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Use the PING command to test the connection between the printer and computer. If there is no response then it could be a problem with the network settings on the printer. If there is a response then the problem could be caused by a computer setting problem (e.g. the printer port set in Windows, or firewall settings)
Tip:
Make a note of the printer's IP address on the network status sheet. This will be used to test the communication between the printer and computer using the PING command. |
Click Start, In the Search box enter cmd then press OK
or select cmd from the top of the list
The example below shows a successful ping:
The example below shows an unsuccessful ping:
If the ping command still fails and all network settings are correct, contact the network administrator or router manufacturer. |
The example below shows a successful ping:
The example below shows an unsuccessful ping:
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If the ping command still fails and all network settings are correct, contact the network administrator or router manufacturer. |
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