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If a document (or "print job") has not printed, the printer driver may be Paused, Offline, Deleting, or documents may be held in the print queue. This can be caused by a print job being corrupted during the spooling process, a communication-related issue or by the printer not being ready to print.
We recommend that you follow the initial checks detailed in the troubleshooting articles below, returning to this article when prompted:
You will need to check the status of the printer driver and clear any documents (or "print jobs") waiting in the print queue. Do the following to complete these checks:
If there is more than one icon for your Epson printer, such as 'Epson Stylus DX4800 Series' and 'Epson Stylus DX4800 Series (Copy 1)', see the following Related Article and return to this article if necessary:
If it is ready, only the printer name will be displayed at the top of the print queue window. In order to print, the printer status should be Ready with no documents waiting to print in the queue. An example is below:
If any documents are waiting to print, these will be listed in the print queue window and at the bottom it will indicate the number of documents in the queue e.g. '1 document(s) in queue'.
If there is an issue with the printer, its current status will also be displayed beside the printer name e.g.
(Where 'xxx' represents the specific printer model e.g. 'SX515W Series')
In this example, the status is 'Deleting' and '1' document is in the queue:
Refer to the table below and follow the advice relevant to status that is listed, either Ready, Deleting, Paused, or Offline or if documents are listed in the print queue.
|Printer status||Recommended action||If an issue is still present|
|Ready||If the status is 'Ready' and no documents are waiting, print a Test Page.
|documents in queue||The listed print jobs need to be cancelled and the computer restarted before attempting to print again.
||See step 3. Clearing the print queue.|
|Use Printer Offline||The printer is Offline. The printer needs to be reactivated and/or the print queue cleared.
||If documents are in the queue:
|Paused||The printer is Paused. The printer needs to be reactivated and/or the print queue cleared.
||Do the following:
|Deleting||A user has tried to delete the printer. As the driver will no longer function, you must clear the print queue to allow the driver to delete.
||See one of the following Related Articles for instructions:|
The Delete command can be selected by mistake instead of Cancel All Documents. Please note that selecting Delete does not delete any documents waiting to print in the queue. It will also not fully remove the printer driver if there are documents in the print queue. Any outstanding documents must be cancelled before the printer driver can be deleted.
Follow the steps below to cancel any listed print jobs and clear the print queue:
If you have cancelled documents and restarted the computer, return to step 2 to check the printer status before attempting to print again.
If you have followed step 2 to re-check the printer status and the printer appears ready to print, test the driver by printing a Test Page.
If you still cannot print after following the instructions in this article, see one of the following Related Articles for further assistance:
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