How to use the Head Cleaning utility in macOS

To clean the print head in the event of poor print quality, use the head cleaning utility in the Epson Printer Utility.

Notes Icon Note:

This process will require you to load several sheets of A4 plain paper into the printer, and will consume some ink from the cartridges. The amount used depends on the number of head cleans required.

  • Clean the print head only if print quality declines; for example, if the printout is blurry or the colours are incorrect or missing.
  • Use the Nozzle Check utility first to confirm that the print head needs to be cleaned.
  • When ink is low you may not be able to clean the print head. When the ink is expended you cannot clean the print head. Replace the expended ink cartridge first.

To clean the print head using the Epson Printer Utility follow the instructions below:


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If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours (overnight is fine). After this period has passed, print another nozzle check.

  • If the nozzle check pattern does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.
  • If only certain colours are affected, you could replace the associated cartridge.
  • Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
  • If this fails to resolve the issue, please contact us to find out about the service and sales options we can offer you directly.