Windows XP EPSON Scan error: "ESCNDV.exe has encountered a problem and needs to close"

RELATES TO:


  • Windows XP.
  • Epson Scan opens with the error "ESCNDV.EXE has encounted a problem and needs to close". Scanning is not possible.
  • The message refers to the following file: esui.dll error.


TABLE OF CONTENTS:

Explanation

Solution


  1. To delete the saved Preview image files, browse to the following location from My Computer or Windows Explorer: C:\Documents and Settings\%username%\Application Data\EPSON\ESCNDV
  2. There may be multiple folders within the ESCNDV folder. Open and check each folder for a .BMP or .JPEG file e.g.: FULL.BMP, esXXXX.BMP (where XXXX is a number followed by a letter).
  3. Delete any such files if they exist. If you are not sure which files to delete, delete the whole ESCNDV folder. To delete a file or folder, right-click on it then left-click on Delete.
  4. Click 'Yes' to the Confirm File Delete or Confirm Folder Delete prompt. Once deleted, close the window.
  5. Attempt to scan again. If you continue to receive the error, uninstall EPSON Scan:
  6. Click on Start then Control Panel, and double-click on Add or Remove Programs.
  7. Click on EPSON Scan in the list to highlight it then click on Change/Remove.
  8. Follow the on-screen instructions to uninstall the software. Un-tick the box beside the restart the computer instruction to choose not to restart the computer now.
  9. Once the uninstall procedure is complete, close Add or Remove Programs.
  10. From My Computer or Windows Explorer, browse to the following directory: C:\Windows\twain_32
  11. There will be a folder called escndv in twain_32. Right-click on the folder and left-click Delete:
  12. Click Yes to the 'Confirm Folder Delete' prompt to send the escndv folder and its contents to the Recycle Bin:
  13. Restart the computer.
  14. Once restarted, ensure that you do not have any of the following USB devices attached to your computer:
  15. Download the latest release of EPSON Scan.
  16. Double-click on the file you have downloaded from the Desktop to start the installation and follow the on-screen instructions.
  17. Once EPSON Scan has installed, restart the computer.
  18. Once restarted, ensure the Epson product is powered on and directly connected to a USB port on the computer. Do not connect the product via a third party device such as a USB hub or USB extension cable.
  19. Open EPSON Scan from either the Desktop icon or the Start > All Programs > EPSON Scan menu. Check the following:
  20. If the "ESCNDV.EXE" error message re-appears, change the Compatibility Mode of Epson Scan:
  21. Now attempt to open EPSON Scan again. The issue should now be resolved.


EXPLANATION:


The "ESCNDV.EXE has caused and error..." or "ESCNDV.EXE has encountered a problem and needs to close" message may be caused by a corrupt preview file or a Windows-related error. This article explains how to resolve this issue.



SOLUTION:


The first step to resolving this issue is to delete any saved Preview image files associated with EPSON Scan then to uninstall the EPSON Scan software. Follow the steps below to ensure this process is followed correctly.

  1. To delete the saved Preview image files, browse to the following location from My Computer or Windows Explorer. In order to view this location, check that 'Show hidden files and folders' is enabled in Tools > Folder Options > View > Advanced Settings.

    C:\Documents and Settings\%username%\Application Data\EPSON\ESCNDV
    1. Open My Computer from either the Desktop or the Start menu.
    2. Locate the local hard drive that the operating system is installed (usually C:).
    3. Check that 'Show hidden files and folders' is enabled in Tools > Folder Options > View > Advanced Settings.

    4. Double-click on the local hard drive icon (e.g C:) to explore it.
    5. Double-click on the Documents and Settings folder.
    6. Double-click on the folder with your Windows user account name on it.
    7. Double-click on the Application Data folder.
    8. Double-click on the EPSON folder.
    9. Double-click on the ESCNDV folder.

    escndv folder

  2. There may be multiple folders within the ESCNDV folder. Open and check each folder for a .BMP or .JPEG file e.g.: FULL.BMP, esXXXX.BMP (where XXXX is a number followed by a letter).

  3. Delete any such files if they exist. If you are not sure which files to delete, delete the whole ESCNDV folder. To delete a file or folder, right-click on it then left-click on Delete.

  4. Click 'Yes' to the Confirm File Delete or Confirm Folder Delete prompt. Once deleted, close the window.

  5. Attempt to scan again. If you continue to receive the error, uninstall EPSON Scan:

  6. Click on Start then Control Panel, and double-click on Add or Remove Programs.

    Opening Add or Remove Programs from the Control Panel window


  7. Click on EPSON Scan in the list to highlight it then click on Change/Remove.

    Epson Scan highlighted in the list


  8. Follow the on-screen instructions to uninstall the software. Un-tick the box beside the restart the computer instruction to choose not to restart the computer now.

  9. Once the uninstall procedure is complete, close Add or Remove Programs.

  10. From My Computer or Windows Explorer, browse to the following directory: C:\Windows\twain_32

    1. Open My Computer from either the Desktop or the Start menu.
    2. Locate the local hard drive that the operating system is installed on (usually C:).
    3. Open the local hard drive (usually C:).
    4. Open the Windows folder.
    5. Open the twain_32 folder.

  11. There will be a folder called escndv in twain_32. Right-click on the folder and left-click Delete:

    Deleting the escndv folder


  12. Click 'Yes' to the Confirm Folder Delete prompt to send the escndv folder and its contents to the Recycle Bin:

    Confirm escndv delete prompt


  13. Restart the computer.

  14. Once restarted, ensure that you do not have any of the following USB devices attached to your computer:
    • Webcam, Digital Camera, or a different scanner or All-In-One.

    • Only the Epson scanner or All-In-One that you are trying to troubleshoot should be connected as connecting other scanner or All-In-One devices may cause a conflict and result in an error.

  15. Download the latest release of EPSON Scan. Click here to open the Epson Support site.

    1. Select the product range, your specific product model, and your computer's operating system from the drop-down menus.
    2. Click the confirm selection button.
    3. The product support page will load. Click on Drivers & Software.
    4. Choose Epson Scan to download .
    5. Save the file to the Desktop.

  16. Double-click on the file you downloaded, located on the Desktop, to start the installation and follow the on-screen instructions.
    • Click Run if you receive a Security Warning for the epsonxxxxeu.exe file (where xxxx represents the file ID number).
    • The WinZip Self-Extractor will open. Click Setup to continue, and the file will unzip.
    • Click Finish to close EPSON Scan Setup.

  17. Once EPSON Scan has installed, restart the computer.

  18. Once restarted, ensure the Epson product is powered on and directly connected to a USB port on the computer. Do not connect the product via a third party device such as a USB hub or USB extension cable.

    Notes Icon Note:

    This does not apply to All-In-Ones used via the supported Epson print server, or scanners via the Epson Network Express Card. Connect these products via the network interface used normally.


  19. Open EPSON Scan from either the Desktop icon or Start > All Programs > EPSON Scan.

    • If EPSON Scan opens without reporting an error, the issue is resolved. Stop here as no further troubleshooting is required.
    • If you again receive the message "ESCNDV.EXE has caused an error and has to close", follow the next series of steps below.

      Notes Icon Note:

      If you receive the error message "EPSON Scan Cannot Be Started" the driver may need to be updated in Device Manager. See Error message: "EPSON Scan cannot be started" for assistance.


  20. If the "ESCNDV.EXE" error message re-appears, change the Compatibility Mode of Epson Scan:

    1. Click on the Start menu then All Programs.
    2. Search for EPSON Scan in the menu but do not click on it.
    3. Hold the mouse curser over the Epson Scan folder to expand the sub-menu.
    4. Within the menu, right-click on Epson Scan then left-click on Properties.


    5. At the top of the EPSON Scan Properties window, click on the Compatiblity tab.

    6. In the Compatibility tab, look for the option 'Run this program in compatibility mode for:'. Click into the the box beside this to enable a compatibility mode selection (indicated by the tick).

    7. Click on the drop-down menu below it and click on Windows 98 / Windows Me.


    8. Click on Apply then click on OK to save the setting and close the window.

  21. Now attempt to open EPSON Scan again. The issue should now be resolved.

    • If the "ESCNDV.EXE" error message no longer appears but instead another error message appears, check the following:
      • Check the data cable connection (or network interface connection and settings),
      • Check that the Epson product is powered on.
      • Try to scan again.
      • If you continue to experience problems, please search the Epson Knowledge Base for a solution.

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