Consumers expect immersive technology at events: almost 60% Europeans want to participate, not just watch

The demand for experientialism is on the rise. People don’t want to be bystanders – they want to be immersed and interact at events and attractions

Consumers expect immersive technology at events: almost 60% Europeans want to participate, not just watch

11th February 2020: Technology is ushering in a new and exciting way for brands to connect with audiences – and new research has found that experientialism is the way to consumers’ hearts. Over half (59%) of European consumers want to physically participate in events – not just watch them.

New European research, commissioned by global technology firm Epson, entitled “The Experiential Future”, has highlighted the attitudes of consumers towards participating in events and attractions. The research sought views on the use of immersive technologies at events and attractions including large-scale projections, interactive displays, holograms, virtual and augmented reality.

Millennials are the demographic most attracted to this type of event. Over two-thirds (67%) of survey respondents in this age range have taken part in or attended an experiential event or attraction over the last 12 months, whilst more than half (56%) of Millennials believe that immersive technology isn’t used enough at events. Over a quarter of Generation Z (29%) and Millennials (27%) have even attended an experiential event outside their home country, versus 23% of Generation X and 21% of Baby Boomers. This shows that businesses employing these elements stand to gain clear financial advantages, whilst highlighting how the wider tourism economy stands to benefit as a result. More than half (58%) of Millennials also agree that they prefer events or attractions that include an experiential element, followed by 57% of Generation X and 51% of Generation Z and Baby Boomers.

A visitor experience that triggers emotions and creates a powerful connection is not just crucial for venues and hospitality businesses to attract new consumers; it’s also key to drawing people back. Over two-thirds (65%) of Millennials would revisit an experiential event, as well as two-thirds of Generation X (63%) and over half of Generation Z (57%) and Baby Boomers (56%) – demonstrating that experiential technologies help drive customer engagement for return visits.

“New technologies are drastically changing the nature of attractions and events. These findings show that businesses must harness the power of experiential elements not just to drive footfall, but to encourage repeat business. Millennials, Baby Boomers and Gen-Zers all want immersive events and attractions; now it’s up to organisations to deliver on those expectations,” comments Neil Colquhoun, Vice President CISMEA and Professional Displays, Epson Europe B.V.

For more information, the “The Experiential Future” report is available for download here.

Research methodology

Arlington Research conducted market research in 26 countries amongst a total respondent base of 9750 adults aged 16-65 who had attended an event or attraction in the last 12 months from a drop-down list*. Countries surveyed include UK, France, Germany, Italy, Spain, Portugal, Republic of Ireland, Netherlands, Belgium, Turkey, Greece, Norway, Denmark, Finland, Sweden, Czech Republic, Slovakia, Estonia, Poland, Slovenia, Bosnia Herzegovina, Croatia, Montenegro, Israel, UAE, Morocco. The research is nationally representative of adults aged 16-65 years old in each country surveyed.

Epson in Projection

Epson is the world’s leading projector manufacturer, a position it has held for 19 successive years. More recently it became the leading projector manufacturer across EMEAR and CIS both in terms of volume and value market share.[1] Epson’s success in projection can be attributed to its unique, ultra bright 3LCD 4k enhanced laser projection technology, reflecting a commitment to developing innovative and practical solutions derived from customer insight and feedback. Its projectors are used across a wide spectrum of markets, from large scale immersive events and visitor attractions to educational classrooms, corporate meeting spaces, hospitality and retail destinations.

 

[1] For projectors above 6k lumens covering large venue, fixed installation and rental projector market, not including digital cinema, according to Futuresource Consulting Limited - Projectors Market Insights - WorldWide Analyser FY 2019 Q4.

For projectors above 6k lumens covering large venue, fixed installation and rental projector market, not including digital cinema, according to Futuresource Consulting Limited - Projectors Market Insights - WorldWide Analyser FY 2019 Q4.