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For more information on how Epson treats your personal data, please read our Privacy Information Statement.
You can access Status Monitor from the printer driver via the Start menu. Follow the instructions below.
For a guide, see the steps below or see the following Related Article: How to open the Devices and Printers folder in Windows
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If you cannot see an icon for your Epson printer then the driver is not installed. Download and install the latest driver for your product from the Epson website. Refer to the following article for more infomation: How to download drivers and software from the Epson website |
Follow through the instructions below to turn off this particular error message:
For further assistance refer to the following article: How to open the Devices and Printers folder in Windows
See one of the following Related Article for help:
Once uninstalled, you will need to install the latest driver from the Drivers & Software section of the Epson support website. See the following Related Article if you need guidance: How to download drivers and software from the Epson website
In some cases the Status Monitor listing may be greyed out in the Maintenance (or Utility) section. See the example below:
If the Status Monitor description is grey, this can be caused by the following:
Status Monitor is a bidirectional module that checks the status of the printer and displays the ink levels. As a bidirectional module it requires bidirectional support to be enabled, otherwise it will stop Status Monitor from communicating with the printer and reporting back information such as the printer status and estimated ink cartridge ink levels.
For further assistance refer to the following article: How to open the Devices and Printers folder in Windows
Right-click the printer icon and left-click on Printer Properties .
Check that Status Monitor has not been disabled in Speed & Progress.
For further assistance refer to the following article: How to open the Devices and Printers folder in Windows
Should Status Monitor and the Progress Monitor not appear during printing and the icon remains greyed out in the Maintenance (or Utility) tab then Status Monitor might not be installed.
See one of the following Related Articles for help:
Once uninstalled, you will need to install the latest driver from the Epson website. See the following Related Article if you need help with this step: How to download drivers and software from the Epson website
If Status Monitor does operate and report the ink levels after following the steps previously advised, then the Progress Meter should also appear when printing.
Example of the Progress Meter:
If the Progress Meter does not appear but Status Monitor operates correctly, check if it has been disabled in Speed & Progress.
For further assistance refer to the following article: How to open the Devices and Printers folder in Windows
See the following Related Article for help:
Once uninstalled, you will need to install the latest driver from the Epson website. See the following Related Article if you need help with this step: How to download drivers and software from the Epson website
Make sure that the option to Allow monitoring of shared printers is enabled. If this option is not enabled, Status Monitor cannot check the printer is online and ready to print. As a result the job will not be spooled correctly and Status Monitor may not operate. Follow the steps below to resolve your network printing issues.
For further assistance refer to the following article: How to open the Devices and Printers folder in Windows
The Speed & Progress button:
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In Windows XP Service Pack 2 or later, you may experience problems using Status Monitor on a network or printing on a shared network due to the Windows Firewall settings. Please ensure that that its firewall is set to allow File and Printer Sharing.
Click on Continue if a User Account Control window or Windows permission request window appears (see the example below).
There are two programs that may be required to allow Status Monitor to communicate over a network, if blocked or deleted it may not operate.
Example of the Windows Firewall with eEBSvc.exe added as an exception
If you have a TCP/IP connection (via Ethernet or otherwise) it will try to check across that connection for Epson printers, hence the message about connecting to the Internet. The programmes concerned, Sagent2.exe and (for later printers) Sagent4.exe, do not send any data to Epson and are not viruses, 'Trojans' or other types of malicious files. They simply query for other printers connected to the computer.
Most firewalls will block any action where data is sent from your computer unless it is user initiated. We recommend allowing the Sagent.exe file to use the Internet/network connection, as if it is blocked Status Monitor may not operate correctly.
Example of the Windows Firewall with SAGENT4.exe added as an exception
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