The Mikel chain chooses Epson TM-T70II thermal printers

Over 400 Epson printers ensure Greek coffee chain operates smooth

The Mikel chain chooses Epson TM-T70II thermal printers

Epson's TM-T70II thermal printers and the OrExSys management platform ensure that the Mikel coffee chain in Greece can focus on its core business of selling high quality coffee.

The Mikel coffee company began in 2008 with the launch of its first coffee shop in northern Greece, and soon expanded to other cities. Seven years later, Mikel comprises a network of 100 outlets throughout Greece, and plans further growth, with the philosophy of creating stylish and relaxing areas for enjoying exceptional quality coffee at a reasonable price.

Order reliability with an Epson guarantee

The selection of an ordering system was important for the Mikel chain. A user-friendly management environment, plus flexible and reliable hardware, particularly the kitchen and cash desk printers, were key selection criteria.
Following careful research, Mikel selected an order entry system which featured OrExSys software and Epson TM-T70II printers. The combination of reliable software and hardware allowed Mikel shops and employees to concentrate on customer satisfaction rather than checking order entries or monitoring the receipt or kitchen printer.
With the Epson TM-T70II printers, the stores have achieved  fast printing of orders and receipts at 50 mm/sec, and completely reliable operation in challenging environments such as the kitchen, where liquids and other food can be spilt on the hardware, thanks to  front-loading paper and a curved top reducing the risk of damage.
The Epson printers require almost no downtime little need for replacement parts, due to the long life of the printhead (120 km), and an autocutter that can handle up to 1.7 million transactions, as well as the quality of the printer's mechanical parts in general.
Meanwhile, Twinsoft's OrExSys software ensures straightforward remote control of the printer, and offers the peace of mind that, even in difficult conditions, the vital cash desk or kitchen printer will work. 

Customer service supported by Epson technology

According to customer testimonies, the quality of the coffee, the variety of the beverages and the fresh biscuits offered at Mikel outlets are just a few reasons for the chain's success. The rest focus on the quality of service, such as friendly staff and fast delivery of products.
This highlights the reliability of the kitchen and cash desk TM-T70II printers. Serving staff can concentrate entirely on serving the customer and the kitchen on preparing coffee and food, not on solving technical problems.