Find a repair centre

Support & Downloads

How to fully uninstall a USB All-In-One from Windows 2000 / XP

RELATES TO:

EXPLANATION:

This article explains how to fully remove the Epson drivers for your All-In-One. You can use this procedure if you simply wish to remove the Epson software from your system, or to try to resolve a problem you are experiencing.


However, if you have been experiencing difficulties printing from or scanning to your computer then there may be a communication issue. Ensure that you have followed the troubleshooting article that addresses the issue you are experiencing, and then use the procedure in this article if the issue remains.


Notes Icon Note:

This procedure is more in-depth than the standard method of uninstalling the driver (as described in Related Article How to uninstall an All-In-One from Windows 2000 or XP) and will remove all currently installed Epson printers and scanners.

Important: This article assumes that your printer is operational (e.g. displaying no errors).

SOLUTION:

Follow the steps below to fully uninstall the printer and scanner drivers from Windows 2000 or Windows XP.

  1. Start with the printer powered on and connected to the computer.

  2. Open the Printers folder. Check for and cancel any queued documents for any installed Epson printer.



    1. Click Start > Control Panel.
    2. Open Printers and Faxes or Printers and Other Hardware.
    3. Double-click on the Epson printer icon to open the print queue.
    4. If documents are waiting in the print queue:
      1. Click Printer then Cancel All Documents.
      2. Click Yes when prompted "Are you sure you want to cancel all documents for 'Epson Stylus xxxx'?".

      Notes Icon Note:

      If you have more than one icon for your Epson printer model(s), repeat this procedure for any duplicate drivers.


    5. If you have had to cancel documents, restart the computer before moving on to the next step. To restart the computer, click Start > Shut Down, and click on Restart from the dialogue box that appears.

    Back to Top


  3. Power off the All-In-One and disconnect the USB cable.

  4. Uninstall the printer driver and Epson Scan from Add or Remove Programs.



    1. Click on the Start menu, then Control Panel.
    2. Open Add or Remove Programs.


    3. Locate and click on EPSON Printer Software. A size will not be stated, this is normal.
    4. Click on the Change/Remove button.


    5. The EPSON Printer Utility window will appear.
    6. Click on the Epson printer icon that corresponds to the printer you wish to uninstall and click OK.

      Highlight printer driver and click OK


    7. Answer Yes to all prompts to complete the uninstall process.

      Uninstall Prompt dialogue Yes


      Uninstall Prompt dialogue OK


    8. Click OK to the "Uninstall complete" notification.

      Uninstall Complete notification


    9. Repeat this procedure until all Epson printer drivers are uninstalled.
    10. Once complete, remove EPSON Scan from Add or Remove Programs.
      If EPSON Scan is not listed, look for EPSON  TWAIN 5 instead. If EPSON TWAIN 5 is listed, click on it in the list to highlight it then click on Change/Remove.
    11. Click on EPSON Scan in the list then click Change/Remove. If you are asked to restart the computer at any point, choose "No".


    12. Once the uninstall program has finished, close Add or Remove Programs.

    Back to Top


  5. Browse to the inf folder from Windows Explorer, or My Computer:
    • Windows 2000: c:\winnt\inf
    • Windows XP: c:\windows\inf




      1. Open Windows Explorer or My Computer.
      2. Navigate to the drive that Windows is installed on (usually C:).
      3. Open the winnt folder (Windows 2000), or windows folder (Windows XP).
      4. Open the inf folder.

        Notes Icon Note:

        If you cannot locate the inf folder open the Start menu and select Run. Type inf into the blank Open: box then press Enter.



  6. You will now need to search for the Epson 'oem' files in the Windows inf folder.




    1. Locate the files labelled OEMxx.inf (where xx is a number from 0, 1, 2, etc. upwards). The oem files you locate may not display the .inf extension.

      INF Folder


    2. There are normally two oem files that share the same number. For example with oem1 there would normally be oem1 and oem1.PNF.

      oem.inf file: oem.PNF file:


    3. Start with the first oem.inf file (usually oem0.inf).

      Notes Icon Note:

      You cannot open a .PNF file.


    4. Double-click on the file and it will open in the Notepad program.
    5. Check for "SEIKO EPSON" or "EPSON" within the first few lines of text.
    6. If it does not say "SEIKO EPSON" or "EPSON" within the first few lines, close the file and check the next oem file. To close a file, click on the  close icon found in the top-right of the program window.
    7. If "SEIKO EPSON" is listed within the first few lines and the printer details are listed further down, close and delete the file. To delete it, right-click on the file icon then left-click on Delete from the menu.

      Caution Icon Caution:

      You must not delete any OEMxx files that do not contain "SEIKO EPSON".


    8. Click Yes to the "Confirm Delete" prompt, to send the file to the Recycle Bin. Then delete its corresponding oem.pnf file.

      In the example below, oem109.inf is a SEIKO EPSON file. This should be deleted along with oem109.PNF.


      oem109.inf example


    9. Continue to check each OEMxx.inf file in turn, following the procedure above.
    10. Once all OEMxx.inf files have been checked, close the inf folder.

    Back to Top


  7. Stop the Print Spooler service in Local Services.




    1. Open the Start menu, click on Run. A small window will appear.
    2. Click in the Open: field and type services.msc.
    3. Click OK. This will open the Local Services window.
    4. Scroll down the list of services until you find the Print Spooler.
    5. Click on Print Spooler to highlight it.
    6. At the top-left of the window, click on Stop the service. Windows will attempt to stop the service.
    7. Once the Print Spooler service has stopped, close the window.

      For a full guide, see the following Related Article: How to Stop and Restart the Print Spooler Service (Windows XP and Windows 2000)


  8. Remove the Epson files from the w32x86 folder.




    1. Open Windows Explorer or My Computer.
    2. Open the windows folder (windows on XP, winnt on 2000).
    3. From here, browse to: \system32\spool\drivers
    4. In the drivers folder you should find the folders Color and w32x86.
    5. Right-click on the w32x86 folder and left-click Delete.

      w32x86 folder


    Notes Icon Note:

    Deleting the w32x86 folder will remove all installed printer drivers so these will need to be reinstalled.

    If you have non-Epson printers installed and do not wish to reinstall them, do the following:

    1. Open the w32x86 folder to display the contents.
    2. Delete any Epson or EP files from the w32x86 and 3 folders.
    3. Confirm that you want to remove the files to the Recycle Bin.


    Back to Top

  9. Once deleted, restart the computer. This should also restart the Print Spooler.

  10. Once restarted, check that the Print Spooler service is running.




    1. Repeat Steps 7.a - 7.e to open the Local Services console.
    2. With Print Spooler highlighted, click on Start the service.
    3. If Start is not listed but Restart is, click on Restart the service.
    4. Windows will attempt to start the service.
    5. Once the Print Spooler status is "Started", close the window.
      For a full guide, see the following Related Article: How to Stop and Restart the Print Spooler Service (Windows XP and Windows 2000)

  11. Remove the Epson folder from the (C:) drive.
    1. Open My Computer.
    2. Open Local Disk (C:) - or the hard drive that Windows is installed on.
    3. Locate and delete the EPSON folder.

  12. Delete the PrinterDriverTemp and the Epson printer name folders from C:\Program Files\EPSON.




    1. Locate and open the Program Files folder.
    2. Locate and open the EPSON folder.
    3. Locate the folder named after your Epson printer model.
    4. Right-click on the folder icon and left-click on Delete.

      Delete Printer Folder


    5. If you have more than one Epson printer installed, delete all folders relating to the individual Epson printer models.
    6. In C:\Program Files\EPSON, locate the PrinterDriverTemp folder.
    7. Right-click on the PrinterDriverTemp folder, then left-click on Delete.

      Delete Printer Driver Temp Folder


    Back to Top


  13. Confirm that you want to delete the file then close the window.

  14. Delete the escndv folder from twain_32 in the Windows folder.



    1. Open Local Disc C: again and open the Windows folder.
    2. Double-click on the yellow twain_32 folder.


    3. If there is a folder called escndv, right-click on the escndv folder and left-click on Delete.


      Click Yes to the Confirm File Delete prompt:


      If your All-In-One uses EPSON TWAIN, escndv will not be listed. Instead, look for a folder called EPFB* (where * represents a number e.g. 4, or 5) and delete the EPFB* folder.

    4. Close the window. Do not delete any other files in this window.

    Back to Top


  15. Delete scanner-specific temporary files.




    1. Open My Computer then open your hard disk drive (usually C:).
    2. Open the Documents and Settings folder, followed by the folder with your user name on it, e.g. 'PC User'.
    3. Next, click on the Tools option along the top of the screen and select Folder Options.


    4. The Folder Options window will open.  Click on the View tab.
    5. Beneath Hidden files and folders ensure that the Show hidden files and folders option is selected and then click OK.


    6. Open the Application Data folder then the EPSON folder.
    7. Within the EPSON folder, delete the ESCNDV folder.
      Note: If your All-In-One uses EPSON TWAIN, an ESCNDV folder will not be listed - look for and delete the EPFB* (where * represents a number e.g. EPFB5).


    8. Return to Documents and Settings and open the folder that has your username on it.
    9. Open the Local settings folder.
    10. Open the Temp folder and look for the following files:

      Twain.log
      Twainxxx.MTX

      Twunkxxx.MTX


      'xxx' represents a number such as Twain001.MTX, Twain002.MTX, Twunk002.MTX etc.



      If these files already exist they are just read. Some cleaning programs operate by overwriting the contents of these files but not deleting the filename. Then the Source Manager is unable to read the data and does not create new copies of the files as they already exist. If this happens the Source Manager is unable to open, thus there is no TWAIN support available for any application.


    11. Delete the Twain.log, Twainxxx.MTX, Twunkxxx.MTX files from the folder. Close all windows back to the Desktop and restart the computer.

    Back to Top


  16. Once the computer has restarted, empty the Recycle Bin.
    1. Right-click the Recycle Bin icon on the Desktop.
    2. A menu will appear; left-click on Empty, or Empty Recycle Bin.
    3. Click Yes to the prompt to delete the items in the Recycle Bin.

  17. Make sure that your All-In-One is still powered off and disconnected from the computer.
  18. The Epson printer and scanner drivers for your All-In-One are now uninstalled.

    If you need to reinstall the drivers for your All-In-One, do so using either the original CD-ROM or the latest and recommended drivers from the Epson Support website.


Back to Top

Did you find this article helpful

Thanks for leaving feedback