Out of warranty repair service
If you experience a fault with your Epson product once it is out of warranty we can offer a cost effective solution with our out of warranty repair service.
For details on charges and the nature and extent of service, please continue to the sections below.
Nature and extent of service
Depending on your Epson product we will arrange either an On-Site or a Return to Base Service.
Both repair services will ensure that your product, in our judgement, will provide satisfactory performance consistent with its age and usage.
We will only repair the reported fault with your product. We do not accept responsibility for ensuring any particular performance when they are used in combination with other equipment or software. The recalibration of any additional software or hardware used with our products remains the responsibility of the user.
To enable you to make an informed decision we will provide a Fixed Price Repair quote for your product which will include all parts and labour charges before any services are arranged. If you then decide to go ahead with the service we will take payment and arrange the event.
If Epson cannot economically repair your product, you will be advised of any revised charges / refunds.
Occasionally we are unable to repair old products as cheaply as we can manufacture new ones particularly for some lower-priced older models. In these situations, it can actually be less expensive to purchase a new product, rather than have an older one repaired.
Out of Warranty Service Guarantee
No guarantee is given by us that replaceable parts will last any particular time before they require replacement, however any part replaced, under the out of warranty service, will carry a 90 day warranty.
How this service is purchased
The Out of Warranty Service can be purchased through our customer service team at:
Home Users Call 01952 607 111 - Open Monday to Friday 9am to 5.30pm
Business Users Call 0871 4237766 - Open Monday to Friday 9am to 5.30pm. Calls cost 10p per minute plus network extras.
Customers calling from Ireland Call 01436 7742 - Open Monday to Friday 9am to 5.30pm
You can also visit our website and use the E-chat Epson on-line Support option by following the link below: www.epson.co.uk/support
We are closed for UK public holidays.
Limits to this service agreement
This Service Contract does not cover the setting up of your products onsite, product support (other than repair), routine maintenance, cleaning and replacement of consumables as described in the Product User Manual. Epson will only repair faults in your products. Epson does not accept responsibility for ensuring any particular performance when they are used in combination with other equipment or software.
Epson will provide all parts used in the repair of the equipment and all such parts replaced, which Epson considers to be irreparable, will be retained by Epson and shall become the property of the Epson.
If in reasonable opinion of Epson engineers, the equipment in whole or part becomes uneconomical to repair or is reaching the end of its ordinary life, Epson will advise the customers of potential charges. None of the Maintenance Services guarantees uninterrupted operation of the equipment.
What liability does Epson accept?
If the product or any other item owned by you is damaged as a direct result of Epson providing the service in a negligent way, Epson accepts liability for the damage caused to those items. If the product itself is damaged, Epson will repair or replace the product. If other property is damaged as a direct result Epson will pay up to a maximum of £500,000.
If as a result of negligence by Epson (or by its employees or contractors) Epson causes any personal injury or death, Epson accepts liability for this. Epson does not accept liability beyond this. In particular it does not accept any liability for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer. If you think a failure by Epson to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact Epson to discuss individually negotiated terms at a premium price.
The terms of the agreement between you and Epson are fully set out in this document and the faxed agreement. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.
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