3 year Extended Warranty Service

Activating the Service

The Service becomes active and Epson will become obliged to provide services to you only when this Service Option Pack is registered with Epson. Before activating the pack and accepting Epson’s offer to provide services you should read these Terms and Conditions so that you are clear about the services to be provided, the scope of Epson’s liabilities to you, and your responsibilities.

• Epson will not accept registration without a valid Authorisation Number. The Authorisation Number is printed on the sheet “Activating This Pack” included in this pack.
• The product must be in working condition. We will not provide services if the product was faulty at the time of registration.
• You must be able to provide proof that less than 3 years have elapsed since the product was purchased new by its first user (a dated receipt or invoice). We may ask for proof during registration or before we repair your product.

If any of the above conditions are not met or if for any other reason you wish to return this Service Option Pack, you should return it to the supplier from whom it was purchased and request a refund. Please contact Epson if you experience any difficulty.

Duration of the Service

3 years Extended Warranty Service provides cover for a period of 3 years from the date the product covered was purchased new by its first user.

Product Repairs

Product repairs under this service are obtained by contacting Epson. The service is an extension to the standard warranty service provided with the product. The service to be provided will depend upon the product you have purchased. We will advise you which of the following services is to be provided:

• Replacement: We will arrange for a replacement product to be delivered to your specified address on the next working day and for the faulty product to be collected. Replacement products will be equivalent to the product being replaced.
• Collect, Repair, Return: We will arrange to collect the faulty product from your specified address on the next working day, repair it and return it within 5 working days of the date it was collected. If we cannot economically repair the product, we will replace it with an equivalent product.
• Call-out: We will arrange for a technician to visit your specified address on the next working day. They will carry out checks to see if the fault can be rectified. If they cannot economically repair the product, it will be replaced with an equivalent product.
• Carry-in: You may take your faulty product to an Epson Express Centre where technicians can diagnose faults and repair or replace faulty products. Please call the selected Express Centre before traveling to check that your product model is supported by them.
• On-site: We will arrange for an engineer to visit your specified address on the next working day. A repair should normally be possible within 1 hour of the engineer’s arrival. If a repair is not possible on the first visit, the engineer will discuss how best to resolve the issue on a case by case basis. If Epson cannot economically repair the product, it will be replaced.

Next working day applies to calls received before 3:30pm.

These times are targets to which Epson works. They are not firm guarantees and Epson does not accept any liability for any costs or expenses you might incur, or losses you might suffer if these target times are not met.

Repairs will ensure that your product or its replacement provides satisfactory performance consistent with its age and usage. Replacement products may be refurbished units. The unexpired term of the Extended Warranty service will be transferred to the replacement product.

Limits to the Service

The product must be within mainland UK or the Republic of Ireland, islands having a direct road connection to them or the Isle of Wight.

Repair or replacement will not be provided if, in Epson’s view, the failure or problem has occurred because of;

• wear and tear
• modification to the product, unauthorised or inexpert repair, unauthorised or inexpert attempted repair
• misuse, including any use outside the product’s specification, excessive or inappropriate use, or use in an adverse or abnormal environment
• non-Epson hardware used with the product, application software used with the product, or the use of options, parts or consumables which are not Epson branded

Where damage or blockage occurs to or in the print mechanism and non-Epson consumables have been used, the failure will be deemed to have occurred because of that use unless the contrary can be proved.

This agreement does not cover;

• replacing parts which normally require replacing during the life of the product (eg. ink cartridges, lamps etc.)
• routine maintenance, cleaning and replacing consumables as described in the product’s user manual
• setting up the product on site or product support
• calibration of other products which may be connected to or used with the product or with the replacement product

Epson does not accept responsibility for ensuring any particular performance when the product is used in combination with other equipment or software.

Faults that are not covered

Epson will try to ensure over the telephone that the product and the fault reported are covered by your agreement. However, if the engineer / Epson Service Centre / Epson Express Centre is asked to repair equipment other than the covered products (or one from which the serial number has been removed or tampered with) or if the fault is one excluded from cover, Epson will charge you for the costs incurred. If these costs are not paid within 28 days, cover will be terminated. If you wish the engineer / Service Centre / Epson Express Centre to proceed with a repair which is not covered you must agree terms and authorise payment at that time.

What this agreement covers

This agreement is an agreement for the supply by Epson of specified services if the Epson product covered under this agreement fails to operate or operates outside its specification. It covers equipment bearing the serial number registered with Epson when the service was activated or equipment which Epson has provided to replace it under the terms of this service. It is not a policy of insurance. Nor is it a warranty, guarantee or other promise that your Epson product will not fail or that it meets any particular quality standard. It does not extend the rights you obtained in this respect at the time you bought the product. By this agreement, Epson accepts no additional liability in respect of defects in the product beyond a liability to provide the services as described. This agreement does not affect any existing legal rights you have against the person who supplied your Epson product or against Epson. It is additional to them.

Liability that Epson accepts

If the product or any other item owned by you is damaged as a direct result of Epson providing the service in a negligent way, Epson accepts liability for the damage caused to those items. If the product itself is damaged as a direct result of Epson providing the service in a negligent way, Epson will repair or replace the product; if other property is damaged as a direct result Epson will pay up to a maximum of £500,000. If as a result of negligence by Epson (or by its employees or contractors) Epson causes any personal injury or death, Epson accepts liability for this. Epson does not accept liability beyond this. In particular it does not accept any liability for breach of contract or otherwise for any consequential loss or damage, loss of use of the product or other items or loss of sales, profits or opportunity you may suffer. If you think a failure by Epson to provide the service may cause you losses of this kind and it is important to you to protect against them, you should either take out appropriate insurance or contact Epson to discuss individually negotiated terms at a premium price. The terms of the agreement between you and Epson are fully set out in this document. There are no other terms, conditions or warranties which apply to the agreement or which are implied into it (except any terms implied by statute which cannot be excluded). The service to be provided is as described in this document and you should not rely on any representation made to you which suggests otherwise.

Your Responsibilities

Before the engineer begins any work, you must ensure that you have backed up any records, information, files, operating software, data, or anything else on your system that could be affected if things go wrong to ensure that if anything is deleted from or corrupted within your system as a direct or indirect result of Epson providing the service, you have copies to replace them. Epson only undertakes work under this agreement on this basis. If something on your system is affected as a direct result of Epson providing the service, Epson will attempt to restore this information to your system. Alternatively, you may restore this information yourself for which Epson will compensate you at a reasonable rate. Epson does not accept any other responsibility or liability for anything damaged, corrupted or lost from your system that has not been backed up correctly.

Definitions

“Epson”, “we” and “us” is Epson (UK) Ltd of Campus 100, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TJ. or a contractor appointed by us. “the service” is Extended Warranty. “working hour” means any hour in the working day. “working day” means the hours between 9.00am and 5.30pm, Monday to Friday, excluding any national bank or public holidays in the UK or the Republic of Ireland and any days falling between Christmas and New Year. “your specified address” is the address given by you as the location of the product covered by the service.

The specification for Epson products is that defined by the manufacturer of the product.