows Firewall Settings window to highlight it, and then click on Delete:


Windows 7

  1. Click on Start and open the Control Panel.

  2. Double-click on Windows Firewall. If this is not listed, open Security Center and click on the Windows Firewall option located on the left of the Windows Security Center window.

  3. In the Windows Firewall window, click on Allow a program or feature through Windows Firewall from the left of the window.

  4. Click on Continue if a User Account Control window or Windows permission request window appears.


  5. The Allow programs to communicate through Windows Firewall screen will appear; click on the Change Settings button.
  6. Continue to Adding exceptions in Windows 7,8 and 10

Windows 8

  1. Move the mouse cursor to the bottom or top-right of the screen and click the Search icon (highlighted below) from the menu that appears.


  2. Type Control panel in the Search bar and press Enter.


  3. Click on Windows Firewall. If this is not listed, open System and Security and click on Windows Firewall.

  4. In the Windows Firewall window, click on Allow a program or feature through Windows Firewall from the left of the window.

  5. The Allow programs to communicate through Windows Firewall screen will appear; click on the Change Settings button.

  6. Continue to Adding exceptions in Windows 7,8 and 10

Windows 10

  1. Move the mouse cursor to the bottom left of the screen and click the Ask me anything section (highlighted below).


  2. Type Control panel in the Search bar and press Enter.


  3. Click on Windows Firewall. If this is not listed, open System and Security and click on Windows Firewall.

  4. In the Windows Firewall window, click on Allow a program or feature through Windows Firewall from the left of the window.

  5. The Allow programs to communicate through Windows Firewall screen will appear; click on the Change Settings button.

  6. Continue to Adding exceptions in Windows 7,8 and 10

Adding firewall exceptions

Click here

  1. A list of programs will appear under Allowed apps and features. Check the list for any Epson programs such as EPSON Status Monitor, EPSON Network Utility, EPSON Scan, EPSON Scan Settings. Click into the box beside the program (under "Name") to allow it through Windows Firewall and check each box for "Home/Network (Private)" and "Public".

  2. If you have located these programs and allowed them, click OK. If you are unable to locate these programs in the list, you can locate the program and add it to the list. To do this, click on the Allow another app... button.

  3. If the program is listed, click on the program to highlight it and then click OK. Then repeat step 4 to allow the program through Windows Firewall.

    Notes Icon Note:

    If the program is not listed, click on the Browse button to select an application.

    1. Click Browse.

    2. Choose the application from the folder, you may have to browse to the program files directory and select the appropriate .exe file for the application.
    3. Click Open or OK.


  4. Confirm that the added application appears in the check box and then click OK.


    Notes Icon Note:

    If you wish to remove the added application from the exception list, select the application in the Windows Firewall Settings window to highlight it, and then click on Remove:


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