Installation and Training Service

Activating the Service

The Service becomes active and Epson will become obliged to provide services to you only when this Service Option Pack is registered with Epson. Before activating the pack and accepting Epson’s offer to provide services you should read these Terms and Conditions so that you are clear about the services to be provided, the scope of Epson’s liabilities to you, and your responsibilities.

• Epson will not accept registration without a valid Authorisation Number. The Authorisation Number is printed on the sheet “Activating This pack” included in the pack.
• Epson reserves the right to not provide these services for products which are discontinued at the time of registration.

If any of the above conditions are not met or if for any other reason you wish to return this Service Option Pack, you should return it to the supplier from whom it was purchased and request a refund. Please contact Epson if you experience any difficulty.

After registration, we will send you a Pre-Installation/Training form by email, fax or post which you must complete and return. This will provide us with the information we required to provide a successful service to you.

After we receive your completed form we will contact you, usually on the next working day, to arrange an installation/training appointment. The earliest available appointment time should not normally be more than 5 working days from the date we received your completed form.

Canceling or Postponing an Appointment

You may cancel or postpone an appointment without incurring additional charges provided that you do so 8 working hours or more before the appointment. Otherwise an additional fee of 30% of the recommended retail price of this service will be payable before another appointment can be made.

Additional Charges

If we cannot provide the service due to incorrect information given by you, Epson will charge you for the costs incurred. These costs will be payable before another appointment can be made.

What does this Service Offer ?

If you have purchased a Service Option Pack that provides an Installation service only, we will:

• Unpack the product
• Unpack and install consumables and hardware accessories supplied as part of the product
• Unpack and install Epson branded hardware options purchased with the product
• Power on and check that the product is ready for use
• Connect the product to one stand-alone computer or one network, install the driver software on one stand-alone computer or one server and one networked computer and check that connection and driver installation has been successful. You must provide appropriate connection cables unless they are provided with the product. You must make sure that configuration of the computer will not be prevented by faults with the computer, non availability of passwords, network administration rights or network administration staff.
• Remove packaging for disposal if you have asked us to do so
  If you have purchased a Services Pack that provides a Training service only, we will provide a training session covering the following topics which can be attended by one or two people from your organisation:
• Use of control panel buttons and switches
• Changing default configuration settings
• When and how to replace consumables
• Loading paper
• Clearing paper jams
• User maintainable items
• Connecting the product and installing the driver software. During this section, we will connect the product to one stand-alone computer or one network, install the driver software on one stand-alone computer or one server and one networked computer and check that connection and driver installation has been is successful. You must provide appropriate connection cables unless they are provided with the product. You must make sure that configuration of the computer will not be prevented by faults with the computer, non availability of passwords, network administration rights or network administration staff.
• Using the driver software settings, options and features
• Where to get further information and problem solving: user manuals, online guides, driver help, Epson online support and telephone support
• Advice on how the product can be used for the purpose for which you purchased it (up to 20 minutes duration)
• If you have purchased a Services Pack that provides an Installation and Training service, you are entitled to all of the above. The product will be connected and the driver software installed as part of the training session not the installation service.

Limits to the Service

The product must be within mainland UK or the Republic of Ireland, islands having a direct road connection to them or the Isle of Wight.

Epson does not accept responsibility for ensuring any particular performance when the product is used in combination with other equipment or software.

Liability that Epson accepts
If the product or any other item owned by you is damaged as a direct result of Epson providing the service in a negligent way, Epson accepts liability for the damage caused to those items. If the product itself is damaged as a direct result of Epson providing the service in a negligent way, Epson will repair or replace the product; if other property is damaged as a direct result Epson will pay up to a maximum of £500,000. If as a result of negligence by Epson (or by its employees or contractors) Epson causes any personal injury or death, Epson accepts liability for this. Epson does not accept liability beyond this. In particular it does not accept any liability for breach of contract or otherwise for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer. If you think a failure by Epson to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact Epson to discuss individually negotiated terms at a premium price. The terms of the agreement between you and Epson are fully set out in this document. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.

Your Responsibilities

Before the engineer begins any work, you must ensure that you have backed up any records, information, files, operating software, data, or anything else on your system that could be affected if things go wrong to ensure that if anything is deleted from or corrupted within your system as a direct or indirect result of Epson providing the service, you have copies to replace them. Epson only undertakes work under this agreement on this basis. If something on your system is affected as a direct result of Epson providing the service, Epson will attempt to restore this information to your system. Alternatively, you may restore this information yourself for which Epson will compensate you at a reasonable rate. Epson does not accept any other responsibility or liability for anything damaged, corrupted or lost from your system that has not been backed up correctly.

Definitions

“ Epson”, “we” and “us” is Epson (UK) Ltd of Campus 100, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TJ. or a contractor appointed by us. “the service” is Installation, Training or both depending on the service you have opted to accept. “working hour” means any hour in the working day. “working day” means the hours between 9.00am and 5.30pm, Monday to Friday, excluding any national bank or public holidays in the UK or the Republic of Ireland and any days falling between Christmas and New Year. “your specified address” is the address given by you as the location of the product covered by the service.

The specification for Epson products is that defined by the manufacturer of the product.