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Follow the steps below to troubleshoot the problem:
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The product codes are printed on the top and the side of each genuine EPSON ink cartridge. You can check the correct codes on the Epson Store website or in your printer's user guide which is available from the Epson Support website. |
Remove the tape if necessary, then reinstall the cartridge, pressing it down firmly.
Epson generally recommend not touching the green chip on the cartridge directly, instead wiping it with a dry, lint-free cloth or dry paper kitchen roll is advised.
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There may be a fault with the ink cartridge(s).
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