Thank you!
For more information on how Epson treats your personal data, please read our Privacy Information Statement.
Submit your contact details below and an Epson expert will be in touch:
For more information on how Epson treats your personal data, please read our Privacy Information Statement.
Check what email system the customer is using, i.e. their own email server (like Epson) or web-based email (e.g. Gmail, Outlook.com, Yahoo, GMX, Mail.com).
Most problems will be with customers using web based email services but, whichever service they are using you will need to know the SMTP settings and with this information you can find out what the problem is SMTP stands for Simple Mail Transfer Protocol which is used to send emails.
![]() |
---|
If they have their own email server they should know these settings. Note the TLS/SSL highlighted in red for Gmail, Outlook.com, Yahoo and GMX. It means, that the email service requires encryption but most MFP’s (not just Epson) do not support this so the MFP will never be able to work with these settings. Again, if the customer has their own email server they will know if they use TLS/SSL or not. |
Gmail provide an alternative server for non-SSL connections - aspmx.l.google.com on port 25 *
https://support.google.com/a/answer/176600?hl=en
Outlook, Yahoo and GMX (since April 2014) do not appear to provide an alternative so they will not work.
![]() |
---|
* The aspmx.l.google.com SMTP will only allow you to send to other Gmail accounts so you cannot send mail to joe.blogs@epson.co.uk for example, The customer would need to make changes to their account if required. |
![]() |
---|
The images used below are for reference only as GMX has not been support since April 2014 and a based on information provided at the time of original publish date. |
http://social.technet.microsoft.com/wiki/contents/articles/910.windows-7-enabling-telnet-client.aspx
o SMTP.server.address port
o aspmx.l.google.com 25
![]() |
---|
The “o” is not needed with Terminal. |
173.194.66.25 is the IP address of the Google server, you can obtain this by using the ping command from command prompt or Terminal.
Once you know that you can connect to the SMTP server then you can proceed to setting the printer up.
The settings for Gmail and GMX are different so they will either have to test it or check with the email provider for the correct settings.
Has been successfully added to your basket